Basingstoke branch: George was instrumental in helping me find what I was looking for, taking the time to find and process an online order, which arrived within a few days. We even found a power stat... See more
Company replied
Location
Switch locationUnit 28/29, Festival Place, RG21 7BE Basingstoke, GB
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See what reviewers are saying
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all th... See more
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Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... See more
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Hello was looking for dvd the hit man's bodyguard, asked Lexi for help. Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the... See more
Company replied
Company details
About hmv (UK) - Basingstoke
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 28/29, Festival Place, RG21 7BE, Basingstoke, United Kingdom
4.7
Excellent
230 reviews
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Reply from hmv (UK) - Basingstoke
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Basingstoke
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful sales assistant who was polite and efficient
Very helpful sales assistant who was able to locate the dvd/cd that I wanted. She checked with me to make sure it was the right one.
She placed the order and told me it was free delivery.
The package arrived very quickly.
12 May 2024
Reply from hmv (UK) - Basingstoke
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
After my mother passed away 2009
After my mother passed away 2009 , I moved back into my father,s house he survived for a further ten years once he passed away I had to my siblings in Newcastle, Wales and Scotland where kind enough to let me keep some things at our father house, kept three boxes of my favourite DVD's but took five other boxes too various charities and every bow and then try to get back some of the DVD'S that I liked,
13 May 2024
Reply from hmv (UK) - Basingstoke
Hello Martin,
We are glad to hear that we have been able to provide you again with some of your favourite dvds and we hope to see you again soon!
Click & Collect Basingstoke FANTASTIC service
purchased a kpop album for my daughter, click and collect was quick and easy. Many thanks Basingstoke Store!
7 December 2023
Reply from hmv (UK) - Basingstoke
Hi AnnaH
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really easy to work with
Really easy to work with. Understood my needs. Kept their promises.
8 May 2024
Reply from hmv (UK) - Basingstoke
Hi Sean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All-round good service
Very helpful and kindly staff and all sorted out very well - I was buying a CD which was not actually 'out' for another week, so delivery arranged and for a very reasonable £2; it arrived on the official publication date. Packaging good. Thank you. This was on 5th April at Basingstoke store.
17 April 2024
Reply from hmv (UK) - Basingstoke
Hi Jane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Does what it says on box.
Easy to order on line & free pick up in store. Competitive price. Helpful & friendly staff always.
8 April 2024
Reply from hmv (UK) - Basingstoke
Hi Helena
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
great customer service in store
great customer service in store. Friendly and helpful.
Thank you Daryl.
21 March 2024
Reply from hmv (UK) - Basingstoke
Hi Roger
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Sound of the vinil
28 February 2024
Reply from hmv (UK) - Basingstoke
Hi Stuart
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great store with huge selections and stock
Our local HMV is in Southampton which is great. We're also been to the one in London, Portsmouth, and Winchester.
This was our first visit to Basingstoke have to say it was a very nice store. Great layout and stocked well. As a lover of vinyl records, star wars and Funko pops there is always something to find.
Staff are always polite and helpful.
Only down side is my bank balance after.
23 February 2024
Reply from hmv (UK) - Basingstoke
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Basingstoke
Hello Stephen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order
Easy to order
Everything the store said would happen regarding notifications via e-mails
Arrived in store when the store said the item would arrive
Everything was so easy very helpful staff as well
16 February 2024
Reply from hmv (UK) - Basingstoke
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very quick and easy to order and…
Very quick and easy to order and collect. Daryl at the festival place store was friendly and quick with service
12 February 2024
Reply from hmv (UK) - Basingstoke
Hi Jim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Basingstoke
Hi Jason
Thank you for leaving a 5 star review! We're glad to hear that you enjoyed using our Click & Collect service at our Basingstoke store.
See you soon :)
Ordered for delivery to our local…
Ordered for delivery to our local store. Worked perfectly. Meant I could collect at a time convenient to me.
28 January 2024
Reply from hmv (UK) - Basingstoke
Hi Jamie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Hello was looking for dvd the hit man's…
Hello was looking for dvd the hit man's bodyguard, asked Lexi for help.
Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the box set online. But I must say all your staff in your Basingstoke store are lways pleasant, polite, knowledgeable and very helpful. Pleasure to shop there.
3 January 2024
Reply from hmv (UK) - Basingstoke
Hi Mary,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very good service and postal delivery.
The shop is brilliant and the customer service too. I couldn't get a certain dvd in the shop, but it was posted to me in 4days,after ordering it instead.
5 January 2024
Reply from hmv (UK) - Basingstoke
Hi Dave
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very quick delivery before Christmas
Very happy with the service at Basingstoke store and the quick delivery of DVDs in the week before Christmas. No issues at all.
15 December 2023
Reply from hmv (UK) - Basingstoke
Hi J Dean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Nil stock disc
Sadly the disc I wanted wasn't in stock, however the sales assistant was able to order it there and then and after paying it arrived in the post just a few days later as expected. Good job
30 December 2023
Reply from hmv (UK) - Basingstoke
Hi Richard
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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