Unfortunately when you order from the sale the website is rubbish. Clunky and keeps freezing and when you get to the checkout you can’t pay as something in your basket has sold out. It doesn’t tel... See more
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Location
Switch location9/17 High Street, LE1 4FP Leicester, GB
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See what reviewers are saying
I ordered a pre-issue vinyl for collection in-store. It arrived whilst I was on holiday. I found it both difficult and annoying that I had to contact head office to advise that my collection date w... See more
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Excellent service from helping a disabled person to finding the item wanted, ordering it and then receiving confirmation that it was in store. To which it was picked up with ease. Staff were knowledge... See more
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Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as des... See more
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Company details
About hmv (UK) - Leicester
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
9/17 High Street, LE1 4FP, Leicester, United Kingdom
4.8
Excellent
379 reviews
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I preordered the Jung Kook Proof Funko…
I preordered the Jung Kook Proof Funko Pop last year in September 2023.
Maybe due to overwhelming demands I got it after so long while the other versions were available on release day.
I nearly waited a year until I received it last week, packaged securely.
I'm extremely happy that I have it in my Jung Kook collection.
30 August 2024
Reply from hmv (UK) - Leicester
Hi Chandra
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
It was good
It was good, extra text to hit the limit because we have to write a review. Not just give a star rating for some unknown reason.
28 August 2024
Reply from hmv (UK) - Leicester
Hi James
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Leicester
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The assistant was very helpful and…
The assistant was very helpful and ordered the cd I was looking for and one I had previously looked for by the same artist. The both arrived within a few days and I collected them from the branch as it was the easiest option for me
24 August 2024
Reply from hmv (UK) - Leicester
Hi Roy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to navigate website.
Easy to navigate the website and order products. Good delivery and kept updated on time of delivery.
23 August 2024
Reply from hmv (UK) - Leicester
Hi Denise
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service Great seller thanks
Great service and quality items ordering is simple and the delivery was excellent
24 August 2024
Reply from hmv (UK) - Leicester
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered no problem
Ordered no problem , delivered quickly and very happy with emails updating.
8 August 2024
Reply from hmv (UK) - Leicester
Hi Shaz
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Leicester
Hi D
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Bluray sent was ex shop stock and…
The Bluray sent was ex shop stock and opened at the bottom the bottom had no cellophane on it at all. The returns process is obstructionist and costs money just to return something that was ordered locally in store.
I will never use your services again.
1 August 2024
Reply from hmv (UK) - Leicester
Hi Richard
hank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further. Please be advised, returns are free for damaged or faulty items, or items which are not in the condition they should be.
Kind regards.
Customer Service
As usual, and predictable, excellent service from HMV Leicester.
From ordering, to notification of despatch, and when ready for collection.
Give everyone a bottle of their favourite tipple.
Andrew Szlamp
21 July 2024
Reply from hmv (UK) - Leicester
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Leicester
Hi Craig
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Purchasing records
I have mobility problems and on the day was struggling to walk round to look at the records I wanted to buy as I had put them in my basket online the lady at the till took my list and did the walking round for me she also ordered the ones that were not in store to come straight to my house which only took a couple of days so thank you to the lady in the Leicester store much appreciated
2 July 2024
Reply from hmv (UK) - Leicester
Hi Susan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Leicester
Hi Mo
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Leicester
Hi Peter
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff at the HMV IN Leicester were great…
The staff at the HMV IN Leicester were very friendly, helpful and efficient. I received my order through the HMV Home delivery Service within a few days. Iam thoroughly delighted with HMV and give them the highest recommendation. Iam now awaiting for my pre order The Last Starfighter on Blu ray, when it is released to be delivered to my home address. Thank you very much.
25 May 2024
Reply from hmv (UK) - Leicester
Hello Paul
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Leicester
Hi Anne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service arrived on time.
31 May 2024
Reply from hmv (UK) - Leicester
Hi Luke
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I got the package earlier than release…
I got the package earlier than release date and I was informed the whole way.
28 May 2024
Reply from hmv (UK) - Leicester
Hi Conor
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast and simple in ordering the item I…
Fast and simple in ordering the item I requested. The leicester shop is diverse and stocks all items relative to a quality record store.
31 May 2024
Reply from hmv (UK) - Leicester
Hi John
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Leicester
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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