What a delightful experience to have the phone answered by a knowledgeable human who helped me order a dvd. Then to go to the shop in Kingston and be served by an equally helpful sales assistant A su... See more
Company replied
Location
Switch locationUnit F11, First Floor, Bentall Centre, KT1 1TP Kingston, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The team I spoke to we’re very friendly, when I was browsing vinyl I was approached by very friendly member of staff who asked if I wanted any help I explained I was enjoying myself looking through... See more
Company replied
Good selection of vinyl, but the shop is very untidy, needs simplifying. ALSO, i was ordering from abroad to a family member in England. The site would not let me create a profile for me - then one... See more
Company replied
Super efficient staff in the Kingston branch, they were very professional and knowledgeable as well as friendly. The manager’s customer service was excellent. He has an extensive knowledge of his prod... See more
Company replied
Company details
About hmv (UK) - Kingston
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit F11, First Floor, Bentall Centre, KT1 1TP, Kingston, United Kingdom
4.6
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful staff in the Kingston…
Really helpful staff in the Kingston store, well informed, friendly and efficient.
30 July 2026
Reply from hmv (UK) - Kingston
Hi Anonymous
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Kingston store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
What a delightful experience to have…
What a delightful experience to have the phone answered by a knowledgeable human who helped me order a dvd. Then to go to the shop in Kingston and be served by an equally helpful sales assistant
A superb service in every respect
22 July 2026
Reply from hmv (UK) - Kingston
Hi Suzanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service and customer satisfaction
Good service and customer satisfaction. Also close to me. Like you can check if stock in.
28 July 2026
Reply from hmv (UK) - Kingston
Hi Jonathan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The store staff was helpful when I…
The store staff was helpful when I returned a faulty DVD box set.
19 July 2026
Reply from hmv (UK) - Kingston
Hi Louella,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The record was pre ordered and it was…
The record was pre ordered and it was shipped and delivered on the correct day and I was notified by the store that the order was ready for collection. Very satisfied with the purchase
12 July 2026
Reply from hmv (UK) - Kingston
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very nice person!
13 July 2026
Reply from hmv (UK) - Kingston
Hi Pablo
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A very positive experience
Very helpful member of staff who ordered the CD for me. I was kept informed by email when it arrived at the store to be picked up.
On the day, again the staff were friendly and professional. A positive experience all round.
This was the first time that I shopped in store since HMV opened at the Bentall Centre.
12 July 2026
Reply from hmv (UK) - Kingston
Hi Jacqueline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was kept in touch with my order and…
I was kept in touch with my order and was informed when I could collect.
12 July 2026
Reply from hmv (UK) - Kingston
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always impressed by the service…
Always impressed by the service provided in HMV when buying music.
The Customer Support Team are always happy to help, knowledgable, and interested in your choice of music.
excellent Customer Support.
9 July 2026
Reply from hmv (UK) - Kingston
Hi Jerry.
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Well it was good to have great customer…
Well it was good to have great customer service and the guy had product knowledge which was superb overall a great experience !
5 July 2026
Reply from hmv (UK) - Kingston
Hi Ameer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Polite professional service.
3 July 2026
Reply from hmv (UK) - Kingston
Hi Jennifer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Kingston
Hi Julie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Another Great Experience at Kingston
The team I spoke to we’re very friendly, when I was browsing vinyl I was approached by very friendly member of staff who asked if I wanted any help I explained I was enjoying myself looking through the vinyl, and I was left alone, which was much appreciated.
I was given a card with one of the sales assistance name on it. Unfortunately I lost it l, which is a shame that I can’t name the very helpful and friendly staff member.
14 June 2026
Reply from hmv (UK) - Kingston
Hi Adam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful
11 June 2026
Reply from hmv (UK) - Kingston
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service
Good service. Exchange at local store, (Kingston upon Thames), dealt with quickly and without fuss.
22 May 2026
Reply from hmv (UK) - Kingston
Hello chrom
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were very helpful and…
Staff were very helpful and notification etc exactly as stayed.
19 May 2026
Reply from hmv (UK) - Kingston
Hello Christopher,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Friendly and knowledgeable staff in the…
Friendly and knowledgeable staff in the Kingston shop and the online service is very good too
15 May 2026
Reply from hmv (UK) - Kingston
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Lovely server poor delivery service
The lady that served me was lovely and very helpful. What went wrong is I still only have part of my order after 2 weeks and when I asked how long was given a number for me to call , surely that’s your job to tell me where my order is ?
3 May 2026
Reply from hmv (UK) - Kingston
Hi laura
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Great service and product
15 April 2026
Reply from hmv (UK) - Kingston
Hi BRIAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
came a day too late
3 April 2026
Reply from hmv (UK) - Kingston
Hi Lucas,
We're sorry to hear that your item did not arrive when expected.
We certainly appreciate your feedback and do hope that you enjoy your purchase.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.