The product selection and pricing at HerbsPro were good, but my order arrived much later than expected and customer service was slow to respond. Packaging was also less secure than I hoped. Decent ove... See more
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Review summary
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Phew! I have actually made an order before coming here for reviews and I was even convinced I have been scammed.i had to ask chatgpt and it said Herbspro is legit.longstory short,I just recieved my or... See more
I attempted to place an order, but kept getting a message that I wasn’t connecting to the network when I put in my credit card information. Alternately, I would get a message saying information was in... See more
Ordered (12) 15 oz cans of Health Valley Organic Minestrone soup, which is a great product but has been discontinued along with rest of H/V soup line. Unfortunately received only 8 of 12 cans (... See more
Company details
Written by the company
Herbspro.com is an esteemed online retailer that offers a wide range of health and wellness products to customers seeking natural alternatives for their well-being. With a mission to provide high-quality products at affordable prices, Herbspro.com has established itself as a trusted source for nutritional supplements, herbal remedies, personal care items, and more. One of the standout features of Herbspro.com is its extensive selection of products. Whether you're looking for vitamins, herbs, beauty products, or pet care supplies, Herbspro.com has you covered. The website is designed to be user-friendly, allowing customers to easily navigate and find the products they need. Herbspro.com takes pride in sourcing products from reputable brands known for their commitment to quality and efficacy. With a focus on natural and organic ingredients, customers can trust that the products they purchase meet rigorous standards. The company also places a strong emphasis on customer satisfaction. From the moment you visit the website to the delivery of your order, Herbspro.com aims to provide a seamless and enjoyable shopping experience. Their customer support team is responsive and knowledgeable, ready to assist with any inquiries or concerns. Furthermore, Herbspro.com offers competitive pricing, making health and wellness products accessible to a wide range of customers. They often provide discounts and promotions, allowing customers to save even more on their purchases. With its comprehensive product range, commitment to quality, exceptional customer service, and affordability, Herbspro.com stands out as a reliable and trusted online retailer in the health and wellness industry. Whether you're seeking natural supplements, herbal remedies, or personal care products, Herbspro.com is a go-to destination for all your needs. Popular Brands Now Foods, Natrol, Naturally Vitamins, Bausch And Lomb, Life Extension, Just For Men, Solaray, Nutricology/ Allergy Research Group, Alli, Source Naturals, Sunmark, Solgar, Nature's Bounty, New Chapter, BD, Herb Pharm, Nestle Healthcare Nutrition, Triple Leaf Tea, Fleet, McKesson, Biotene, 21st Century, Kal, Doctors Best, Garden of Life, Nature's Answer, Old Spice, Coricidin Hbp, Bulletproof, Bach Flower Remedies, Gum, Dr. Christophers Formulas, Emerita, MyChelle Dermaceuticals, Flower Essence Services, Surya Brasil, Curalin, Nature's Truth, Windmill Health, Lansinoh Laboratories, Om Mushrooms, Hylands, Bion Tears, Nature's Blend, Systane, Eclectic Herb, Oraquick, Puritan's Pride, Rapid Fire, Alacer
Contact info
31909 Hayman St. , 94544, Hayward, United States
- 510-324-2900
- support@herbspro.com
- www.herbspro.com
3.4
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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The delivery time and price.
8 December 2024
Good Selection of Products
I am delighted that HerbsPro stocks Lumify which is not available over the counter in the country in which I live. Thank you!
The only reason I have not given HerbsPro 5 stars is due to the time it took to receive the product. I seriously wondered if it had somehow got lost. However, when I contacted HerbsPro, I received a response and a reassurance it was on its way and, yes, I received it in due course.
I will definitely be coming back to HerbsPro to order more Lumify so please keep stocking it! 😀
20 November 2024
Unprompted review
Good soap
Good soap. You have it in stock and shipped it to me. That’s all that was required. Good job!
23 January 2025
Great product and it is exactly what I…
Great product and it is exactly what I ordered
22 January 2025
Not Impressed
Overall, it just took too long to receive this small order. I ordered on December 30, and did not receive until January 14. Even with a bad weather delay possibly, it still took too long. I did not receive any updates during that period until the day before it actually shipped. Also, I ordered 2 masks. I opened the first one and the elastic cord broke with 2 days. I basically paid for 2 items but can only use one. Not happy about that.
