heliguy™  Reviews 

482
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making the learning and service experience enjoyable and effective. Many people highlight the excellent customer service, noting the team's support, clear communication, and willingness to assist with various needs, from training to repairs. The products and services, including courses and equipment rentals, are frequently described as top-notch, well-structured, and easy to follow, even for those with no prior experience. However, some people mentioned initial feelings of being overwhelmed by the course content. Conversely, a small portion of people felt dissatisfied with the repair service, advising others to seek alternatives for drone repairs.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism, knowledge,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the entire process was... See more

Service

Reviewers highlight positive aspects of service, consistently praising the overall experience as amazing,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the excellent communication... See more

Product

Customers consistently note positive experiences with product, highlighting excellent courseware,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

I don’t often write reviews, as I sometimes feel they don’t fully reflect the hard work people do behind the scenes. However, I have to make an exception for Louise in the retail department. She’s tr... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more

Rated 5 out of 5 stars

Lois was my flight assessor today. She made me feel welcome and put me at ease on what was set to be an otherwise nerve wracking experience. She was clear and concise in her instructions and made the... See more


Company details

  1. Flight School
  2. Hobby Store

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

482 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(482)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Had an excellent 3 day course with Odysseus and Brad, Ody went above and beyond to make my experience less stressful. Always on hand for all questions with great knowledge and answers.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, accommodating with timescales to fit own goals and timelines, over the phone technical support are very supportive and friendly, highly recommended!!

Great online training resources too!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

GVC Certificate

GVC Certificate

I worked with Jack Sharp for 3 days between the 12th - 14th May 2025. Prior to this, Jack kept in regular contact as I completed the theoretical learning. He was an excellent trainer and got me through the GVC assessment. Jack was patient and informative as we explored and targeted the weak spots - nothing was too much trouble to re-visit until I'd grasped it. I believe I have made huge strides as a direct result of Jack's input. Thank you and highly recommended.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic exeprience!

I had a fantastic exeprience with Kieran from a sales team who went extra miles for sorting out a great deal for my company. His service is a great example of how the business should be done. I regret that I can't give more than 5 stars as his service deserves unlimited amount of stars.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Just completed a 3 day course with…

Just completed a 3 day course with Heliguy and Brad as my instructor. Coming into this as a brand new novice to the drone world and being a man of a certain age, I had my insecurities.
Brad placed me at ease with his calm teaching style, and had me flying with confidence in no time.
Thanks Brad and Heliguy for helping me gain knowledge and understanding of my new found skills in drone flying.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Great GVC course provided by Heliguys'…

Great GVC course provided by Heliguys' Andrew, facilitate by Lois. Online training was well set out and could be completed at your own pace. Ample time with an instructor was provided for theory based questions and review.
The practical training was excellent. Good amounts of flying time but without any pressure. Thorough explanation was provide for all drills and exercises.
A really useful few days providing essential training for all drone pilots.

31 March 2025
Unprompted review
Rated 2 out of 5 stars

Operations Manual Update

I ordered an update of my operations manual. Something I've done before at various other companies. Thought I'd try Heliguy this time around but it was not a quick or straightforward service.
It felt like I was re-writing my ops manual when all I wanted was a quick update.

25 February 2025
Unprompted review
heliguy™  logo

Reply from heliguy™

Hi Navinder, thanks for your feedback. We’ve looked into your case and can see you were using an outdated UAVHub template. Our service provides the most recent CAA-compliant PDRA01 template, ensuring your operations remain future-proof. We understand this differed from your previous documents, but our team explained the changes and reviewed your manual, which was approved on our end.

Regarding the Flight Reference Card (FRC), we no longer support older aircraft like the Inspire 1, as they’re no longer widely maintained. We aim to provide the most relevant and up-to-date tools, and while our system requires some user input, it’s built around current CAA requirements.

We’re always here to help, and we're glad the conversation ended positively.

— Team Heliguy

Rated 5 out of 5 stars

the GOTO for Drones!

I never write reviews but this company certainly deserves it. top-quality service I received from Richard in my recent transaction but HeliGuy as a whole from previous transactions - faultless from start to finish!

