Chefs Plate Reviews 10,285

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the convenience of meal preparation, the variety of meal ideas, and the generally good quality of ingredients. Many find the prices reasonable, especially with initial deals, and enjoy the portion sizes. The meals are often described as delicious, easy to make, and a good way to try new recipes. However, some people were dissatisfied with certain aspects. Issues mentioned include vegetables arriving frozen or damaged, and some ingredients not being fresh or even moldy. There are also concerns about delivery, with some experiencing delays, packages arriving wet, or issues with courier services. A few customers felt the recipes were repetitive, lacked flavor, or that the suggested preparation times were inaccurate. Some also noted that the value for money decreased after initial promotions, and that certain meals had additional costs.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the meals for being... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the great quality, fresh ingredients, and... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers appreciate fast,... See more

Price

Clients share ambiguous opinions on price. Many reviewers find the price reasonable, citing good portions,... See more

Order

Customers had ambiguous experiences with order. While some reviewers enjoyed ordering and looked forward to... See more

Based on these reviews

Rated 4 out of 5 stars

I like the ease of meal preparation.The recipies are a little too simplistic possibly, but they taste good. My biggest wish is that they would add more vegetables within each portion . I often feel I... See more

Company replied

Rated 4 out of 5 stars

I'm happy to have new and different meal ideas. I love having the ingredients, and appropriate and generous amounts come right to my door. It's been good quality. We've had some very good, interesti... See more

Company replied

Rated 4 out of 5 stars

There are many menu options and being able to change how many meals and how many a week I get is helpful. Good portion sizes. Due to cold weather though my delivery came to me partially frozen (pota... See more

Company replied

Rated 4 out of 5 stars

I really enjoy the many choices of meals offered by Chef's Plate. 90% of them are meals that I wouldn't think of making. The meals keep me interested in cooking! Unfortunately though I will not ord... See more

Company replied


Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Written by the company

Proudly Canadian, Chefs Plate provides super easy recipes that anyone can cook, so you can make tasty meals you'll be proud to share! Get dinner done quickly with easy-to-follow recipes and fresh pre-portioned ingredients right to your door.


Contact info

3.6

Average

TrustScore 3.5 out of 5

10K reviews

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Rated 3 out of 5 stars

Mixed Opinion

I am very happy with the flavors and they are nice fresh ingredients.

I am not happy with the protein portions, they could be a little larger. For example, the package of ground beef they give you for 2 burgers makes 2 patties as thin as a fast food patty, basically an all bread burger lol

I am also not happy that they use Purolator for their deliveries as Purolator does not deliver to your door in small towns. The main reason I signed up was because it was advertised delivery to the door, and I am disabled, it's hard for me to go to the grocery store. Instead I have to go next door to the grocery store to pick it up 😂

The meals are very good tho!

21 March 2026
Rated 4 out of 5 stars

Chef's Plate has a wide and varied menu…

Chef's Plate has a wide and varied menu to choose from that is always evolving. I have been with them and other similar companies for almost a decade and order a box almost every other week. They definitely offer the best value for your money of any of the meal services out there. This week I had 3 meals that I have never tried before. All of them my family rated with a thumbs up and make again. Last night's Fish Puttanesca with olives and buttery orzo is now a new favorite in our house, healthy and delicious. A win for everyone.

17 October 2025
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Reply from Chefs Plate

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 4 out of 5 stars

Convenient and easy. Recipe language could be cleaned up a bit.

I like how my meals (so,far) taste good, they have flavour and are, easy to make. Delivery is fast, right to my door. Quality is great.

The issue I have is with the recipe cards. Some have the utensils used on the front, some dont. I'd like to know ahead of time instead of while I'm making food, its the little things that help make the food that much faster and easier.

On two recipe cards I found it would say as an example: "cut onion into 1/4 inches put half into small bowl. Then it didnt say what to do with the other half. Am I using it later on in the recipe or was it just easier to send a full onion? As you read the next thing you'll understand my confusion.
Another recipe card had the same instructions with onions but it didnt say what to do with them until the a couple panels after. I'd like the language cleaned up a bit and clear what is required of ingredients and where to put them.