19 January 2025
Reply from Herbspro
Dear Customer
We sincerely apologize for the inconvenience caused.
After reviewing our email system, we found no record of receiving any email from you regarding this issue. As a result, we were unaware of any problems with your products or delays with your order.
To resolve this matter, we have sent you an email requesting pictures of the damaged items. Kindly reply to that email, and we will proceed with processing a refund for any damaged items you received.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you
Customer Service
Everything about Garden of Life raw…
Everything about Garden of Life raw organic fiber works great, and I love that it has no taste. Goes well with juice.
31 December 2024
It was all perfect..
21 January 2025
Only place that actually had what I…
Only place that actually had what I needed ! Very happy .
21 January 2025
First it took 3 weeks then i was told 2…
First it took 3 weeks then i was told 2 times that it was shipped when it wasn't, so i said cancel the order & refund me so he said ok & that i would receive my refund within 48 hours, then 2 days later i got my order but it was badly damaged & 16 oz instead of the 32 oz i ordered, won't be ordering from you again!
20 January 2025
Reply from Herbspro
Dear customer
We apologize for the inconvenience caused.
After reviewing our email system, we found no record of receiving any email from you regarding this issue. As a result, we were unaware that the item arrived damaged and could not provide a timely solution.
To address this matter, we have raised a claim with Savedby Package Protection, which covers your order for damages. Please check your email for communication from Savedby and respond to their email to proceed with either a refund or a reshipment of your order.
If you need any assistance or have further questions, please don’t hesitate to contact us via email or at our phone number: 510-324-2900.
We appreciate your understanding and are here to help resolve this issue promptly.
Thank you
Customer Service
Reply from Herbspro
Thanks for contacting us
Dear customer
We sincerely apologize for the inconvenience caused.
You have receive a return label for the wrong items you received, you are pending of the tracking information and we will initiate the refund of the order promptly.
We truly regret this experience and appreciate your understanding. If you have any further questions or need assistance, please don’t hesitate to contact us.
Thank you
Customer Service
The price was good and the ordering…
The price was good and the ordering process simple. I would have given a better rating except it took close to two weeks to receive the merchandise, in my opinion, that’s entirely too long.
16 January 2025
Unprompted review
As long as I usethe ap on my phone it…
As long as I usethe ap on my phone it works great.Easy and quick.
Thank you.
10 January 2025
Great seller.Thank you.
15 January 2025
Unprompted review
Terrible experience!
Terrible experience!
I never received my shipment!
I paid a lot for shipping!
Customer service non- functional!
From my experience so far I think Herbspro is a major scam!
18 January 2025
Unprompted review
Reply from Herbspro
Dear customer
We sincerely apologize for the inconvenience caused. Unfortunately, the tracking information for your package did not show any updates. We reached out to the carrier in hopes of locating the package, but it appears to have been lost in transit.
To resolve this issue, we have refunded the full amount of your order. The payment should be reflected on your credit card shortly.
If you have any further questions or need assistance, please don’t hesitate to contact us.
Thank you
Customer Service
It took a month to be shipped and I…
It took a month to be shipped and I received the wrong product.
14 January 2025
Reply from Herbspro
Dear customer
We sincerely apologize for the inconvenience caused.
We have sent a return label for the incorrect items to your email. Kindly check your inbox and follow the instructions provided. Once we receive the items at our warehouse, we will proceed with the refund for your order.
If you have any questions or need further assistance, please feel free to contact us.
Thank you for your patience and understanding.
Customer Service
You are a thief company.
The shipping company reported that the shipment was not received.
You are a thief company.
The full amount must be returned to my account.
Other #FFUSA1730802
30 December 2024
Unprompted review
Reply from Herbspro
Dear Customer
We sincerely apologize for the inconvenience caused. Unfortunately, your order has been lost in transit, and the carrier has been unable to locate it. Please rest assured that your order is covered by order protection, and we have already filed a claim on your behalf.
The claim was approved a few days ago and the amount is being refunded to your credit card.If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you
Customer Service
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