The product selection and pricing at HerbsPro were good, but my order arrived much later than expected and customer service was slow to respond. Packaging was also less secure than I hoped. Decent ove... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Phew! I have actually made an order before coming here for reviews and I was even convinced I have been scammed.i had to ask chatgpt and it said Herbspro is legit.longstory short,I just recieved my or... See more
I attempted to place an order, but kept getting a message that I wasn’t connecting to the network when I put in my credit card information. Alternately, I would get a message saying information was in... See more
Ordered (12) 15 oz cans of Health Valley Organic Minestrone soup, which is a great product but has been discontinued along with rest of H/V soup line. Unfortunately received only 8 of 12 cans (... See more
Company details
Written by the company
Herbspro.com is an esteemed online retailer that offers a wide range of health and wellness products to customers seeking natural alternatives for their well-being. With a mission to provide high-quality products at affordable prices, Herbspro.com has established itself as a trusted source for nutritional supplements, herbal remedies, personal care items, and more. One of the standout features of Herbspro.com is its extensive selection of products. Whether you're looking for vitamins, herbs, beauty products, or pet care supplies, Herbspro.com has you covered. The website is designed to be user-friendly, allowing customers to easily navigate and find the products they need. Herbspro.com takes pride in sourcing products from reputable brands known for their commitment to quality and efficacy. With a focus on natural and organic ingredients, customers can trust that the products they purchase meet rigorous standards. The company also places a strong emphasis on customer satisfaction. From the moment you visit the website to the delivery of your order, Herbspro.com aims to provide a seamless and enjoyable shopping experience. Their customer support team is responsive and knowledgeable, ready to assist with any inquiries or concerns. Furthermore, Herbspro.com offers competitive pricing, making health and wellness products accessible to a wide range of customers. They often provide discounts and promotions, allowing customers to save even more on their purchases. With its comprehensive product range, commitment to quality, exceptional customer service, and affordability, Herbspro.com stands out as a reliable and trusted online retailer in the health and wellness industry. Whether you're seeking natural supplements, herbal remedies, or personal care products, Herbspro.com is a go-to destination for all your needs. Popular Brands Now Foods, Natrol, Naturally Vitamins, Bausch And Lomb, Life Extension, Just For Men, Solaray, Nutricology/ Allergy Research Group, Alli, Source Naturals, Sunmark, Solgar, Nature's Bounty, New Chapter, BD, Herb Pharm, Nestle Healthcare Nutrition, Triple Leaf Tea, Fleet, McKesson, Biotene, 21st Century, Kal, Doctors Best, Garden of Life, Nature's Answer, Old Spice, Coricidin Hbp, Bulletproof, Bach Flower Remedies, Gum, Dr. Christophers Formulas, Emerita, MyChelle Dermaceuticals, Flower Essence Services, Surya Brasil, Curalin, Nature's Truth, Windmill Health, Lansinoh Laboratories, Om Mushrooms, Hylands, Bion Tears, Nature's Blend, Systane, Eclectic Herb, Oraquick, Puritan's Pride, Rapid Fire, Alacer
Contact info
31909 Hayman St. , 94544, Hayward, United States
- 510-324-2900
- support@herbspro.com
- www.herbspro.com
3.4
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
talking to you!
14 January 2025
Run away from this unbelievably fake company!!!!!
Run away from this unbelievably fake, incompetent, horrible company. My order of $86.60 on Dec. 31 is still missing somewhere out there in the nethersphere. First of all, their email to me says to track the package on DSL. The tracking number is completely wrong, DSL has 10 digits on their tracking number, this number Herbspro gave me is about 18 numbers. DHL site has indicated that the package is in Hayward, CA for about 10 days now, so I finally emailed Herspro to ask where the package is since I only live across the San Mateo bridge which is a 20 minute drive. I emailed HP and they answered it'll be another two days to find out what's happened to my package. Then I called them and the agent was completely useless. The agent told me they actually sent it USPS. He kept insisting that the email said USPS. No, my email from them says DHL, and the link is DHL. Agent insists that they need another two days to find out where the package is. This is a sham of a company and I should have known if the price is too good, it's probably too good to be real. I will report this company to BBB and Consumer affairs.
13 January 2025
Unprompted review
Reply from Herbspro
Dear customer
We sincerely apologize for the inconvenience caused by the recent issues with the DHL tracking system. Over the past few days, it was not displaying updated information about the packages we shipped. While most orders showed updates after two days, we regret that your package still has not shown any progress.
To address this, we have processed a full refund for your order.
We deeply regret any frustration or inconvenience this may have caused. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you
Customer Service
Reply from Herbspro
Dear customer
We sincerely apologize for the inconvenience caused.
Unfortunately, it seems our previous emails did not reach you. As clarified during our phone conversation, we have sent the return label to the new email address you provided. Additionally, we are in the process of reshipping the correct items to you.
Thank you for your understanding and patience. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you
Customer Service
DON'T use UNIUNI to deliver you packages !!!
It wasn't the fact that it took them a week to ship my order that I only left them a 1 star review. It was the fact that they used UNIUNI to deliver me my package. This is the worst delivery company on the planet. They told me yesterday that I would receive my package at 10:12 am. I waited until midnight for it to arrive only to wake up the next day to find out my package had been delivered at 8:16 am to my apartment building and left on the stairs in the back stairwell (where tenants have had packages stolen in the past) instead of to my apartment door like every other delivery company. The fact that they use UNIUNI to deliver packages means I won't be a repeat customer...too bad.
