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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, most reviewers were let down by their experience overall. Customers frequently mention that the tinned soups and cooking sauces now feature a very watery consistency instead of traditional thickness. Many people feel that the recipes have definitely changed for the worse, resulting in extremely bland dishes that completely lack any proper flavor. Some reviewers were not happy with the unusually high prices, noting that local supermarket alternatives taste much better and offer superior value. Buyers also expressed deep frustration regarding missing key components like small pieces of meat or fresh vegetables, alongside unexpected and unwelcome recipe modifications.

What people talk about most

Product

Customers consistently note negative experiences with product quality, expressing disappointment over... See more

Quality

People report negative experiences with quality, expressing strong disappointment over recipe changes and... See more

Price

Clients share negative opinions on price, consistently describing products as extremely overpriced and... See more

Value for money

Reviewers consistently highlight negative aspects of value for money, expressing deep frustration with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Their soup cans are designed incorrectly. They can no longer be safely stacked on top of each other raising the real risk that a heavy can could fall onto a small child from a significant height. Also... See more

Rated 1 out of 5 stars

Opened brocoli and stilton yesterday went down the sinkvtoday curried butternut squash is going the same way No taste yesterday just weirdness and today the currys there in a water tasting backgrou... See more

Rated 1 out of 5 stars

Why have you started putting rapeseed oils in your soups! I haven't bought any since this change + I know I'm not the only one, you may aswell start putting engine oil in your products ,as it is just... See more

Rated 1 out of 5 stars

Too much sugar and so overrated better off going to Lidl or Aldi even Sainsbury’s own are half the price and taste better Expensive because of the amount of advertising this company uses Honestly... See more


1.3

Bad

TrustScore 1.5 out of 5

361 reviews

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1.3

All reviews

(361)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

brocoli and stilton and curried buttrrnut stay away

Opened brocoli and stilton yesterday went down the sinkvtoday curried butternut squash is going the same way

No taste yesterday just weirdness and today the currys there in a water tasting background. Probably changed it from just butternut squash cos theres wasnt any taste. They arent cheap either

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Big Soup Beef & Veg

Your Big Soup's used to be very tasty.
I'm assuming you're not earning enough profit from people, as prices are ridiculously high, while the recipe has literally been watered down so that you can't really taste the beef.
If anything, its like cream of tomato soup with veg in.
A con.

15 November 2025
Unprompted review
Rated 1 out of 5 stars

Just like to say after being a loyal…

Just like to say after being a loyal soup and cuppa soup customer for many years till now. What have you done your serving double price products which are like water and no flavour . Lidl equivalent blows you out the water at half price and quality taste . Maybe it’s about time you called it a day is if this is a s good as it’s going to get won’t recommend and definitely not buy no more.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Watery Big Soup

Used to love Heinz Big Soup but had been noticing recently its definitely not the same consistency. It used to be quite thick however its just a watery mess now. I am definitely never using Heinz soups anymore. Price as gone up while quality has gone down, make it make sense.

6 November 2025
Unprompted review
Rated 3 out of 5 stars

Tins do not stack on each other :(

Tins do not stack on each other. I love your low sugar, low salt Heinz Baked Beans. I just want you to make the tins so they will stack in my cupboard. I have lots of tins that stack but Heinz tins do NOT fit into each other. Please can you sort this out.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Chicken water

Chicken water. Or the tin says chicken soup. This is disgusting no taste and just watery. What a waste of money binned 5 tins

26 October 2025
Unprompted review
Rated 1 out of 5 stars

Why have you started putting rapeseed…

Why have you started putting rapeseed oils in your soups! I haven't bought any since this change + I know I'm not the only one, you may aswell start putting engine oil in your products ,as it is just as harmful, you should be ashamed, don't come at me with pricing, you should be using cream sourced from farmers + supporting them instead of poisoning the nation with that filth! I do hope you return to the old recipe + regain many customers.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Poor service and damaged products.