I'd also like pictures of produce that is to be cut, so if someone isnt used to cutting onions into say 1/4 inches, they can see what that looksl Iike.

3 April 2026
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Reply from Chefs Plate

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review. 😊❤️

Rated 3 out of 5 stars

My order was packed on the 12th and was…

My order was packed on the 12th and was not delivered till the 17th. When the box was opened it didn't smell very good so was sent back

5 April 2026
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Reply from Chefs Plate

Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue. ❤️

Rated 4 out of 5 stars

More vegetables please

I like the ease of meal preparation.The recipies are a little too simplistic possibly, but they taste good. My biggest wish is that they would add more vegetables within each portion . I often feel I need to cook an additional vegetable on the side to have a better balanced meal.

3 February 2026
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Reply from Chefs Plate

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 1 out of 5 stars

A frustrating, anxiety inducing experience with unhelpful customser service & a disfunctional system

This was one of the most frustrating customer experiences I have had.

The system allowed duplicate accounts for the same person and address without clearly warning me, which led to repeated confusion, failed cancellations, and boxes continuing to arrive when I believed they were cancelled. That is a major technical and UX failure for a subscription delivery service.

Customer service was not helpful. Instead of identifying and fixing the actual problem, they gave rigid, dismissive responses and showed very little empathy. I was left dealing with unwanted deliveries, wasted food, stress, anxiety, and charges I did not intend.

The recent recall issues made the situation even worse and removed any trust I had left in the company.

What bothered me most was not just the broken system, but the lack of accountability and basic human understanding when trying to fix it. My experience was that they were much better at deflecting responsibility than resolving problems.

3 April 2026
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Reply from Chefs Plate

Thank you for your review. We’re sorry to hear that your recent experience with our customer care team didn’t meet your expectations. We understand how frustrating that can be, and we’d really like the opportunity to make things right.

Our team will be reaching out directly to follow up and see how we can better assist you. ❤️

Rated 3 out of 5 stars

For the amount of healthy items you get…

For the amount of healthy items you get for the price it's hard to beat in a regular grocery store. The quality is good and quantity is good. The meals are discribed very easy to make and all have turned out tasty and delicious. However the delivery is only good if you have a person that can stay home all day because delivery hrs aren't a set time. There between 8am to 8pm. If you're a single person like myself I loose a day of work every Monday waiting on a $54 delivery which I can't justify doing. It started as gift from planet fitness which I knew wasn't free as most things in life aren't. For a family of more than one person that has the time to stay home it would be a good fit. As for myself I will most likely end my subscription because of the delivery service. Like I said the quality, pricing and quantity is hard to beat. For all those single people out there it'd make a good date night sharing your kitchen chefs skills learning together making meals you never made before. Then enjoying it when it's done. All meals are time friendly 25 to 45 minutes finished.

3 April 2026
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Reply from Chefs Plate

Thank you for taking the time to share your review. The delivery window for our carriers is typically 8 am to 8 pm on your scheduled delivery day. All our boxes are no signature required, meaning our couriers will follow your delivery instructions when delivering the box! Our boxes are specially engineered and insulated to keep your food fresh n' cool until you get home - This means we have ice packs and cool pouches so the food stays at optimal temperature even during warm summer months! ❤️

Rated 3 out of 5 stars

Great when there is a discount applied

The great thing with chef plate is when you initially sign up you get an amazing deal for the first delivery order. It makes it worth the price as the food is actually good. But when your first week is over then it doesn't become worth it anymore as the grocery price is actually cheaper even if you factor in the convenience.

10 April 2026
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Reply from Chefs Plate

Thank you for taking the time to share your review. Our pricing reflects our focus on high quality ingredients and the convenience of having them delivered straight to your door! Your feedback will be shared with our team as we work to improve our service. ❤️

Rated 1 out of 5 stars

Spam calling

Was charged for a box i cancelled, after getting a refund I have received 50+ phone calls over 3+ months now, no matter how many freaking numbers I block they KEEP CALLING.

