Heartland Bank Limited Reviews 

107
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

ABSOLUTELY NO COMMUNICATION Took from initial inquiry to leaving this Useless Company over 2weeks DO NOT EVEN START INQUIRING BIGGEST WASTE OF TIME

Rated 1 out of 5 stars

I paid a loan off and its still showing as an overpayment a month later Ive called half a dozen times and they've said there's been an internal error. But it still hasn't been sorted. I would stro... See more

Rated 5 out of 5 stars

Required a loan urgently when our charter boat motor needed to be replaced. Application was straight forward and service was excellent. Monies approved and in our account within a few days. Also ha... See more

Company replied

Rated 1 out of 5 stars

The rudest, unhelpful, arrogant customer service I have ever dealt with. I will never deal with them again, ‘holier than thou’ apparently. Terrible rude people who clearly must hate their job. I... See more

Company details

  1. Bank

About Heartland Bank Limited

Information provided by various external sources

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Heartland Bank is here to help. We offer Business Loans, Car Finance, Reverse Mortgages, Savings & Investment options and Livestock Finance.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

107 reviews

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1.6

All reviews

(107)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

I found Heartland Bank the most…

I found Heartland Bank the most accommodating to deal with in all areas from initial contact and response to finalization of the loan.
Its only unfortunate that I cannot shift all of my bank accounts across to them for day to day running of my business and personal affairs.

Highly Recommended.

Clifton Van Meer
Armour Financial Services Ltd
Registered Financial Adviser
027 7744355

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi Clifton, Thank you for your review, I will be sure to pass on your feedback regarding day to day banking to the team. Thanks, Adam

Rated 5 out of 5 stars

Good to deal with..no issues...suited…

Good to deal with..no issues...suited our small business needs....we will use them again.

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi Shaun, Thank you for taking the time to provide some feedback, we pride ourselves on helping small businesses in NZ succeed. Thanks, Adam

Rated 5 out of 5 stars

Very easy to deal with

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi Yvonne, Thank you for taking the time to provide feedback on your experience with Heartland, we really appreciate it. Thanks, Adam

Rated 5 out of 5 stars

Why cant the mainstream banks be like Heartland bank

From the first time I contacted them, everything went smoothly, the revolving line of credit I asked for is what I received. All in all it was a pleasant experience and very easy to do business with

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi Andy, Thank you for your feedback, glad that we could be of assistance. Thanks, Adam

Rated 4 out of 5 stars

Friendly and helpful service to apply…

Friendly and helpful service to apply and get finance.
Great turn-around times with attention to my application.
Unfortunately the process and feedback received during the Covid-19 crisis was lacking. Ultimately my payment holiday was approved, however it took numerous contacts initiated by me and the promise or confirmation letters, etc was never received.

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Thanks for your feedback Kristie, I will be sure to pass that on to our team. Thanks Adam

Rated 5 out of 5 stars

Good

Good , got my loan approval in 24 hours. Always email back me same day for queries.

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi Kuljit, Thank you for your feedback, we focus on speed and simplicity in everything we do so we can get to “yes” faster. Thanks, Adam

Rated 5 out of 5 stars

From my first conversation with the…

From my first conversation with the loan arranger nothing was too difficult, the entire process was a pleasure.

Thank you.

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi Christopher, Thank you for your review, we appreciate you taking the time to share your experience. Thanks, Adam

Rated 5 out of 5 stars

Very helpful and easy to deal with

Very helpful and easy to deal with , great communication, no hassles.
Thank you.

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi Richard, Thank you for your feedback, we are committed to finding a way to make it easier for you. Thanks, Adam

Rated 5 out of 5 stars

Best business banking

Awesome service and fast processing

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi Raji, Thank you for taking the time to provide feedback on your experience with Heartland, we really appreciate it. Thanks, Adam

Rated 5 out of 5 stars

I have been very impressed by Heartland…

I have been very impressed by Heartland Bank because they have been extremely helpful and willing to provide financial assistance for our business with a proactive approach when other major banks have not

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi Andrew, Thanks for taking the time to provide some feedback, we love supporting small businesses. Thanks, Adam

Rated 5 out of 5 stars

Everything was really quickly processed…

Everything was really quickly processed and nothing was a problem

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi David, Thank you for your feedback, we focus on speed and simplicity in everything we do so we can get to “yes” faster. Thanks, Adam

Rated 5 out of 5 stars

Great Customer Service

All the staff that I havnt been in contact with have been extremely helpful with any queries/applications I have made. They respond quick and always follow up phone calls when they say they will. I am very impressed with heartland customer service and would highly recommend them to anyone. Recieving a phone call after covid struck to see if they could help out in any way was also very nice to receive.

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi M.Munford, Thank you for your feedback, we are committed to finding a way to make it easier for you. Thanks, Adam

Rated 5 out of 5 stars

Extremely user friendly systems and…

Extremely user friendly systems and processes in place. Hassle free application process and quick turn around times.

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi Manoj, Thank you for your feedback, we focus on speed and simplicity in everything we do so we can get to “yes” faster. Thanks, Adam

Rated 3 out of 5 stars

Interest rate was increased after the…

Interest rate was increased after the first year when other interest rates were dropping at major banks, felt this was not called for.

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi Joanne, Thank you for your feedback, I have passed that on to the team. Thanks, Adam

Rated 5 out of 5 stars

Love Heartland

I approached Heartland in response to their TV Advert which I found a little unbelievable, “approval in 30 minutes “ type of ad.
That didn’t work in my case and it took a few days which I found remarkable.
When the banker / appraiser rang me it was obvious he had a good grasp of small business and cash flow issues we face.
He split my loan in half with one half being a revolving credit which is fantastic and it has solved my seasonal cash flow issues totally.
I am on the West Coast if the South Island and we have our own Development Trust, I did st one point have a business loan there however their draconian terms and conditions nearly crippled my business, Heartland is a totally different ball game and I have no hesitation recommending them.

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi Jacqueline, Thank you for your feedback, We’re thrilled that we could make your business dreams a reality. Thanks, Adam

Rated 5 out of 5 stars

Super Impressed when Covid 19 shutdown…

Super Impressed when Covid 19 shutdown was announced I got a call from Heartland to offer what they could do to help. I wish they had day to day banking facilities I would love for them to be our regular bank. They are so approachable and willing to help.

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi Kerry, Thank you for taking the time to provide feedback, we will make sure to pass this on to the team. Thanks, Adam

Rated 5 out of 5 stars

Easy to work with

Easy to work with. Have been so helpful.

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi Murray, Thank you for your feedback, we pride ourselves on our fast online channels combined with excellent support. Thanks, Adam

Rated 5 out of 5 stars

Sympathetic to the challenges

Sympathetic to the challenges small business face especially in these unprecedented times.

20 June 2020
Unprompted review
Heartland Bank Limited logo

Reply from Heartland Bank Limited

Hi Paul, Thank you for your positive feedback we understand small business here at Heartland so glad we could be of assistance. Thanks Adam

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