Ordered some tins online some of which arrived damaged. They were wrapped in brown paper loose in a box rather than with cardboard dividers or bubble wrap. Trying to speak to someone about it meant three phone calls to their customer service which actually didn't deal with online orders and there was no number for the online order team to call. They emailed the team and I then had to wait for someone to ring me back. That didn't happen although when I rang them again a second time someone told me that it said on their system that someone HAD contacted me. Must have been via telepathy. Anyway someone did finally ring me back and refund the tins that were damaged. No really sorry. No offer of a discount or any offer to lessen the wasted time and effort on my part. In fact they sounded like they couldn't have cared less about my feedback. Needless to say in this day and age of service and choice I will choose not to order from them again and let that be a lesson about their service and how they should deal with customers who have been loyal to their brand for 55 years.

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Water …

I purchased some of Heinz carrot and coriander soup. When I was stirring the soup , it seemed to be a bit watery. And never give it a thought until I started eating the soup and it didn’t get any better. I tipped the soup down the sink. I’ve never tasted soup in fact the soup had no taste at all and I really didn’t think there was any carrots in there as well or coriander very disappointed with this soap I don’t think will be purchasing any of Hans’s products ever again

15 October 2025
Unprompted review
Rated 1 out of 5 stars

What has happened to Heinz soups

What has happened to Heinz soups. Had two cans recently, I thought the first was a one off it was little better than water. Second can different flavour this time was the same. Such a shame!!!

13 October 2025
Unprompted review
Rated 1 out of 5 stars

I used to love Heinz big soup so…

I used to love Heinz big soup so decided today to stock up on a few in preparation of the colder weather, however when I open my tin of chicken and vegetable soup to my disappointment it tasted like dish water, what has happened?

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Heinz new chicken & vegetable soup pot

Heinz new chicken & vegetable soup pot, sludgy grey/green liquid appeared to have all the right bits present but little chicken. Horrible burnt flavour not to be repeated nor its other creations in pots. Have bought a soup maker so only me to blame in future

28 September 2025
Unprompted review
Rated 1 out of 5 stars

OMG Heinz Soups

OMG!
What has happened to Heinz tinned soups???
Utterly disappointing!
Sooooo expensive, zero taste.
Each one that I have recently paid nearly £2 per tin, has a vile 🤢 GLOUPY consistency, so synthetic taste.
Tinned soups have always been a ‘Go-To’ store cupboard favourite….. I will never ever buy Heinz again, neither will my family or friends. Heinz, this is a knock on effect ….🤮🤢

24 September 2025
Unprompted review
Rated 1 out of 5 stars

Worst soup EVER

I have a medical condition, which means I can't eat too many "solid's". I rely on branded tinned soup to give me as much nutrition as possible.
I stopped eating heinz cream of chicken soup about 5 years ago.
I thought they may have improged the recipe by now, so tried it again. My God, it was disgusting! The consistency of tap water, with a hint of flavouring. It had so little chicken in it, I almost think Heinz are breaking the law, by describing it as 'cream of chicken soup'. I've had better, much better soup in hospitals. The current Heinz is not even good enough to contend as a 'budget range' soup. Do yourself a huge favour. DO NOT pay, the ludicrous prices Heinz charge for this 'dish water'. Go to Aldi or Lidl and try their chicken soup. A fraction of the price of Heinz, and much much much better taste and quality. I actually think my dog wouldn't go near this Heinz rubbish!!!

19 September 2025
Unprompted review
Rated 1 out of 5 stars

(Non) Creamy (Non)chicken Soup

Baught a 4 pack of creamy chicken soup,it tasted like dish water,no consistency,no flavour,only had a couple of spoonfuls,that was enough for me,total waste of my money also where was the chicken!won't be buying anything else from Heinz,too expensive and tastes like crap bye bye 😠

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Baked beans…

Baked beans…
Too much liquid.
Not enough beans.
Mediocre flavour.
Massively overpriced product.
A complete waste of money.
Use any alternative's..and they’ll be better.

13 September 2025
Unprompted review

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