HEKTICKET.de - Online Ticket Shop Reviews 

I did a little research regarding Hekticket. They seemed to be alright until late 2019, then posting on social media stopped. The owner Andreas Richter founded a new business “Articket" in Summer 2019. I couldnt find any information regarding bankrupcy of Artour and/ or Hekticket.

Andreas Richter started being the spokesperson of Berlin Alexander Platz official source.

I don't think he's a con but maybe he's just a very good con artist and even fools the City of Berlin.

They've never refunded me for cancelled Faith No More concert.

Bought tickets, concert was re-scheduled. Their contact number don't work. They don't answer emails. Definetely won't recommend, since if losing my money!!

Scam firm dont trust. I payed tickets to a show got a confirmation, booked flights and hotels, waited three weeks and asked where my tickets are they say they dont have any tickets and the show I was going was sold out 4 days before I get information about tickets.. so I booked everything for nothing becouse of this site. They didnt get me new tickets even I called that they should do this. When I called there three times one guy at the phone said everytime "I go find a person who speaks english" then hang ups, on the 4th time he speaks english just fine (one guy on phone was nice). This is not how to run your business pls dont support this type of firm. I got money back from the ticket but the 500-600 hundread I spent for flights and hotel went for nothing.

Six days after placing the order on their website, I received an email saying my money was now (nearly a week later) taken into their account, but no tickets are available. What? After nearly a week, they took my money when they knew they didn't have tickets to fulfill the order?

They asked if we would like to take tickets to another concert in another city!? What!?

Well...I ask you Hekticket: Would you like to pay the travel, hotel, food and other costs to get there? How about reimbursement for the day off work to travel there, and the following day to travel back? Cause if you're offering that, then props for being creative; I mean you still took (and held for nearly two months) my money for an order you couldn't fulfill, but, wow, you really want get rid of your other tickets badly.

So no, since you asked, what I would like is a ticket company that only sells tickets they have (or at minimum REPLIES to requests for a refund without having to spend two months working with my bank). You have an item to sell, I buy it. Not you take payment for tickets you can't provide, book the money nearly a week later and then try to pawn off your unsold tickets to another event!

Conveniently, you could go to the Hekticket website eight days after they said they didn't have the tickets, and they'd STILL take your credit card payment for these unavailable tickets. Very questionable to continue to take payments for what you don't have to sell, particularly when there was ZERO replies (no contact at all) to my request for a refund.

It took two months, of trying to get even a reply from Hekticket, It took a lot of correspondence and filling out forms with my bank, and then finally, magically, Hekticket sent a refund a few days after the credit card company got involved.

If you don't mind the time, money and stress to get your money back if they don't have the tickets they take your money for, then by all means Hekticket is your ticket service!

Bought tickets to the Beirut concert, credit card was charged, website shows my tickets but the e-maill with confirmation never arrived. I’m in talks with the company since 10th of June via e-mail and they don’t seem to be interested in solving the problem.

If everythings gods smooth, you are fine.

If anything goes wrong, just give up. Hekticket.de has No customer service. If you email them, maybe they will reply, and if they do, it is a Quick "we are working on it" mail. They are not.

You can try calling them, and if you get through, you will unfortunatly, allways, get the respons. "i am not the one working on this case, and the one who is, is not avalible. But i Will pass on the message"

My advice is:
If you Like to gamble with your money, go ahead and use Hekticket.de. Otherwise, stay far away.

I made a mistake when I bought 2 tickets for coldplay in Berlin . Immediatly, I'll send them a mail for cancel my ordrer. I had no response. I'll send them several others message and nobody answer me ! I'm very angy !
Yesterday, the society answered me and said they will cancel my ordrer and refund my money to my creditcard (included fees). I'm waiting for that.
They are very professional and serious.

The 20'th June I ordered two tickets for Marilyn Manson in Berlin.
Order is confirmed and the amount is debited from my creditcard.
After two months I still havent received any tickets with the mail, and I write the customer support. No answer.
The 08'th of September I receive notice that the venue is sold-out and there are no more tickets and my money will be transferred back to my creditcard.

TWO MONTHS !!!

We bought the tickets a couple of hours later than our friends who got their tickets.

This is the worst ever ...

Excelent service

Failed concert ticket purchase-screen went blank on online purchase but 68 euros taken from my credit card. Perhaps worse than this is the disgraceful customer service-putting the phone down on me as soon as I get through(after dozens of attempts) to their customer service helpline, ZERO replies to emails to customer service and removing my comments on this issue from their facebook page rather than replying.
Quick reply from Hekticket after posting on trust pilot.State today that refund was given 11days ago-got confirmation of refund after 1 month

We book our festival tickets here for years, because it is the cheapest supplier. Also two weeks ago; again for "Greenville". Ordered, paid. Delivery after 4 days! So far, there were always original tickets and we like the fact, that the shop does not charge additional fees.! That's cool!

We ordered 2 tickets ( on 26th of March ) and paid Auslandsversand. After 4 weeks we decided to contact customer care (Czech Republic is not so far away Germany, so 4 weeks should be enough) and ask them by e-mail about our tickets. Surprisingly, no answer. We sent our E-mail again and no answer again! So we phoned and someone told us that our tickets were send on 11th of April to the Address which was in order ( Correct address!) and that we have to wait. Than we got e-mail answer, that our tickets were send on 26th of March!!!
In this moment I started to be a little angry :)

So I wrote to the customer service, that we don´t care when were our tickets send but that we want to have them! (we have to book hotel in Belrin to arrange holiday and so on!!) and NO ANSWER again!!!!

So I phoned them today and it was really to much for me. Some young Lady told me that we have to wait and that maybe our tickets will come back to Germany and than we can pick it up in Berlin!!!! and if they won´t come back we have to buy new tickets!! plus some smart advices about complaining at our local post or "bigger" post in Czech Republic!