While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

It's fine when it works, but if it decides to randomly mark you as a robot then you are screwed. I've just spent 15 minutes trying to solve their trash captchas until I completely gave up. And their "... See more

Rated 1 out of 5 stars

The worst Captcha system ever created! hCaptcha has blurry, grainy, pixelated, messy pictures that will confuse you to oblivion. Working through an hCaptcha test is frustrating and time consuming.... See more

Rated 1 out of 5 stars

Terrible. Their accessibility option is anything but accessible and makes you run in circles but never actually does what it's supposed to do. Forget trying to solve these things, it's laggy doesn't m... See more

Rated 1 out of 5 stars

hCaptcha is now infesting Epic Games purchases. It is the worst nonsense I've ever saw in my entire life. I've been through a lot of these bs captcha functions in my life, I'm someone who is using t... See more

Company details

  1. Software Company
  2. Computer Security Service
  3. Software Vendor

Information provided by various external sources

Do you use a captcha to keep out bots? hCaptcha is a drop-in replacement for reCAPTCHA that earns website owners money and helps companies get their data labeled.


Contact info

1.2

Bad

TrustScore 1 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible

Terrible. Their accessibility option is anything but accessible and makes you run in circles but never actually does what it's supposed to do. Forget trying to solve these things, it's laggy doesn't make any sense and is generally just frustrating and annoying. I try to not do business with anyone who uses these craptchas

19 February 2024
Unprompted review
Rated 1 out of 5 stars

I'd like to take some time to tell…

I'd like to take some time to tell everyone about this sh!tty captcha.
It's scamming all it's users, training AI for free, as when it says "not correct" it's just to get you to train their AI even more.

Discord uses this and every user has to go through a captcha 5-6 times, which is 5-6x what a normal captcha AI would get trained. This has to be fixed.

12 June 2023
Unprompted review
Rated 1 out of 5 stars

This this the most annoying captcha in the internet

This this the most annoying captcha in the entire internet. It's so hard to solve, the image is too blurry and similar, and you have to submit the 100% accurate answer to pass. I don't even know why some website owner still use this kind of captcha, it's literally can lower their "real human" traffic.

8 April 2023
Unprompted review
Rated 1 out of 5 stars

Worst user experience

If you ever plan to use this captcha system, dont do it!
The Captcha Pictures are Computer generated and look weird and often times dont make sense. This makes the images hard to recognize and if you have everything right, it just tells you "Try again".

Use it on your website only if you want to make the user experience worse!

26 March 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible captchas

Absolutely terrible captchas

I have tried solving 10 captchas and none of them worked for me. The captchas changed images every 2-3 times but even then they are still unsolvable for me. Google captcha still better.

10 March 2023
Unprompted review
Rated 1 out of 5 stars

hCaptcha is preventing me from…

hCaptcha is preventing me from completing my $600 order on eBay. Since yesterday I have tried Firefox, Chrome and Edge, both in private sessions and out. Right now, Edge inPrivate is repeatedly presenting hcaptcha puzzles. After correctly solving them, I get the green tick, a pause for some minutes, then a new puzzle. This is getting very frustrating. hcaptcha is costing me money, as I will have to buy on Walmart.com for much more.

3 March 2023
Unprompted review
Rated 1 out of 5 stars

Just. Terrible. Awful.

Just. Terrible. Awful.

1. $99 per month?? Horribly overpriced.
2. What? You don't let me pass if I done it correctly, but let me pass if I did it wrong? What even is this logic?
3. You are just telling me to do a Captcha Multiple times even though I solved it on Discord? Fix your callback.
4. What? Captcha don't load on click? Speed is horrible.

Just close and shut down your stupid business, you are just a piece of garbage and doing it for stupid money that is SCAMMING.

22 February 2023
Unprompted review
Rated 1 out of 5 stars

Terribly inaccessible Captcha software

HCaptcha relies almost exclusively on visual acuity as a way of determining humanity as opposed to a bot. Which is great for those with 20 20 vision, less so for anyone with less than perfect eyesight. Discord has adopted HCaptcha and as such, locked me and many other visually impaired users out of it. I've also been locked out of protonmail in the past. It does have an accessibility cookie alternative, which doesn't always work, the endpoint it calls just returns a 401 response when you try to get one of those cookies, with no explanation as to why and a plea to contact their support email address. Don't bother doing this though, as their support team don't dame to respond to anyone, which is the reason I'm giving these guys a solid 1. I would have gone 0, but the score doesn't go any lower. Please, website admins, please please please don't use this captcha software.

28 January 2023
Unprompted review
Rated 1 out of 5 stars

Terrible anti-bot software

This is terrible anti-bot software. It's long, tedious, inaccurate, and filters out just as many humans as actual bots. The instructions are ridiculous and far too complicated for what should be a simple task. I usually leave websites upon noticing they use hCaptcha. I've been meaning to write this review for years but am only finally getting around to it.

1 December 2022
Unprompted review
Rated 1 out of 5 stars

A complete nonsense

A complete nonsense! AI generate images that are completely inaccurate and frustrating so spend tons of time to fight with it! Total garbage!

1 December 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look