The Hackett and Rothery ‘Roaring Waves’ CD event was well organised. Staff worked effectively to get everyone their CDs and LPs in good time for the signing. Good venue. Well run.
Company replied
Location
Switch location363 Oxford Street, W1C 2JW London, England, GB
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See what reviewers are saying
Although disappointed and surprised that the new Paul McCartney cd was out of stock at HMV Oxford Street, the assistant was helpful did try to locate it but was unsuccessful. He ordered it for me and... See more
Company replied
The sales assistant used his initiative to check in the drawer below the cd display as sometimes further cds are stored there. When he couldn’t find the cd we wanted he suggest we order from the artis... See more
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Firstly, I'm so pleased HMV continues to remain open on Oxford Street. It's great for music lovers to browse and select music and videos in a bricks and mortar store. And the staff at HMV clearly enjo... See more
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Company details
About hmv (UK) - Oxford Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
363 Oxford Street, W1C 2JW, London, England, United Kingdom
4.6
Excellent
897 reviews
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The staff are so professional
The staff are so professional. Polite and helpful. They know their merchandise and approach to customers. Excellent.
19 January 2026
Reply from hmv (UK) - Oxford Street
Hi Gokol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The great thing about my experience at…
The great thing about my experience at HMV was the staff members perfect customer service friendly, helpful, approachable and knowledgeable
13 January 2026
Reply from hmv (UK) - Oxford Street
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
In Store staff need better product knowledge
I bought an album in-store as a Christmas present. Unfortunately, the staff sold me the wrong version, I wanted coloured vinyl and they didn't seem to know the difference.
It was not easy for me to return it because I live some distance from a hmv store and the trains were out between Christmas and New year and then I took ill so could not return it to a store. It took some toing and froing with customer service but they eventually let me return the item by post and I was refunded.
24 January 2026
Reply from hmv (UK) - Oxford Street
Hi Clare
Thanks for leaving us a review. We're sorry to hear about the inconvenience caused and the confusion in-store regarding the vinyl version. That said, we’re pleased we were able to arrange for the return by post and that your refund has now been processed.
Thank you for your feedback — it’s appreciated.
Very helpful staff
27 January 2026
Reply from hmv (UK) - Oxford Street
Hi Clayton,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
One of my most favourite shops.
One of my most favourite shops.
It is a shame there aren’t more of them on the high street anymore
21 January 2026
Reply from hmv (UK) - Oxford Street
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were very helpful and kind
Staff were very helpful and kind. Made process of ordering really easy. Good communication, fast delivery 🙂
21 January 2026
Reply from hmv (UK) - Oxford Street
Hi Missy,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click & Collect with HMV
love the Click & Vollect service from HMV. That way in addition to browsing in store you have the option to have your picks ready and waiting for you. Love the 3 for £66 offer
special thanks to Angelina who helped a lot with my search for vinyls
21 January 2026
Reply from hmv (UK) - Oxford Street
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Mr happy
DVD I ordered arrived in store to collect in 2 days. While in store I purchased a vinyl album I wanted with the help from the young lady assistant.
19 January 2026
Reply from hmv (UK) - Oxford Street
Hi Jem,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The person who served me was pleasant
The person who served me was pleasant. You didn’t have the dvd in stock but got it promptly and it was easy to pick it up.
17 January 2026
Reply from hmv (UK) - Oxford Street
Hi Gillian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer service and…
Excellent customer service and efficiency as well as the same from the shop
18 January 2026
Reply from hmv (UK) - Oxford Street
Hi Dorothy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Awesome shopping experience
The team at the store sourced the album I was looking for and had it shipped to my home at no extra cost - great service and at a great price!
16 January 2026
Reply from hmv (UK) - Oxford Street
Hi Christos,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Oxford Street
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Still great service after all these years
I don’t want to jinx it, but I am very pleasantly surprised and impressed that hmv particularly Onlin, but most times in store as well provide really brilliant service. I don’t know why I’m shocked but I guess I expected it over time to fade. Well done hmv keep it up for the next millennia to come.
16 January 2026
Reply from hmv (UK) - Oxford Street
Hi Kirk
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent Service.
Kept informed of progress of order up to arrival. Packaging first class.
16 January 2026
Reply from hmv (UK) - Oxford Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Oxford Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great variety of 4k blu rays which was…
Great variety of 4k blu rays which was what we were shopping for. Took advantage of a multibuy offer too.
Staff very friendly.
10 January 2026
Reply from hmv (UK) - Oxford Street
Hi Lisa
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Oxford Street
Hi john
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pre ordered a record for collection
Pre ordered a record for collection. Good communication via e-mail when ready to collect. Staff member at HMV Oxford Street shop super friendly and efficient
10 January 2026
Reply from hmv (UK) - Oxford Street
Hi H,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly staff and well set out stores…
Friendly staff and well set out stores make shopping here easy.
11 January 2026
Reply from hmv (UK) - Oxford Street
Hi Angela
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I like a variety of music / CD s
Friendly staff, happy to help, , welcoming in to the hmv store , when you have made a purchase the staff ask you is there anything
else they could help you with ?
I would purchase cDs and records from here again . Happy with the service ;-)
Thank you
From
Linda Truman
20 December 2025
Reply from hmv (UK) - Oxford Street
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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