I got scammed while I tried to purchase online on April and it been recurring deducting my money after 2 weeks please I need help to stop this.2 days back they deducted R166 but back then they have be... See more
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See what reviewers are saying
I have contacted this company as Facebook ads are scams... offering a product for so much..but it is for a subscription to hightv products..after speaking to a very intelligent young man ..he said the... See more
Just received an email from Clare regarding my complaint, it has changed my opinion completely this company does care. Will let you know outcome when money lands in my bank.
Had a slight issue at the start but after talking with the staff my issue was resolved fully and without further issue. Staff were professional and very helpful. The membership is quite a good idea... See more
Company replied
4.1
Great
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Hi I am happy whith your service Aj Vlok
Doing things right the fist time
12 June 2024
Unprompted review
All good in the end…
I was overcharged a lot but thankfully customer services got in touch and are issuing a justified refund.
6 June 2024
Unprompted review
I got scammed while I tried to purchase…
I got scammed while I tried to purchase online on April and it been recurring deducting my money after 2 weeks please I need help to stop this.2 days back they deducted R166 but back then they have been deducting R35s I have even blocked my card because there is always money that been deducted please help me
27 April 2024
Unprompted review
Reply from Hightvproduct
Dear Thandeka,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@hightvproduct.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Don't really know what to write!
17 March 2024
Unprompted review
Outcome of complaint
Just received an email from Clare regarding my complaint, it has changed my opinion completely this company does care. Will let you know outcome when money lands in my bank.
24 May 2024
Unprompted review
Feedback from HightTv Product
I am glad to see that there is still companies who is trustworthy and focus on client service.
I was surprised to receive a phone call from Eugene to tell me what is going to happen.
Thank you
Regards
Jerry
2 May 2024
Unprompted review
I purchase an item from you since last…
Zoe contacted me and offered to resolve the situation. I will update the post if everything actually works out
1 May 2024
Unprompted review
Thank you to Claire from ur customer…
Thank you to Claire from ur customer service team, I massively appreciate u fixing the problem for me!! Kindest regards Nikki Ellinger
23 April 2024
Unprompted review
Good
I was emailed April 8 that I will get my refund, finally I have been refunded
8 April 2024
Unprompted review
Refund
Items that I wanted to order were out of stock on a number of times i placed an order. As the Time has now elapsed for me to spend my credit it has been agreed I will receive a full refund. This is amazing thank you
12 April 2024
Unprompted review
HIGHYVPRODUCTS
I have contacted this company as Facebook ads are scams... offering a product for so much..but it is for a subscription to hightv products..after speaking to a very intelligent young man ..he said they were investigating this and would offer full refund..waiting for this to happen..will keep you pos.....
11 April 2024
Unprompted review
Just wanted to say that high tv…
Just wanted to say that high tv products have refunded my full amount and i’am happy with their response.
9 April 2024
Unprompted review
a horrible experience
a horrible experience. You guys' deducted money from my account without my consent. I have never even been on your website, let alone buy anything but money was taken from my account, how? I don't know!!! why do you keep deducting my money from my acount
1 March 2024
Unprompted review
Reply from Hightvproduct
Dear Teo,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@hightvproduct.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Grievance reviewedmy…
I spoke to the company about my grievance and these were considered and rectified Thank you
I still don’t know how or where I actually became a member though this is a total mystery!
22 February 2024
Unprompted review
The manager is very responsive and trying to help
Oliver contacted me and it's helping and offered to resolve the situation. I will update the post if he actually make it work.
20 December 2023
Unprompted review
Reply from Hightvproduct
Dear Carolina ,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email please make sure to check your inbox.
And feel free to reach out to our customer support team at support@hightvproduct.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
So Oliver called me and apologised and…
So Oliver called me and apologised and refunded me. Needs saying that his answer alluded to a mistake I made TEMU was paid and this HighTV took money and said I had joined. Thanks for refund but no compensation for a nightmare couple of weeks and debates.
13 December 2023
Unprompted review
Reply from Hightvproduct
Dear janet,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email please make sure to check your inbox.
And feel free to reach out to our customer support team at support@hightvproduct.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Reply from Hightvproduct
Dear AbdurrahmanUsman,
We understand the confusion you've experienced, and we'd like to provide some clarification about our membership model. The charge is part of Hightvproduct membership, which provides a range of benefits, including exclusive pricing on our products. It's important to note that this charge is transformed into credits in your account, which can be used for shopping on our platform. This means you can redeem these credits for a variety of products from our selection.
If there has been any misunderstanding or if you have further questions about how to use these credits or our membership concept, please feel free to contact our customer service team at support@hightvproduct.com. They will be happy to assist you and ensure you have a positive experience with our services.
Your satisfaction and trust are important to us, and we appreciate your feedback.
Best regards,
Oliver
FRAUD
This company is hiding behind great offers. Once you register for the bargain you'll subscribe with them. This is not obvious until the first email that you receive within a couple of hours reminding you of your monthly fee.
Before receiving the email I hadn't had any idea that I had subscribed with them.
I managed to cancel my membership but they wouldn't refund me the initial amount. AVOID them.
3 November 2023
Reply from Hightvproduct
Dear Katalin,
I'm sorry to hear about your experience. It appears there might have been some confusion about our subscription model. When you purchase a product at a discounted price on our website, you have the option to join our membership program, which comes with a monthly fee.
We apologize for any lack of clarity in the sign-up process. If you have canceled your membership and would like further assistance, please contact our customer support team at support@hightvproduct.com. They can address your concerns and assist you to the best of their ability.
We value your feedback and will work to improve the transparency of our offers. Thank you for bringing this to our attention.
Best regards,
Oliver
Customer satisfaction
Great customer service and understanding. Thank you for the courteous and efficient service in resolving my issue
1 November 2023
Unprompted review
Reply from Hightvproduct
Dear Lisa ,
We understand the confusion you've experienced, and we'd like to provide some clarification about our membership model. The charge is part of hightvproduct membership, which provides a range of benefits, including exclusive pricing on our products. It's important to note that this charge is transformed into credits in your account, which can be used for shopping on our platform. This means you can redeem these credits for a variety of products from our selection.
If there has been any misunderstanding or if you have further questions about how to use these credits or our membership concept, please feel free to contact our customer service team at support@hightvproduct.com. They will be happy to assist you and ensure you have a positive experience with our services.
Your satisfaction and trust are important to us, and we appreciate your feedback.
Best regards,
Oliver
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