heliguy™  Reviews 473

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and engaging teaching styles, making the learning process enjoyable and effective. Many people highlight the exceptional service, noting that the team goes above and beyond, providing excellent support and advice throughout their courses and interactions. The user experience is frequently described as positive, with courses being well-structured, easy to follow, and comprehensive, leading to increased confidence and successful outcomes for participants. However, some people were dissatisfied with the repair service, mentioning that their drone controller had to be sent to another company for resolution, leading to disappointment.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the online training platform is... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the efficiency and speed of the... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team's helpfulness and... See more

Product

Reviewers highlight positive aspects of product, with many praising the high quality and maintenance of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

A great course, presented very well by Tom. The whole day was informative with plenty of great discussions and knowledge sharing across different sectors. Heliguy again demonstrated how they go a... See more

Rated 5 out of 5 stars

I don’t often write reviews, as I sometimes feel they don’t fully reflect the hard work people do behind the scenes. However, I have to make an exception for Louise in the retail department. She’s tr... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more


Company details

  1. Flight School
  2. Hobby Store

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

473 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Nice one

I recently completed the A2 CofC Drone Training Course. Heliguy's website is user-friendly, and the A2 course was easy to follow yet thorough. It covers all relevant aspects in depth, and the updated handbook reflects a commendable level of diligence and awareness of industry changes.

I completed my A2 Certificate of Competency Flight Declaration, which was validated in April 2025. At that point, I was advised to contact the training team to book my Theoretical Assessment when ready, with a reminder that it must be completed within 12 months of validation.

Due to work and other commitments, time passed quickly and I only remembered to book my exam in March 2026, just before the deadline. One small suggestion for improvement would be the addition of a courtesy reminder, perhaps at the six-month mark or three months before expiry. This would be a thoughtful touch that demonstrates ongoing customer care and engagement.

That said, the support I received throughout was excellent, and I would happily recommend Heliguy.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

If you want expert training, look no further.

Course was easy to follow and very thorough. I feel like I have an excellent understanding now and so much more competent - in fact, if someone has Heliguy training course on their CV, then I know they are going to be proficient. The best part of the training was the practical training with Lois. An outstanding instructor who is personable and informative. I couldn't recommend her enough.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic, friendly & professional Heliguy Team!

I have recently completed my GVC course with Heliguy & from the theoretical to the practical exam, the Heliguy team were friendly, helpful & professional. In particular, a thank you to Lois (my practical examiner). Lois' friendly, approachable & patient demeanor meant I was able to conduct my test in a calm, professional environment. Lois is also very knowledgeable in her field & I would recommend her to anyone interested in UAV training. The Heliguy Team were fantastic.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I have been completing training with heliguy (Ryan)

I have been completing training with heliguy as part of my qualification within my employment for Emergancy services. Whilst you’re getting used to terminology/ understanding UA / airspace, things can be confusing. However if Iv ever gone beyond needing help from my force, Iv contacted heliguy and been met with friendly, approachable and understanding responses, which have all been nothing but helpful.

I have then completed my GVC exam, which was a distance away from where I am based. The exam was in London which is a three hour trip, and I can imagine 5-6 hours for the examiner from heliguy, which shows dedication. Unfortunately on the day, the examiners car broke down, which we wernt aware of, as he still walked a whole four miles to and from his accommodation, with all his equipment, to ensure he was still with us, and early!

The trainers show real commitment, friendliness and professionalism to the company, aswell as making you feel as ease.

Everything was explained clearly and the examiner was a wealth of knowledge, who was charismatic making you feel at ease but still very professional! Ryan was the examiner and he genuinely is an asset to the company!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

So supportive

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time and passed first time at the other end feeling a lot more confident and knowledgeable. The team at Heliguy were also so supportive and available whenever I needed them, as well as being so understanding whenever I needed a guiding hand. Would certainly recommend.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a brilliant experience using…

I had a brilliant experience using heliguy. Kieran and the team kept me updated regularly about the progress of repairs and updates. It made me feel at ease about the process, with a quick turnaround time. It was a quick, simple and easy service. I’ll definitely be using heliguy again!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Drone Replacement

I lost my drone on Tuesday, put my claim in on Wednesday, brand new drone arrived Friday morning. Superb service and communication. Top guys!!!!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service and communications

I sent my Inspire 3 in for a service and following an initial diagnosis the craft was sent on to DJI for further inspection. A replacement craft was subsequently sent out free of charge.
The service team did a brilliant job of keeping me informed through the process and arranged everything promptly and with care. Many thanks again!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Heliguy = brilliant!

The team at heliguy were incredibly helpful and really quick to respond to messages. Clearly outlined the issue we had with the drone, and arranged for it to be returned to DJI. Can't recommed them highly enough!

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience - catered to very tight project timeline

Our experience with Heliguy has been fantastic start to finish. As long as you put in the effort and passed, they were able to cater and support our incredibly tight deadlines required for our certifications. Start to finish I completed the course in just 1 very intense week (alongside other work), in which their flexibility in providing examination timeslots was key to keep our tight project timeline on track.

I need to commend Heliguys for their very high levels of professionalism and dedication to maintaining the highest standards. While this made it a week of very hard work, this is the level of training you would want anyone you hire or contract with certification to have. You should have no doubt when hiring someone with Heliguy’s certifications that the company has done everything possible to prepare this individual under the highest standards.

Lastly, our equipment purchasing experience as well has been spectacular in the past, present, and looking forward to the future.

Note, allow yourself and Heliguy more time than one week! This will make it a more enjoyable experience for everyone.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great preferred supplier for DJI drone

We have been working with Heliguy to supply us with reasonably priced DJI drones for scientific research for a few years now and they have always gone above and beyond to support us and troubleshooting any issue that may arise from the unit purchased with them. We would happily suggest them to colleagues!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

GVC and A2CoC renewal

I used Heliguy to renew my GVC and A2CoC drone qualifications. The course was very thorough and the training resources provided were excellent. The exam process was very easy. I can't recommend Heliguy enough for renewing your qualifications.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

A2 CofC Training (remote)

Distance Training with Heliguy has been a fantastic experience. The course is easy to follow, with excellent course notes and the end of chapter quiz’s really reinforce the key points you’ve just learned. I wouldn’t hesitate to recommend any Heliguy training course.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Recently attended the basic drone…

Recently attended the basic drone maintenance & CPD course (2 days) with instructors Andrew & Ody.
Course was great and certainly picked up on the fact that these guys enjoy their job!. I gained a better understanding on drone maintenance, calibration of the sensors & safer operational techniques that will be implemented on my UAV operations moving forth. .

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Training day and practical flight with Lois Smith

I completed a training day with Lois Smith. Lois was an amazing teacher and I thoroughly enjoyed the day, she helped me gain my confidence flying and I went on to pass my test the next day. Seeing as I had never flown a drone before the session she made the teaching experience enjoyable and I was able to ask any questions knowing she would be able to answer them. Heliguy are lucky to have her on the training team and she is an absolute asset. Great to see women in the drone industry!

16 December 2025
Unprompted review

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