The Co-operative Bank Reviews 42

constantly not being able to purchase goods of the internet using my co op bank debit card. so frustrating, having to call them everytime my card is declined. no one at co op bank can give me any explanation as to why this keeps happening. After my term deposit matures I'm changing banks....they've had a year to sort it out & done nothing. worst bank of the three I've banked with.

It's been made extremely stressful to use your own money, I don't recommend this bank to anyone. I was trying to pay myself and they asked all these questions that make you wild. I was trying to help myself, not get stressed as I have now

Is this the worst bank in the UK for online banking or do you know a bank that is worse is so write a reply thank you

Once again trying to get online and its down for maintenence. All the time its down, whats the point in paying for a savings account when you cant even bloody access it when needed. It is ridiculous! Ive complained numerous times about it and just get "oh sorry" and this place is supposed to look after our money!

I recently dealt with Karen on the 0800 number. I expected my dealings to be difficult as I was trying to sort out an elderly relatives bank account and automatic payments. Karen made the process so easy, was extremely helpful and understood our requirements while still ensuring the privacy of that relative was intact. It was a pleasure to deal with someone so knowledgeable and helpful. If only all call centre dealings were that easy.

Denied opening a bank account for no real reason. I tried to open an account for stock trade funding and was denied siting some sort of risk like I was trading their money. Also took over 24 hours for a response and late call back. Micaela was Ok to deal with but I assume how she fed the information to her superiors probably had more damaging affect than an attempt at real customer service. Less than 1 out of 10

very deceiving do not go to them at all

Extremely poor customer service. I walked into the local branch the other day & stood for 10 minutes while she talked to a customer about a loan. There was another staff member at the bank on a computer who never glanced around. I could tell I was going to stand unacknowledged for a significant amount of time as it was a loan process, ended up walking out. A $200.00 overdraft requires an appointment. And the fee to replace a card is charged automatically whether its fault of your own or not. Can wait to change bank. do not recommend them at all!!

Used the bank for 3 years now and really like the fact that it's under the co-op name. Since banking with them I feel like my money is constantly stretched as far as possible. On top of investments they also helped a bunch with my mortgage and the that I can't thank them enough.

I love using Co-op Bsnk. They keep my accounts safe, the new website is easy to use and I am able to do everything I need to fast and simply.

Hi I would like to say thank you co operative great service to filling out my paypal accont over the phone, I am very lucky I bank with Co Operative Bank, they did an awesome job with the service I need My name is Paulo Ioanetelesoma and shout out to the lady who helped me filled out my paypal account, great job and we need more people with the mind to help their client it was a pleasure meeting her, and I wish all Co Operative Bank a Happy XMas and a very fruitful New Year

thankyou once again

Godbless

Paulo Ioanetelesoma

Took personal loan of 5000 in Feb this yr . After 10 months balance is still 4550, interest rate so high. They don't even offer anything special to nurses

I have a term deposit with this bank for one year and I wished to withdraw 20% of it six months early
Happy to pay the penalty for early withdrawal
They have refused to let me withdraw my own money
Absolutely BS

Great ethical bank. Customer service has long waiting times, but as do all banks. When get through they are helpful, Annila was very courteous and helpful on my recent call.

The worst bank I have ever had to deal with, and I have many different banks. Please save yourself time and headaches and get literally any other bank but this terrible bank that is absolutely useless in everything they do. It's appalling that they are even recognised as a bank; they would be better off as a clown costume shop, and somehow would still suck at that.

This bank claims all profits go back to the people by way of interest. No it doesn't.
My term deposit was suppose to roll over when it matured. Got a letter to say it did. Months later discovered it hadn't
Since closing branches and moving to an office type bank it has gone down hill.
I phoned and was told I should have asked for it to roll over. I did when I first opened the investment 2 years ago. I received a letter saying it had rolled over in April. They put it into a non interest bearing account.
Mistakes happen but at least put it into an interest bearing account. I am gutted this is a lot of money and for a bank not to pay interest isn't right. Use my money and say you are there for the customers. Well I am not a customer any more.

Yesterday hubby went into Napier branch co operative bank to put accounts in joint name. Was told to bring an invoice in with names and address. Wife had to have an account there. Was not told to make an appointment. Went back today wasn't greeted with a welcoming smile and was told we had to make an appointment. There was no one except us in there and bank workers had no one with them. The customer service was non existent and my hubby is trying now to call head office....too long a wait we had to hang up. Unsatisfied 15k each way for us to get there.

they wont tell u anything , where your application suceed or declined
very unproffesional n wierd

This bank doesn't take security seriously at all, I had to really press them to take notice of an account hijack then they tried to gaslight me.
What happened to me could really have only happened internally, I think they knew that, the police officer I dealt with, more or less said the same.
Then they refunded the small amount the thieves were able to extract, and told me they'd cover it "this time".
I can't even close my accounts unless I take time off work as they won't do it over the phone and the only branch is in Riccarton, not open on weekends.
Avoid like the plague.

Simon was helpfully and informative, answered all our questions and queries and was very professional.