HelloFresh Canada Reviews 32,029

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent quality of the food and ingredients, highlighting their freshness and taste. Many people appreciate the user-friendly experience, noting the ease of ordering, flexible delivery options, and straightforward, enjoyable recipes that simplify meal preparation and introduce new dishes. However, some customers have experienced issues with product consistency, such as ingredients sometimes arriving frozen, damaged, or missing from their orders. There are also occasional concerns about delivery service, with some reporting missed or incorrect deliveries. A few other people also felt that the variety of vegan or plant-based options is limited, and some recipes are repetitive.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the fresh ingredients, easy-to-follow... See more

Quality

Clients share positive opinions on quality, frequently praising the freshness and taste of ingredients, with... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many consumers praise the delivery for being on... See more

Order

Customers had ambiguous experiences with order. While some reviewers were pleased with the delivery, quality,... See more

User experience

Consumers generally find the user experience to be positive, highlighting the ease of planning meals and the... See more

Based on these reviews

Rated 4 out of 5 stars

Delivery is always on time. Ingredients always fresh, recipes easy to follow and fun to prepare. Portions are adequate, we’re never hungry after dinner, some recipes even have enough for a leftover l... See more

Company replied

Rated 4 out of 5 stars

The recipes are amazing! The food quality is excellent! Most recipes have made our 3 kids happy, which is bot an easy feat. Prep and cooking are straightforward, and the kids love to help! Deliver... See more

Company replied

Rated 4 out of 5 stars

Good recipes, vegetables are usually very fresh but are sometimes starting to waste or "hurt" while being handle in packaging. I wish there was a section of foods for allergies or health issues such... See more

Company replied

Rated 4 out of 5 stars

The recipes are excellent and ingredient quality is very good. One star deducted for inconsistency with deliveries, and the meat packaging isn’t great. It can often leak, or in the case of the... See more

Company replied


Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Written by the company

HelloFresh delivers weekly recipes and fresh ingredients straight to your doorstep, so you can cook delicious, quick, and healthy meals at home.


Contact info

3.9

Great

TrustScore 4 out of 5

32K reviews

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Rated 5 out of 5 stars

Easy to decide what to have for meal

Easy to decide what to have for meal, easy to make, motivated to make dinner at home with basics I usually eat but with interesting spices, sauces that I wouldn’t have thought to put together

16 November 2025
Rated 1 out of 5 stars

I select my order date delivery for this is ridiculous. a…

I select my order date delivery for a few weeks out and it gets delivered the week I postpone. Purolator uses an excuse it cannot locate my address. Strange all other courier companies do. This past week I delay the shipment for one week and again they ship it early. I am out of the country working. I had to arrange for my tenant to pick up the box but it never arrived and I still have not heard anything regarding g where it is or delivery. I think I am just going to cancel all together this is ridiculous. I want my money back for this last weeks order. I never received it. In my first two orders I never got to taste the food yet.

13 April 2026
Rated 3 out of 5 stars

I’m still not clear on my plan and what…

I’m still not clear on my plan and what I get for free I signed up because I thought I was getting 20 free meals

Last week the orders that you sent to me weren’t what I thought I was ordering, but maybe I didn’t act quickly enough. I tried to get it in earlier this week.

11 April 2026
Rated 1 out of 5 stars
HelloFresh Canada logo

Reply from HelloFresh Canada

We appreciate your feedback and regret that the selection process was not satisfactory. To clarify, if meals aren't selected before the weekly deadline, our system will automatically send out our Chef’s Selection so you don't miss a delivery.

You can update your Menu Preferences in your profile! This helps ensure that even when you don't have time to pick, the auto-selected meals are better aligned with your specific tastes and dietary needs. 💚

Rated 5 out of 5 stars

Great experience with HelloFresh

Great experience with HelloFresh, the food 🥘 selection is fantastic am enjoying the experience amazingly 🙏🥂🍾💜

16 February 2026
HelloFresh Canada logo

Reply from HelloFresh Canada

We love to hear this! So happy you are enjoying the HelloFresh experience! 💚

Rated 5 out of 5 stars

Easy

Excellent quality, quantity and recipes.

18 April 2026
HelloFresh Canada logo

Reply from HelloFresh Canada

We're here to take the stress out of cooking! So happy you're loving HelloFresh 💚

Rated 1 out of 5 stars

I enjoy the food but I can’t get help…

I enjoy the food but I can’t get help from you. I’ve been locked out of the site for a week now. I’m unable to select my meals.
Ruth Pepin

10 April 2026
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue. 💚

Rated 5 out of 5 stars

I decided to try Hello Fresh while I…

I decided to try Hello Fresh while I was staying with my elderly mother, who no longer cooks. I liked the idea that I could cook for my mom but not leave her with a bunch of extra ingredients she wouldn't use. I love the easy to follow recipes, fresh ingredients, and my mom loves to be the sous-chef. We've both enjoyed the delicious food and time together in the kitchen.

12 April 2026
HelloFresh Canada logo

Reply from HelloFresh Canada

We love to hear this! So happy you are enjoying the HelloFresh experience! 💚

Rated 5 out of 5 stars

Hello Fresh solves a lot of our…

Hello Fresh solves a lot of our shopping issues. We are both 80 and I have health issues which limit my activities. My husband has to do the shopping and the cooking and much appreciates the Hello Fresh program. We enjoy the large choice of meals and have never been dissatisfied with our choices.

6 April 2026
HelloFresh Canada logo

Reply from HelloFresh Canada

We love to hear this! So happy you are enjoying the HelloFresh experience! 💚

Rated 3 out of 5 stars

I have cancelled my account I was not…

I have cancelled my account I was not supposed to get this last box way too expensive almost $100 for 3 boxes this is ridiculous please cancel my account

29 March 2026
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue. 💚

Rated 4 out of 5 stars

Good deliveries

Good deliveries, good packaging, really good food although sometimes they have bland dishes that could use better seasonings because they do have really good seasonings for some dishes but all in all good service and good food although I wish they wouldn’t send me fish and cheesy dishes when I forget to pick my meals I never pick fish or cheesy dishes and I thought by now that there would be and AI organizer that could figure out that I never choose fish so let’s not send this guy fish and cheesy dishes when he forgets to choose his meals. Cheers 🤙

25 May 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thank you for sharing your HelloFresh experience! Your feedback will be shared with our team as we work to improve our service. 💚

Rated 4 out of 5 stars

Pretty Good

Every meal has been good, but none have wowed me. That may be the chefs fault. Most of the recipes are very busy. May need multiple people cooking to do it in the advertised time. The delivery range is a bit wide but not the end of the world. Other than that everythings fine. Love that theres different meals every week and every meal has been pretty good so far.

23 April 2026
HelloFresh Canada logo

Reply from HelloFresh Canada

We're so happy to hear this! Thanks for sharing your HelloFresh experience! 💚

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