14 April 2026
Unprompted review
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Reply from Chefs Plate

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 5 out of 5 stars

These meals have been great

These meals have been great. I don't have to worry about anything everything comes for each meal. I do 3 days a week and it makes meal planning so much easier.

14 February 2026
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Reply from Chefs Plate

Thank you for the review and for sharing your Chefs Plate experience! ❤️

Rated 2 out of 5 stars

The vegetables wernt very fresh in…

The vegetables wernt very fresh in Ontario and that followed here to Nova Scotia. That’s why I have paused my meals

19 January 2026
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Reply from Chefs Plate

Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue.

Rated 4 out of 5 stars

*Freshh végétale

*Freshh végétale
*Good portion meat
*good taste i didn't know before
*Fast delivery ,

* But a bit expensive compare whit the deal 61% of the first box..

Thank you

2 April 2026
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Reply from Chefs Plate

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 4 out of 5 stars

I'm happy to have new and different…

I'm happy to have new and different meal ideas. I love having the ingredients, and appropriate and generous amounts come right to my door. It's been good quality. We've had some very good, interesting meals, and usually leftovers. The prices are reasonable, and there are extra little add on specials. And I'm glad that all packaging is recyclable. I find that the recipes take longer than suggested, with all the steps and various things going on at the same time. That's the only down side.

27 March 2026
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Reply from Chefs Plate

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 2 out of 5 stars

Food good ans recipes toi. But.....

The good was good but on proteines left. I reported the delevery for the next two week because I did not unsderstand that IT was automatiquely set for the year. I tought that I can ordre only when m'y budget permit It.

23 March 2026
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Reply from Chefs Plate

Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review.

Please note that we are a weekly, subscription-based, meal delivery service. All orders automatically process just after our cutoff time of 11:59 pm PST 4 days before delivery day each week, and you always have until this cutoff to make changes to your orders. If meal selections are not made, we will send you a chef selection of our most popular meals available based on any meal preferences indicated on your account.

You can skip your weekly delivery in advance for any week you don't want a delivery, or you can turn off all future automatic subscription orders at any time and order on demand. You can do this immediately after placing your first order to keep your account from continuing until you are ready.

Our team will be reaching out directly to follow up and see how we can better assist you. ❤️

Rated 3 out of 5 stars

Did not like what was sent

Did not like what was sent. I had meals picked out and because my credit card was declined you sent whatever. We are fussy and don’t like whatever. I would rather you not send anything if you’re not going to send the meals we pick anymore when our credit card is declined. Otherwise it goes to waste and I CAN NOT afford that!!! Please don’t send whatever you choose. Thank you

1 November 2025
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Reply from Chefs Plate

Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review.

Please note that we are a weekly, subscription-based, meal delivery service. All orders automatically process just after our cutoff time of 11:59 pm PST 4 days before delivery day each week, and you always have until this cutoff to make changes to your orders. If meal selections are not made, we will send you a chef selection of our most popular meals available based on any meal preferences indicated on your account.
Our team will be reaching out directly to follow up and see how we can better assist you. ❤️

Rated 4 out of 5 stars

I love the recipes

I love the recipes. The flavors are really great. I like the variety. I am a bit concerned about the quality of the meat in the recipes. How do we verify if the meat is real genuine meat? All the threats of fake meat had me and others nervous. There is no labels of where your food is from. I cant wait to see what more we can try. It really helps with my food imagination.

28 March 2026
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Reply from Chefs Plate

Thank you for the review and for sharing your Chefs Plate experience!

Chefs Plate Canada works with trusted suppliers to provide high-quality meat/dairy products for our weekly recipes. We also work with partners that provide plant-based meat alternatives for our vegetarian recipes. None of the proteins included in Chefs Plate recipes are lab-grown.

Additonally, we continuously prioritize sourcing products from Canadian suppliers and in cases where we do not already source locally given seasonal produce availability, we are doing our best to find possible Canadian alternatives. We appreciate your interest in supporting Canadian industries! ❤️

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