Health & Safety Training 1st Reviews 

979
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional instructors for being extremely knowledgeable, highly engaging, and exceptionally helpful throughout the entire duration of the various training courses. People also mention that the online learning materials are very easy to follow from home, making it simple to build confidence before finally taking exams. However, some customers also noted unexpected extra costs required for fast certification packages and additional course features after payment. A few reviewers additionally experienced poor communication, unhelpful responses, and frustrating difficulties when trying to secure a timely refund.

What people talk about most

Staff

People report positive experiences with staff, highlighting an atmosphere that is light, friendly, and... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth and hassle-free learning process... See more

Service

Reviewers mention positive feedback about service, expressing thorough satisfaction with their overall... See more

Customer service

Users describe positive interactions with customer service, noting that staff provided excellent guidance... See more

Price

Reviewers highlight ambiguous aspects of price, showing sharp disagreement. While some consumers found the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Mel for 12 hours of online tutor training for green CSCS card. Made it the best experience possible . Good communication from the office , both via email and on the phone for extra support.... See more

Rated 5 out of 5 stars

Mel was great, everything was covered at a pace that everyone could keep up with, plenty of breaks to keep our brains refreshed, can’t go wrong with an hour break

Rated 5 out of 5 stars

mel was really good and informative teacher and as its all online doing it in the comfort of my home was easy to follow and complete the course. pretty straight forward to be honest.

Rated 5 out of 5 stars

The course was relaxed and informative with plent of rest breaks.. I would ask though that you send more than one email reminder.. one preferably a day before the exam and one on the day if possi... See more


Company details

  1. Education Center
  2. Adult Education School
  3. Training Centre

Written by the company

Our online CSCS Green Card, Traffic Marshal, Fire Safety & Asbestos Awareness courses will help you to quickly develop your skills and gain qualifications without attending a classroom. Study at your own pace, in your own home at a time that suits you with the freedom to revisit areas of the course without having to keep the same pace as others. Take your test at home to avoid taking time off work. Whether you are looking to refresh existing skills or gain certification for the 1st time we'd love to help. All our courses are industry approved, employer recognised and will help you develop knowledge you can apply directly at work. Learn about industry best practice, and up to date legislation. We are committed to making learning enjoyable and providing our customers with the best online learning experience possible. Our courses will support you to build your knowledge & confidence in manageable steps with support from our friendly tutors when you need it. If you have had extra time in a test or reader in the pas we're happy to organise this. Whether you're a business or individual our mobile friendly courses will provide you with a cost and time effective way of learning.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

979 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(979)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fire Risk Assessment course

I recently completed the Fire Risk Assessment course with Health and Safety Training First, and I was thoroughly impressed. The course content was clear, comprehensive, and delivered in a way that made even the more complex topics easy to understand. It was evident that a great deal of expertise had gone into developing the material.

The additional links and resources provided throughout the course were excellent, allowing me to explore topics in greater depth and reinforcing my understanding. The website itself was straightforward to navigate, making the whole learning experience smooth and hassle-free.

Overall, this was a well-structured, informative, and engaging course. I would highly recommend Health and Safety Training First to anyone looking for high-quality health and safety training.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. She is helpful and nice
Great course and amazing teacher who simplified everything and made it all easy. Thank you mel

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. See Google reviews littered with bad reviews which remarkably are not here.

Exam system is poor and does not work and when you contact support they are rude and unhelpful. They refused refund so taking them to small claims court.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

I bought a hybrid laptop/tablet with…

I bought a hybrid laptop/tablet with compatible up to date software after paying £199 for sssts course the day before my test I was called by the companies rudest unfriendly officeboy, who said it wasn't suitable according to CITB (i checked that was another untruth). I tried calling them back after checking the system operating software but they wouldn't answer my calls/WhatsApp messages. I was called on morning of my test as link I was sent didn't work by the same rather arrogant person who told me to email office manager as as i couldn't sit the test I wanted a refund because she deals with it. I never got a reply of any kind for 5 days and called again getting the same person who unprofessionally said he read my email which was not addresses to him so he shouldn't have and bluntly said I cant rebook the xourse as the next one was full to which after I checked was untrue there were 3 places left and I'm not entitled to a refund and I replied I'd contact my bank to which he replied good luck trying. I paid for another course with Goldcross and used the hybrid laptop which worked perfectly well and passed. My bank currently investigating this after I sent all emails and call logs to them. Worst company I've ever used and the staff are not in anyway customer friendly.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Ignored by customer service

Ignored by customer service, still waiting for my £175 refund!
Total lack of communication. I requested a cancellation and Lauri confirmed on July 1st that my refund of £175.00 (Order #92239) was passed to the finance department. It has been over 5 working days now. I have sent multiple emails to Lauri and the support team, but everyone is completely ignoring me. Very unprofessional! Return my money immediately.

8 July 2026
Unprompted review
Health & Safety Training 1st logo

Reply from Health & Safety Training 1st

Dear Bohdan,
We're sorry to hear you're disappointed with your experience. Your refund request has been reviewed. As your course had already been completed and the assessment taken, a full refund was not applicable. However, we have offered a partial refund for the unused elements of your purchase including the CITB Test and Card application.
Your refund is being processed, and our team will continue to support you until this matter is resolved.

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