Health IQ Reviews 

873
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

I have received phone calls daily from Health IQ. Today at 11am I spoke with a person and told them to stop calling me. Since 11am, I have received six phone calls. Their operators hang up when asked... See more

Rated 5 out of 5 stars

Jasmine at the Harlingen office by the expressway. Did an awesome job welcoming my whole family. She gave us precision on our plans and quality of our phones. I haven't ever had anyone make me feel s... See more

Rated 5 out of 5 stars

Weight loss surgery caused chronic malnourishment nausea and vomiting and caused me to lose all my teeth as I was on disability for degenerative joint disease. Standard dentures were a nogo and clip... See more

Company replied

Rated 5 out of 5 stars

I was lucky and honored to meet with Dana Herring, who helped me understand and choose the right Supplemental plan for my needs. This wad my 1st Enrollment for Medicare - Suppl plan and I needed... See more

Company details

  1. Insurance Agency
  2. Financial Consultant

About Health IQ

Written by the company

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At Health IQ, our mission is to ensure that all seniors are seen and treated as unique individuals by the healthcare system. Health IQ is the only Medicare broker that uses your detailed health record and our AI platform to find a plan truly tailored to your needs.


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4.2

Great

TrustScore 4 out of 5

873 reviews

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4.2

All reviews

(873)

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Rated 1 out of 5 stars

STOP SPAMMING

STOP SPAMMING! I already tried to unsubscribe multiple times but still keep getting emails from healthiq.com and healthiq.co

Please stop spamming!

Edit: It's not just phone calls but Emails as well.

4 February 2022
Unprompted review
Health IQ logo

Reply from Health IQ

Please know that Health IQ takes seriously its obligations under both federal and state law, and has strong internal and third-party policies concerning compliance. In accordance with your request to cease contact, we will need your phone number so that you can be added to Health IQ’s internal Do Not Call list, as we cannot identify you in our system. Please reach out to us at customersupport@healthiq.com and provide your number so we can ensure your number is updated in our systems as a Do Not Call number.

Rated 1 out of 5 stars

Zero Starts

If I could give them zero stars I would. This company is unprofessional and knows nothing about the products customers request. I asked direct questions when attempting to purchase an IUL policy and no-one seemed to be able to respond. They chose a policy for me and were just quick to have me sign rather than explain and provide me with options for parts of my policy that I am actually supposed to chose. I worked with the agent who's name they don't want me to post. He continuously called me throughout the day when I already explained I am at work, was slow to respond to my emails and provided minimal information, or had someone else do it. I was totally confused the whole time as to who even WAS my agent. I just remember getting phone calls and emails to sign my policy daily. Terrible service!

31 January 2022
Unprompted review
Rated 2 out of 5 stars

Only after my $$$.

I used HealthIQ to identify a replacement for a work-sponsored term life policy. Saved money over the work policy, so that goal was met (bar was pretty low as that policy was way overpriced). Had asked about scheduling activation of the new policy to avoid an overlap with my prior one and was told that wouldn’t be a problem. After contacting HealthIQ again, a few months later, once my work policy was set to renew, they gave me a higher premium or the choice to date the policy back to my original inquiry. Meaning I ended up duplicating 4 months of coverage just as I’d been seeking to avoid. As I’d already opted not to renew the work policy, I felt pressed to move forward. Frankly, I don’t know how much more I paid than could have been the case, or if I got a market-competitive price. Could have searched more effectively without HealthIQ and regret I engaged them.

23 December 2021
Unprompted review
Rated 5 out of 5 stars

I was helped very efficiently and with…

I was helped very efficiently and with a lot of knowledge imparted to me by your representative who are very much appreciated due to her personable and very patient attitude throughout our conversation. She completely and comprehensively described everything.

18 December 2021
Unprompted review
Rated 5 out of 5 stars

Valerie was very helpful in my decision…

Valerie was very helpful in my decision to use Gentene Corp as my insurance provider. Its hard to trust someone over the phone telling you about insurances and hoping after you have chosen that it will work for you. Valerie help ease my mind by being extremely knowledgeable about the different products that are included in the package I chose.

8 December 2021
Unprompted review
Rated 5 out of 5 stars

She was very easy to understand

She was very easy to understand. She answered all my questions. Christine Todd signed up my Aunt and completed my registration quickly and thoroughly.

8 December 2021
Unprompted review
Rated 5 out of 5 stars

Repeat Customer has another Positive Experience

I'm a "repeat" customer of HealthIQ. For the past 3 years, I have turned to HIQ for guidance regarding plans and rates. This year Pedro Peter Goderich did another splendid job serving my needs. He was knowledgeable, helpful, thorough, and patient. The only complaint I have has to do with the administrator who read for 20 minutes the legal mumbo-jumbo. I had extreme difficulty understanding her words because she didn't enunciate clearly plus it was so long and meaningless. She asked me, as she is required to do if I understood and agreed to the blah-blah-blah she was reading. I quickly said yes just to get her to move forward. I was told her part would only take 5 mins. That was not accurate. Other than that I had a great experience with Health IQ

8 December 2021
Unprompted review

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