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Engine failed within 7 months of purchasing car. They were not interested, and cover they provide is nothing short of headache, they do anything to avoid paying for the repairs. We lost 12k.
I buy a car for 20.000£ range evoque after 5 days the car has break down and with 3 months warranty they don’t want to hear nothing about the car issue and said warranty only for engine but they didn’t what is wrong with the car so I decided they are unprofessional and for this uncooperative service I decided after 5 days to buy only 53miles drive the car to bring back and change the car or money back and they said to go in court 👎🏻👎🏻👎🏻 I don’t recommend, very rude people! They are selling expensive car with hidden problems
Had a shocking experience selling a car to these guys. They lied and acted deplorably throughout , they then sold my car stating 1 owner when I’d told them 3. Avoid at all costs.
WARNING: STEER CLEAR
*AVOID*
Bought an Audi Q7 from Heston Automotive, and just 2.5 months later, the engine seized up, rendering the car irreparable. Despite numerous attempts, the dealership provided zero assistance. Their Autoprotect warranty proved utterly ineffective. While charming during the sales process, their post-sales service is abysmal. Rashid was very helpful during the sales process, very humbling brother.
Brilliant customer service, fairly priced cars.
Just regret the car was sold by the time I make my mind.
Regardless of this, very good experience.
Dishonest scam artists
I purchased an Audi Q2 67 plate in September, it was advertised with a full service history and 1 former keeper.
The sales advisor assured me that with Audi they keep all their service records online, and I need to request from them.
I then expressed my concerns in reading the poor reviews online about mis-selling and advertising incorrect amounts of former keepers - as we all know, this has a huge impact on the sale.
I was assured that the reviews had a reason behind them and they were incorrect.
Fast forward I purchased the car and to my horror received my new keeper book stating there wasn’t 1 former keeper but infact 3, making me the 4th!! The service history records also came back as incomplete and the car hadn’t been serviced for over 2 years!
Whilst making the purchase another customer came in complaining that their car had been under warranty and been in the repairs garage for over 3 months!!
An absolute poor decision by myself but I would strongly recommend you steer clear from these scam artists. I am absolutely livid to of been lied to and missold out of £20k!
I am now currently looking into taking legal action - quite clearly I am not the only one!
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