8 January 2025
Unprompted review
Reply from Herbspro
Dear Customer,
We would like to inform you that your order was shipped via Asendia with tracking number AS002446495US on December 24, 2024, and was delivered by UNiUni on January 10, 2025. Please note that UNiUni is a partner carrier in Canada. Due to the prolonged and unprecedented strike at Canada Post, an alternative carrier was used to ensure your order was delivered.
We understand your concerns, and while we strive to provide the best possible service, it’s important to consider the impact of the holiday season, including Christmas and New Year, which can affect delivery timelines.
We kindly ask for your understanding, as leaving a negative review may unfairly affect our company’s ratings. We are dedicated to ensuring customer satisfaction and hope this explanation helps clarify the situation.
Thank you for your understanding.
Thanks,
Herbspro
Herbspro is an exceptional store to do…
Herbspro is an exceptional store to do business with. Customer Service was outstanding and helpful in resolving a concern I had. I will continue to purchase needed items, as needed.
Thank you, Herbspro!
25 December 2024
As an international customer
As an international customer, I want to share my concern regarding the shipment process for a recent order. Unfortunately, the shipment did not follow the proper guidelines, which has been disappointing.
Adhering to the correct process is essential for ensuring a seamless experience, and any deviation from this reflects poorly on the service quality. I kindly request your attention to this matter and would appreciate your efforts to resolve the issue promptly.
10 October 2024
Unprompted review
Reply from Herbspro
Dear customer
We responded to this inquiry via email on November 22. As mentioned in our response, our policies clearly state that it is the customer’s responsibility to pay any applicable taxes or duties associated with importing products into their country.
You can find this information on our website here: https://www.herbspro.com/pages/shipping-policy
International Shipping Custom Clearance Policy
"It is the customer's responsibility to obtain any necessary governmental permissions and/or documentation for import approval and to verify and pay all import charges, including duties, fees, and taxes."
We appreciate your understanding and encourage you to review our policies for further details.
Thank you
Customer Service
The crackers always arrive broken and…
The crackers always arrive broken and delivery take an entire week to arrive
7 January 2025
HerbsPro is legit!
I placed a second order because it works. Best prostate health supplement available in my opinion.
6 January 2025
Unreliable Service !! Would give 0 if i could
I ordered from HerbsPro on December 26th, and it's been a complete nightmare. My order hasn't even been dispatched, with no updates whatsoever. Customer service is nonexistent—they don't respond to emails and blame the manufacturer. It's completely unreliable and unacceptable. Avoid them at all costs!
7 January 2025
Unprompted review
Reply from Herbspro
Dear customer
We have received and responded to every email you sent us. We’re sorry to hear that you haven’t received our replies. We kindly suggest checking your spam or junk folder, as our messages may have been filtered there.
Here is the tracking information for your order: https://a1.asendiausa.com/tracking/?trackingnumber=AS002661446US.
The parcel is currently in transit.
If you have any further questions or concerns about your order, please don’t hesitate to contact us.
Thank you
Customer Service
Reply from Herbspro
Dear customer
We received your email on December 24 and responded the same day, requesting pictures of the damaged goods to proceed with a refund or reshipment. Additionally, we raised a claim with Savedby Package Protection to facilitate the refund or reshipment of the items.
We kindly ask you to check your emails and provide the requested information so we can resolve this issue promptly.
We sincerely apologize for any inconvenience.
Thank you
Customer Service
Good product. Slow delivery.
The stuff is great! You need to work on delivery!!! It took way too long to get here.
7 January 2025
Most of the order never arrived and the…
Most of the order never arrived and the one that did was returned.
6 January 2025
Reply from Herbspro
Dear customer
We sincerely apologize for any inconvenience caused. Your order was shipped in two separate packages due to the volume of items.
Once you informed us about the issue with the package, we promptly raised a claim with Savedby Package Protection. They have refunded the missing portion of your order. Regarding the returned item, a refund will be issued as soon as we receive the item back in our warehouse.
Thank you for your patience and understanding.
Customer Service
Best kept secret
Best kept secret! Doctor recommended Balneol, for hygienic cleansing and pain relief, was so easy to order from Herbspro. Difficult to find in the stores but received my order in a few days with just a few clicks. Highly recommend both Herbspro and Balneol.
6 January 2025
I ordered the product that I needed and…
I ordered the product that I needed and it came in the mail as promised.
15 December 2024
The bottle was frozen which it caused…
The bottle was frozen which it caused the glass to shatter. Completely covered bottle with tape. Don't kngow if this will work. Update as of 1/6/25: After receiving phone call from customer service i was offered either a total refund or replacement. The woman i spoke with,Alexandria, was very nice and helpful, i look forward to my refund.
31 December 2024
Reply from Herbspro
Dear customer
We sincerely apologize for any inconvenience this may have caused.
After thoroughly reviewing our email system, we were unable to find any communication from you regarding this issue. However, we want to ensure your concern is resolved promptly.
We have escalated your claim to Savedby Package Protection. You may now proceed to request either a reshipment or a refund for the damaged items.
Should you require any further assistance, please do not hesitate to reach out.
Thank you
Customer request
I was thankful to find this important…
I was thankful to find this important DS Visibiome for my son who has severe digestive issues. Shipping was great. It arrived still cold.
3 January 2025
Product was as promised.
2 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.