ABSOLUTELY NO COMMUNICATION Took from initial inquiry to leaving this Useless Company over 2weeks DO NOT EVEN START INQUIRING BIGGEST WASTE OF TIME
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I paid a loan off and its still showing as an overpayment a month later Ive called half a dozen times and they've said there's been an internal error. But it still hasn't been sorted. I would stro... See more
Required a loan urgently when our charter boat motor needed to be replaced. Application was straight forward and service was excellent. Monies approved and in our account within a few days. Also ha... See more
Company replied
The rudest, unhelpful, arrogant customer service I have ever dealt with. I will never deal with them again, ‘holier than thou’ apparently. Terrible rude people who clearly must hate their job. I... See more
Company details
About Heartland Bank Limited
Information provided by various external sources
Heartland Bank is here to help. We offer Business Loans, Car Finance, Reverse Mortgages, Savings & Investment options and Livestock Finance.
Contact info
35 Teed Street, Newmarket, 1023, Auckland, New Zealand
- 0800 85 20 20
- CustomerService@heartland.co.nz
- www.heartland.co.nz
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I found Heartland Bank the most…
I found Heartland Bank the most accommodating to deal with in all areas from initial contact and response to finalization of the loan.
Its only unfortunate that I cannot shift all of my bank accounts across to them for day to day running of my business and personal affairs.
Highly Recommended.
Clifton Van Meer
Armour Financial Services Ltd
Registered Financial Adviser
027 7744355

Reply from Heartland Bank Limited
Good to deal with..no issues...suited…
Good to deal with..no issues...suited our small business needs....we will use them again.

Reply from Heartland Bank Limited
Why cant the mainstream banks be like Heartland bank
From the first time I contacted them, everything went smoothly, the revolving line of credit I asked for is what I received. All in all it was a pleasant experience and very easy to do business with

Reply from Heartland Bank Limited
Friendly and helpful service to apply…
Friendly and helpful service to apply and get finance.
Great turn-around times with attention to my application.
Unfortunately the process and feedback received during the Covid-19 crisis was lacking. Ultimately my payment holiday was approved, however it took numerous contacts initiated by me and the promise or confirmation letters, etc was never received.

Reply from Heartland Bank Limited
Good
Good , got my loan approval in 24 hours. Always email back me same day for queries.

Reply from Heartland Bank Limited
From my first conversation with the…
From my first conversation with the loan arranger nothing was too difficult, the entire process was a pleasure.
Thank you.

Reply from Heartland Bank Limited
Very helpful and easy to deal with
Very helpful and easy to deal with , great communication, no hassles.
Thank you.

Reply from Heartland Bank Limited

Reply from Heartland Bank Limited
I have been very impressed by Heartland…
I have been very impressed by Heartland Bank because they have been extremely helpful and willing to provide financial assistance for our business with a proactive approach when other major banks have not

Reply from Heartland Bank Limited
Everything was really quickly processed…
Everything was really quickly processed and nothing was a problem

Reply from Heartland Bank Limited
Great Customer Service
All the staff that I havnt been in contact with have been extremely helpful with any queries/applications I have made. They respond quick and always follow up phone calls when they say they will. I am very impressed with heartland customer service and would highly recommend them to anyone. Recieving a phone call after covid struck to see if they could help out in any way was also very nice to receive.

Reply from Heartland Bank Limited
Extremely user friendly systems and…
Extremely user friendly systems and processes in place. Hassle free application process and quick turn around times.

Reply from Heartland Bank Limited
Interest rate was increased after the…
Interest rate was increased after the first year when other interest rates were dropping at major banks, felt this was not called for.

Reply from Heartland Bank Limited
Love Heartland
I approached Heartland in response to their TV Advert which I found a little unbelievable, “approval in 30 minutes “ type of ad.
That didn’t work in my case and it took a few days which I found remarkable.
When the banker / appraiser rang me it was obvious he had a good grasp of small business and cash flow issues we face.
He split my loan in half with one half being a revolving credit which is fantastic and it has solved my seasonal cash flow issues totally.
I am on the West Coast if the South Island and we have our own Development Trust, I did st one point have a business loan there however their draconian terms and conditions nearly crippled my business, Heartland is a totally different ball game and I have no hesitation recommending them.

Reply from Heartland Bank Limited
Heartland are easy to deal with and I…
Heartland are easy to deal with and I think their rates are very competitive

Reply from Heartland Bank Limited
Super Impressed when Covid 19 shutdown…
Super Impressed when Covid 19 shutdown was announced I got a call from Heartland to offer what they could do to help. I wish they had day to day banking facilities I would love for them to be our regular bank. They are so approachable and willing to help.

Reply from Heartland Bank Limited

Reply from Heartland Bank Limited
Sympathetic to the challenges
Sympathetic to the challenges small business face especially in these unprecedented times.

Reply from Heartland Bank Limited
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