It's good that I can wait a few days before collecting my purchase. Not always possible with certain other suppliers! Winchester shop is well stocked and the staff are very helpful. I also purchased t... See more
Company replied
Location
Switch locationUnits 38 - 40, The Brooks, SO23 8QY Winchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Assistants are always ready with a smile and a helpful attitude to assist with your query. They help locate items in store or look them up online. Personally I never experience an attitude to my age w... See more
Company replied
Just totally satisfied with how HMV (UK) ARE CONDUCTING THEM SELVES top top company that I totally believe in when I have too purchase my steelbook dvds 4k, so far they have been very efficient that's... See more
Company replied
Unfortunately I was not sent a ready to collect message until I had written to customer service and asked is my order ready. A day after customer service advised it was ready I had an email telling me... See more
Company replied
Company details
About hmv (UK) - Winchester
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Units 38 - 40, The Brooks, SO23 8QY, Winchester, United Kingdom
4.9
Excellent
144 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great all round service
Friendly, helpful and informative staff. Quick delivery and good communication.
19 April 2026
Reply from hmv (UK) - Winchester
Hi Gary,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always a cheerful welcome & great…
Always a cheerful welcome & great service at the Winchester store.
31 March 2026
Reply from hmv (UK) - Winchester
Hi William
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Winchester store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Winchester
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Jade Vinyl
Although it arrived a day late, there was no issues and my girlfriend seemed pleased with it.
27 February 2026
Reply from hmv (UK) - Winchester
Hi Kenny,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Excellent service, ordered in the Winchester Shop and had it sent to the Southampton shop. Thank you HMV.
22 February 2026
Reply from hmv (UK) - Winchester
Hi Tim
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
INTENSO FLASH DRIVES
Ordered late Friday pm in Winchester store.Collected in store the following Thursday am .Kept informed by email of order progress throughout.All good.HMV did as promised.
31 January 2026
Reply from hmv (UK) - Winchester
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Winchester
Hi MARK
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Winchester
Hi Wyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff.
28 January 2026
Reply from hmv (UK) - Winchester
Hi Susan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Winchester
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
CD Winchester
Pleasant voice on phone enquiring about ordering CD. Ordered and was sent to Winchester HMV. Excellent
7 January 2026
Reply from hmv (UK) - Winchester
Hi V.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Your staff member in Winchester was…
Your staff member in Winchester was really helpful . And delivery was was prompt.
16 December 2025
Reply from hmv (UK) - Winchester
Hi Steven,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Winchester
Hi Paul,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The assistant in the store was helpful-…
The assistant in the store was helpful- helping me to order online however I felt the online communication was a little slow
All worked out in the eventually, in the nick of time for a birthday present
31 December 2025
Reply from hmv (UK) - Winchester
Hello Jenny
Thanks for taking the time to leave us a 3 star review!
We hope to earn those last stars from you soon ;-)
Reply from hmv (UK) - Winchester
Hi Svetlana
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Winchester store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Good communication and the person that…
Good communication and the person that served me in store was very helpful and polite.
17 December 2025
Reply from hmv (UK) - Winchester
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick order time into store and simple…
Quick order time into store and simple collection process.
7 December 2025
Reply from hmv (UK) - Winchester
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent range at a really good price…
Excellent range at a really good price and really quick delivery
4 December 2025
Reply from hmv (UK) - Winchester
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Winchester
Hi Michael
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV had product that I wasn't sure was…
HMV had product that I wasn't sure was still obtainable. It was delivered to pick up store within days. My name was recognised which meant didn't have to take loads of ID and paperwork with me. And! I was able to pay cash.
18 November 2025
Reply from hmv (UK) - Winchester
Hi Chris,
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.