Everything arrived in a timely manner, and I’m genuinely excited to get started with it.

Thanks again for making the whole process so smooth — really appreciate it.

4 April 2025
Rated 5 out of 5 stars

Excellence provided from start to finish

Recently successfully completed my drone training with Heliguy. The theory aspect of the training is challenging at times, however with a polished online modular structure, dedicated support team of experts on hand, this assures clear delivery of course whenever called upon. This is both invaluable and reassuring credit to the training provided
The practical assessment is delivered again in a professional and supportive way. Thanks to Jack for making what is inherently a stressful test situation less so. With positive and fair assessment of any areas that can be worked on upon completion of the flight.
Thoroughly recommend Heliguy as the way in to certified drone flight safety.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Perfect drone training

I was given the exact drone training relevant for my work by Brad, who is credit to Heliguy brand. The environment where the training was carried out was perfect. I will be recommending to colleagues.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding support from start to finish!

Heliguy were absolutely brilliant from start to finish.

I ordered the A2cofc and GVC combined course and every step of the way they were incredibly supportive. The online service allowed me to learn in my own time instead of taking time off work and the free resits made my exams as well as my learning comfortable and stress free. Luckily I passed both first time but that safety net was great.

The online videos are clear and concise and if there was anything I didn't understand, they were fast to respond and informative on the live chat or just a phone call away. The staff were very friendly and helpful whenever you needed them. I often thought I was bothering them too much but they always reassured me that they were more than happy to help.

I was nervous ahead of my practical GVC exam, but Lois was brilliant. She reassured me and made the experience enjoyable and a lot less stressful that I expected while maintaining the standards of the exam.

The only small negative of the course was that I had to complete 2 hours of flying before my exam, and while it was very helpful for me to practice manoeuvres and emergency procedures, it was a bit of a pain finding places to legally fly away from the general public during dry days. This is something I knew going in so I can't really complain about it and it's certainly not a reason to not take this course.

All in all, I can't thank the team at Heliguy enough and when you factor it the cost of the course compared to it's competitors, it's a no brainer.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

The Ideal Drone Course

Just completed my GVC and I have to say this was one of the best structured courses I have seen. Great LMS and great communication with the support where it is needed and regular updates. Everyone on the team are very friendly and I found the process very smooth. Well worth it!

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Heliguy Drone Training

I recently completed my GVC drone course with Heliguy and would highly recommend this course. Although it was challenging at times, the training staff were helpful with their guidance and were always on hand to answer any queries. Brad was very calming and assuring on the day of the practical assessment which helped with any nerves. Overall, I think this course is excellent in preparing for ‘real life’ drone flying and would like to thank the full team for their help.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

A massive thank you to all the team at…

A massive thank you to all the team at Heliguy.

Even prior to the course commencing, all communication and joining instruction was professional and extremely helpful.
Our instructors, Odysseus and Tom, were both fantastic, with knowledge and experience that is second to none. They both took the time to explain every aspect of the course and answered all of my (many) questions.
I look forward to working with Heliguy again in the future.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Drone Hire Service

Excellent Drone Hire Service

I recently hired drone equipment from Heliguy, and the experience was fantastic from start to finish. Their team was incredibly knowledgeable and helpful, providing expert advice to ensure I got the right gear for my needs. They took the time to answer my questions and made the whole process smooth and stress-free.

One of the standout aspects was their efficient next-day delivery. The drone arrived on time, well-packaged, and in excellent condition. Everything was included to get me up and running straight away. What really impressed me was the attention to detail – Heliguy provided all the necessary return packaging, making it incredibly easy to send the drone back once I was finished.

The overall hiring process was seamless, with clear instructions and no hidden surprises. Their customer service team was also on hand for any queries, which added an extra layer of confidence in using their service.

Whether you're a professional drone operator or just need equipment for a specific project, I would highly recommend Heliguy. Their expertise, reliability, and customer-focused approach make them a top choice for drone hire in the UK. I’ll definitely be using them again in the future.

10 December 2024
Unprompted review

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