hmv (UK) - Brighton Reviews 

Customer Feedback – Brighton HMV Store

I recently visited the Brighton HMV store to pick up a specific Magic: The Gathering product — the Foundations Kit. Louis was on the tills at the time, helping other customers, and even before I was served, I couldn’t help but notice how genuinely friendly and approachable every member of staff was. The whole team carried themselves with such warmth and professionalism, helping customers in all sorts of ways. Their conduct was outstanding.

This store gives off such a great vibe that it’s hands-down my favourite. I can walk in, browse freely, and always be greeted with a smile. Even a small interaction — like someone asking if you’re okay or need help — makes a difference. The staff are impeccable when it comes to making people feel welcome, seen, and comfortable.

Now, back to my interaction with Louis:
This guy is brilliant. No matter the question, he’s always ready to help with a genuinely positive attitude. Though the product I was after wasn’t in stock, Louis instantly checked to see if he could order it for me. Without missing a beat, he asked whether I’d like it delivered to my home or collected in-store. He handled everything efficiently and kindly — he found the item and sorted it, just like that.

Honestly, this store has it all:
Friendly, reliable, and knowledgeable staff, an amazing selection of music playing in the background, and a great atmosphere. Even if something isn’t out on display, the staff are more than happy to check stock or place an order at the tills. That kind of proactive service is rare — and deeply appreciated.

Customer service is a tough job, and I fully respect that. But the Brighton HMV team makes it look effortless. I've been visiting this store for over 12 years, and it's always been a clean, well-presented space with truly exceptional staff. It’s more than a retail store — it’s a vibe. When I hear a great track playing, I can't help but do a little shuffle while browsing.

Louis — and the entire Brighton team — are what make this store so special. They go beyond transactions; they create experiences. I really hope upper management knows just how much value this team brings to the HMV brand. They deserve more than thanks — they deserve recognition for making the Brighton store a place customers return to, not just for products, but for the people.

This will always be my go-to store. No question about it.
Leon V

Very prompt delivery for collection at Brighton store.

I have recently ordered some earphones online, however there is no signal of when it will be delivered, I have had no follow up emails since I ordered 2 days ago which I know is normal but I would prefer to know when my order has been shipped, sent to the local courier etc.

It was brilliant I would have another one

Overall happy.
Click and collect was a bit patchy though.
Item was on shelf, but I couldn’t pick it up because the same item had to be sent from a warehouse. Customers can be fickle. Treat them well.

All the staff in hmv are always very helpful and friendly always there to help

The store staff at Brighton are always helpful and friendly and will look up anythig we ask of them. Far better for us to shop in-store than online

Went to the till with 3 vinyl albums on their £66 deal. I asked for a plastic bag but was told they no longer did plastic bags as they harm the planet. I was offered a material bag for £4.99 with the HMV logo on it. I walked out without buying the vinyls and went online when I got home. Bought the same three albums on next day delivery for the same price elsewhere. Why don’t these businesses sell cheap paper bags if they don’t want to use plastic ones?

Great Service to be provided lovely people

Arrived before expected delivery date really happy as it was a birthday present and wasnt sure if it would arrive on time.

Check website to see if the record was in store. Website had it for £20 not on sale. in store the exact same record was for sale for £60, triple the price!
That's a SCAM price and you know it. There's a reason amazon i beating you. They don't scam you

Fantastic store! A really nice young lady helped at store.
I was looking to buy headphones that they don't have in stock at store but she explained me I could pay at store and have it delivered at home. Delivery was great too.
Cheers!

All good!! Bargain price and free click and collect!

went in to buy an album and the till had scanned the album more than the sticker. luckily I had noticed before I had left the store and the worker there was really helpful with the refund/exchange.

Product I wanted delivered quickly

Have been buying from HMV since the early 70’s. Ordering online was a breeze . received my order within a couple of days and at a competitive price .

I got my item within 2 days as u said

Ordering online and collecting in store is easy and efficient. Always wait for the email which informs you that your order is ready for collection. It's great to have a store in Brighton with friendly and helpful staff. I buy from there too.

Came in time ..well packaged and protected..can't fault it