What a delightful experience to have the phone answered by a knowledgeable human who helped me order a dvd. Then to go to the shop in Kingston and be served by an equally helpful sales assistant A su... See more
Company replied
Location
Switch locationUnit F11, First Floor, Bentall Centre, KT1 1TP Kingston, GB
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See what reviewers are saying
The team I spoke to we’re very friendly, when I was browsing vinyl I was approached by very friendly member of staff who asked if I wanted any help I explained I was enjoying myself looking through... See more
Company replied
Good selection of vinyl, but the shop is very untidy, needs simplifying. ALSO, i was ordering from abroad to a family member in England. The site would not let me create a profile for me - then one... See more
Company replied
Super efficient staff in the Kingston branch, they were very professional and knowledgeable as well as friendly. The manager’s customer service was excellent. He has an extensive knowledge of his prod... See more
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Company details
About hmv (UK) - Kingston
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit F11, First Floor, Bentall Centre, KT1 1TP, Kingston, United Kingdom
4.6
Excellent
142 reviews
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So glad HMV back
So glad HMV back, saved Christmas with their great choice of gifts and music ideas. Kingston staff so helpful and well trained in customer service despite it being a very busy hectic day few days before Christmas. Pleasure to shop there.
21 December 2025
Reply from hmv (UK) - Kingston
Hi E
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Sales assistant was so nice and…
Sales assistant was so nice and helpful. The whole process was very easy. Good communication and no problems.
1 January 2026
Reply from hmv (UK) - Kingston
Hi MANDY
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
competant and and friendly help
competant and and friendly help
delivered within promised time
thankyou
28 December 2025
Reply from hmv (UK) - Kingston
Hi Vivienne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Picked up a order in store and had lots…
Picked up a order in store and had lots of help in store
26 December 2025
Reply from hmv (UK) - Kingston
Hi Lynda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very pleased with item
Very pleased with item, was also kept well informed when release date was changed twice. Received in time to gift for Christmas.
Thank you
25 December 2025
Reply from hmv (UK) - Kingston
Hi Lisa
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Kingston
Hello Jemma
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great to have HMV store in Kingston
Great to have HMV store in Kingston. The staff are lovely and it’s always a pleasure to shop there. Easy to click and collect in store.
5 December 2025
Reply from hmv (UK) - Kingston
Hi JEBBA
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kingston
Hi pablo,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
The staff in the store were extremely…
The staff in the store were extremely helpful but the cd was out of stock in the store but was in stock at the warehouse and would be posted to us. However it was also out of stock at the warehouse so there was a delay there also. Fortunately it was not needed for a specific occasion
20 December 2025
Reply from hmv (UK) - Kingston
Hi Mrs Young
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; due to the item being out of stock.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
HMV Kingston upon Thames helpful staff
Staff was very helpful, at HMV Kingston upon Thames.
18 December 2025
Reply from hmv (UK) - Kingston
Hi Sonia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
I went to collect an order and the lady serving me said she remembered me placing the order. They must serve hundreds of customers, so to be remembered made the experience feel personal and far superior. Having said that, the service in this store is always very polite and friendly, and staff seem reassuringly competent. Will definitely shop there more often.
15 December 2025
Reply from hmv (UK) - Kingston
Hello Hilary
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Kingston store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Great service in store at pick up
11 December 2025
Reply from hmv (UK) - Kingston
Hi Melissa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff
the young lady who served me was very helpful, efficient and friendly. She helped me wrap a large box in an even larger plastic bag and made it easier for me to carry home. I'm really glad hmv is back in stores and would recommend the Kingston store to anybody.
7 December 2025
Reply from hmv (UK) - Kingston
Hi Christine
Thanks for your review, we love seeing 5 stars and happy customers.
Hope you choose to shop with us again soon in our Kingston shop!
Thanks.
Reply from hmv (UK) - Kingston
Hi Jack
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Alex served me she was very helpful and…
Alex served me she was very helpful and ordered the record I wanted despite a problem with the computer.
4 December 2025
Reply from hmv (UK) - Kingston
Hi geraldine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A positive shopping experience
The efficiency and friendliness of the staff member in the store.
He ordered my boxset and engaged me in genuine conversation about music.
3 December 2025
Reply from hmv (UK) - Kingston
Hi Nigel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent Customer Service and a Good…
Excellent Customer Service and a Good Range of Products.
2 December 2025
Reply from hmv (UK) - Kingston
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff at hmv Kingston all ways…
Great staff at hmv Kingston all ways helpful and if not in stock they will order in for me asap thanks hmv thank you for keeping going in these tuff times 👍
1 December 2025
Reply from hmv (UK) - Kingston
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kingston
Hello Pedro,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Highly recommend,Great delivery!!!
Ordered a vinyl as I couldn’t get it in store and was delivered 2 days later just in time for a party!!!
6 November 2025
Reply from hmv (UK) - Kingston
Hi Freya
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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