Very good customer service . Could have given 5 star. But there is always room for improvement right? Me and my husband have always enjoyed shopping and looking at HMW shops . Thank you so much !!!
Company replied
Location
Switch locationUNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB
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Ease of ordering process and collection. A relatively local store and ideal for collecting item in my own time, rather than missing a postal delivery (with no postal charge to pay). Item I received wa... See more
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Amazing staff who are very knowledgeable about the films I like. Very friendly and always say hi John when I enter the store. Plus they'll tell me if something comes in that they think I'll like. Alwa... See more
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Great customer service from the retail team in the Leeds Store in St John's shopping centre, especially Gary W. who provided friendly and efficient service and who searched for a specific item for me... See more
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Company details
About hmv (UK) - Leeds
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, United Kingdom
4.7
Excellent
401 reviews
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Ordered several records packaged great…
Ordered several records packaged great and speedy delivery well impressed
5 August 2026
Reply from hmv (UK) - Leeds
Hi customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very good customer service
Very good customer service . Could have given 5 star. But there is always room for improvement right? Me and my husband have always enjoyed shopping and looking at HMW shops . Thank you so much !!!
24 July 2026
Reply from hmv (UK) - Leeds
Hello Frustrated
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Helpful staff
23 July 2026
Reply from hmv (UK) - Leeds
Hi Kathryn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Came on time great vale for money very…
Came on time great vale for money very very pleased
23 July 2026
Reply from hmv (UK) - Leeds
Hi andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant Customer service
Brilliant Customer service. A warm welcome, thorough knowledge of the store and its products, engaging conversation and a cheerful 'see you again soon'
22 July 2026
Reply from hmv (UK) - Leeds
Hi Samantha
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff friendly and helpful x
15 July 2026
Reply from hmv (UK) - Leeds
Hi Julie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Leeds
Hi Sarah
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Cds we ordered not arrived
Meet and greet with d10 was fantastic but unfortunately our CDs that where purchased didnt arrive in store and we are still waiting for them to be posted.
We received an email the day before to say they wouldn't be ready for collection!
12 July 2026
Reply from hmv (UK) - Leeds
Hi Melanie
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
They were so helpful and so caring and…
They were so helpful and so caring and being lovely to be there for help and so so welcoming and friendly people and loved the day so much and great service and always welcoming and smiling and happy to help anyone
12 July 2026
Reply from hmv (UK) - Leeds
Hi Emily
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Found me a difficult to purchase album
Amazon let me down and HMV helped me out with a difficult to find Bob Dylan album for my dads Father’s Day gift …
7 July 2026
Reply from hmv (UK) - Leeds
Hi Daniel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Amazing staff who are very…
Amazing staff who are very knowledgeable about the films I like. Very friendly and always say hi John when I enter the store. Plus they'll tell me if something comes in that they think I'll like. Always an enjoyable experience.
27 June 2026
Reply from hmv (UK) - Leeds
Hi John
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Leeds store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Leeds
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Leeds
Hi Ray
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful and polite my problem was…
Very helpful and polite my problem was quickly sorted
19 June 2026
Reply from hmv (UK) - Leeds
Hi Carol
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Buying experience in Leeds
Easy ordering experience,was able to obtain all the items I needed
12 June 2026
Reply from hmv (UK) - Leeds
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Collected my cd on good time after…
Collected my cd on good time after receiving message that it was now in stock .Thank you
13 June 2026
Reply from hmv (UK) - Leeds
Hi Bruce
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Olivia Rodrigo
The service was really really great, when the shipment was delayed for the limited edition vinyl, the staff were incredibly helpful and recognised and spotted me later when I came back and ask if I wanted to reserve it which was incredibly kind and helpful
12 June 2026
Reply from hmv (UK) - Leeds
Hello Sam
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Amazing service I left my purse in…
Amazing service I left my purse in store by accident The Leeds Store. And I can't thank the staff enough for going out of there way to get it back to me! Also amazing service and price of the bag and purse I bought!!!
15 June 2026
Reply from hmv (UK) - Leeds
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The item was well packed and the store…
The item was well packed and the store colleague who ordered it for me was very helpful in looking up to ordering it.I fully recomened when ordering any item to choose in store collection as you get the personal touch.10/10
6 June 2026
Reply from hmv (UK) - Leeds
Hi Christopher
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV have never failed to satisfy yet
HMV have never failed to satisfy yet. I am one very Happy Old Git.
9 June 2026
Reply from hmv (UK) - Leeds
Hi Mr Smith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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