Harvey Donaldson & Gibson Chartered Surveyors Reviews 

154
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and surveyors for being friendly, professional, and helpful throughout their interactions. Many people highlighted the efficient and professional service provided, making the process straightforward and stress-free. Reviewers frequently noted the quick response times and fast delivery of home reports, often within 24 hours of the survey. However, some customers also noted concerns regarding the thoroughness and accuracy of reports, with a few experiencing what they perceived as a lack of knowledge from the surveyor. These concerns included reports containing serious inaccuracies or being based on assumptions, which some reviewers found difficult to get corrected.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, efficient, and... See more

Service

Reviewers highlight positive aspects of service, often praising the efficiency, professionalism, and friendly... See more

Response time

People report positive experiences with response times, highlighting prompt, speedy, and efficient service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Donna Shields, who came to our house to complete the Home Survey on our property. She made the whole experience easy and very straightforward by informing us exactly what it entaile... See more

Rated 5 out of 5 stars

Had a really positive experience with Harvey, Donaldson & Gibson during my remortgage valuation. John, the surveyor, was great—friendly, helpful, and very respectful of my home. He explained everythin... See more

Rated 5 out of 5 stars

India was efficient, polite and friendly. Survey was carrried out with no disruption to ourselves. Loved that we were able to track progress online and that we had access to view at all times.

Rated 5 out of 5 stars

Your speed in getting it booked in, done and written. India who came and completed it was very kind, highly professional and very reassuring. She explained and answered all my queries which I found... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

154 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(154)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Worked with this firm in carrying out a…

Worked with this firm in carrying out a home buyers report, and Andrew came to carryout a valuation. He did a very thorough job in ascertaining with his cladding department as to what the category would be for the main walls, and was diligent in carrying out the appropriate checks in advance and liaising with me through the process.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service provided

Daniel was very professional and thorough with his inspection of the property. He was polite and kept us informed of what he was doing and what he was saying about the property. The report was produced the same day which was very helpful. We were very pleased with the service.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and thorough

Gosia and Hannah arrived in given time slot and were very thorough and professional with minimal intrusion. Report was completed to our satisfaction with expected valuation.

16 July 2025
Rated 5 out of 5 stars

Excellent Service

Daniel carried out a home report survey at my property and from start to finish it was hassle free and so thorough. He was polite, corteous and really took the time to carry out his inspection and then explain to me his findings in great detail. From the start the company have been in regular contact and were a pleasure to deal with.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Came out to do our home report and was…

Came out to do our home report and was that worried about getting sued for over valuing a property that they've actually undervalued ours by a good 5 or 10 thousand . Potentially very costly .Overly cautious. Avoid!

10 July 2025
Unprompted review
Rated 4 out of 5 stars

Home Report

The online questionnaire needs some free text further information boxes. Several questions are not just binary answers but you can only answer yes or no...

4 July 2025
Rated 5 out of 5 stars

HDG and staff

Morning

we have been using your company for many years now. I find it very easy to communicate with your staff. The staff (Francis, Nikki and Keith) are always very easy to talk with and will go out of their way to help you.

our last dealings with HDG see by date

5 June 2025

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