Please don't ask people to show their bus pass as evidence of identity, unless they are very obviously 75yrs + . I do understand that anyone over 50 can look ancient to someone in their twenties, but... See more
Company replied
UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB
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Please don't ask people to show their bus pass as evidence of identity, unless they are very obviously 75yrs + . I do understand that anyone over 50 can look ancient to someone in their twenties, but... See more
Company replied
I have shopped at hmv for many years and have never had any problems with them that's why I still shop with them they have also stayed fair with their pricing keep up the good work thanks
Company replied
First album was ordered by click and collect. Process was easy with good communication and was ready as described. Unfortunately that was scratched, but hmv ordered another copy quickly which was... See more
Company replied
The compact disc box set of Joe Meek's Tea Chest previously unreleased material arrived O.K at HMV Leeds store and was very enjoyable. BTW We have been after the Tea Chest tapes since earlier 2000, a... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, United Kingdom
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Everything arrived on time and saved me a lot of time sending myself :)

Reply from hmv (UK) - Leeds
Excellent service, was expecting 2-3 days delivery but arrived next day

Reply from hmv (UK) - Leeds
Orderd a 4k movie. Arrived in store a few days later. Staff at leeds are fantastic. Very helpful and friendly

Reply from hmv (UK) - Leeds
Always delivers ontime, Leeds store in desperate need of a more appropriate location!

Reply from hmv (UK) - Leeds

Reply from hmv (UK) - Leeds
I ordered the Vinyl on line and collected from the Leeds store. The collection was very straightforward and the staff polite and cheerful.

Reply from hmv (UK) - Leeds
I have shopped at hmv for many years and have never had any problems with them that's why I still shop with them they have also stayed fair with their pricing keep up the good work thanks

Reply from hmv (UK) - Leeds
Benefit of Click and Collect with HMV - fast delivery and no postage charge

Reply from hmv (UK) - Leeds
Ordered a KPop album- not easily available elsewhere in the UK. It arrived on time at the store, I received a notification and picked it up quickly. Perfect.

Reply from hmv (UK) - Leeds

Reply from hmv (UK) - Leeds

Reply from hmv (UK) - Leeds
First album was ordered by click and collect. Process was easy with good communication and was ready as described.
Unfortunately that was scratched, but hmv ordered another copy quickly which was perfect.

Reply from hmv (UK) - Leeds
The staff are very helpful and friendly throughout my visit to the store they got my order for me without any problems they asked for id before I was able to collect my purchase after the staff member saw my id I was able to take the item they said have a good day we exchanged the same I have had no concerns about ordering in future

Reply from hmv (UK) - Leeds

Reply from hmv (UK) - Leeds
Excellent care both dvds arrived when stated great to be able to order items then have them delivered in stead of going in store to collect as most people who order can not get in store to collect

Reply from hmv (UK) - Leeds
Staff are very friendly, helpful and professional

Reply from hmv (UK) - Leeds
The Staff are always very helpful and always deliver excellent service.

Reply from hmv (UK) - Leeds
Speedy and efficient click and collect service. Also, great product

Reply from hmv (UK) - Leeds
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