Without the help of Hays travel, we would had never been able to plan our cruise. So much paperwork and time on checking our needs. Very helpful and patients in going through everything such as time... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Upon entering Hays Travel Agency I was greeted by a lovely young lady called Emma, who dealt with my booking arrangements to Eire in a most helpful efficient manner. Nothing was too much trouble. It... See more
Company replied
I found a cruise on the Internet but wanted the security of Hays Travel to deal with it. I've always gone to Hays Travel for my cruises as they are so supportive and only want the best for their clien... See more
Company replied
we wanted a last minute coach holidayneeded 2 single rooms,very difficult to obtain,howver emma was amazing,founf us a holiday we liked and our seperate accommodation.She went to great lengths to ach... See more
Company replied
Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52a Rectory Road, NG2 6BU, West Bridgford, United Kingdom
- 01158605343
4.9
Excellent
661 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emma was really experienced and found…
Emma was really experienced and found the ideal hotel for us without any fuss.
We have used Hays before and will do so again.
14 March 2026
Reply from Hays Travel - West Bridgford
Hi Mr and Mrs Conduit
It was great seeing you again and thank you for your kind review. I look forward to arranging many more special trips for you - Emma@WestBridgford
Easy process to book a suitable family…
Easy process to book a suitable family holiday. Emma helped us find the right accommodation in an area we hadn't considered before. Really looking forward to our holiday in the Algarve
1 March 2026
Reply from Hays Travel - West Bridgford
Hi Mrs Parsons
Thank you for your kind review. It was great meeting you both and look forward to see you all again soon - Emma@WestBridgford
Friendly knowledgeable staff
Friendly knowledgeable staff. Sorted out our holiday request and requirements easily.
Looking forward to our trip, which if it's as good as last years we booked through them. Then we are in for a treat.
17 February 2026
Reply from Hays Travel - West Bridgford
Thank you for your lovely review! We’re so pleased our team could help find the perfect holiday for you. we hope you have another fantastic trip. Gemma@westbridgford
The booking experience was as I would…
The booking experience was as I would expect from your Company.
They completed my booking very professionally and followed up when they said they would very nice people would not book with anybody else
11 March 2026
Reply from Hays Travel - West Bridgford
GoodMorning Stephen, Thank you so much for your kind review! We’re really pleased to hear you had a great booking experience. We truly appreciate your loyalty and look forward to helping with your next holiday. Gemma@westbridgford
Emma was a great help with information…
Emma was a great help with information and advice
3 March 2026
Reply from Hays Travel - West Bridgford
Hi Stephen thank you so much for your lovely review! I’m really glad I could help with the information and advice. we look forward to seeing you in branch again soon - Emma@westbridgford
Reply from Hays Travel - West Bridgford
Thank you so much for your lovely review! It’s always a pleasure helping you, and we really appreciate your continued support! We look forward to seeing you soon Emma@westbridgford
Reply from Hays Travel - West Bridgford
Afternoon David. Thank you for the 5 star review. Glad we was able to help you with your Holiday.
Emma@Westbridgford.
Gemma was very efficient and helpful in…
Gemma was very efficient and helpful in identifying a suitable location for me.
3 March 2026
Reply from Hays Travel - West Bridgford
Hi Lynn
Thank you for your king review. It was great seeing you in store and look forward to seeing you again very soon - Emma@Westbridgford
Helpfulness
Friendly staff, which were very helpful and professional. I would certainly recommend Hays Travel.
21 February 2026
Reply from Hays Travel - West Bridgford
Hi Mrs Hardy
Thank you for your kind review. We look forward to seeing you again very soon - Emma@WestBridgford
Staff were very well informed and were…
Staff were very well informed and were able to make suggestions to improve my choices .
25 February 2026
Reply from Hays Travel - West Bridgford
Hi Mr Lister
Thank you for your kind review. Its always great seeing you in store and I look forward to seeing you again very soon - Emma@Westbridgford
Reply from Hays Travel - West Bridgford
Hi Dennis, I’m so glad I was able to help and that you had a great experience. It was a pleasure assisting you, and I really appreciate you taking the time to leave your feedback Wendy@westbridgford
wonderful and efficient service from…
wonderful and efficient service from professional staff as always.
24 February 2026
Reply from Hays Travel - West Bridgford
Lindsay Wallace,
We appreciate your kind words! We are so glad you found our service wonderful and efficient, delivered by our professional staff.
westbridgford, Hays Travel
Emma has provided us with friendly and…
Emma has provided us with friendly and very efficient service so far relating to our forthcoming holiday in Italy.
17 February 2026
Reply from Hays Travel - West Bridgford
Hi David
Thank you for your kind review. It was a pleasure and great to meet your family I look forward to seeing you again very soon - Emma@Westbridgford
Wendy was extremely patient and…
Wendy was extremely patient and understood our needs. Nothing was too much trouble for her. She help us find our final destination .
14 February 2026
Reply from Hays Travel - West Bridgford
Morning Mrs Halford. Thank you for the great review. Great to see you both in Branch. Glad I was able to assist you with your Holiday & look forward to many more.
Wendy@Westbridgford
Very helpful agent…
Very helpful agent with lots of good tips who found us the holiday we were looking for within minutes.
22 February 2026
Reply from Hays Travel - West Bridgford
Morning Jeremy, we appreciate your feedback and thank you for the fab review.
Emma@Westbridgford
Wendy was very pleasant and helpful
17 February 2026
Reply from Hays Travel - West Bridgford
Hi John, Thankyou for your review I’m really pleased I could help and that you found the service pleasant and helpful. It was a pleasure assisting you with your plans. Wendy@westbridgford
Brilliant Team providing excellent service
What a great team at Hays Travel in West Bridgford
Whenever we call in to make a booking the attentive service we recieve is outstanding.
Nothing is ever too much trouble for them .
Wendy , Emma and Gemma are absolute stars and a credit to the company.
We won't be going to any other travel agents in the future as no service has been as amazing as theirs.
Brilliant thanks so much
20 January 2026
Reply from Hays Travel - West Bridgford
Morning Rona. Thank you for the amazing review. Always great to see you both in branch, & glad that we can help you with all your needs. We'll see you soon.
Wendy, Emaa & Gemma&Westbridgford
Do it! You won’t regret booking with Hays.
Steve and Emma were so helpful. They gave us great advice and we have booked our holiday with them.
14 February 2026
Reply from Hays Travel - West Bridgford
Thank you so much for your lovely review! We’re so pleased Steve and Emma were able to help you book your holiday. We look forward to seeing you again soon Gemma@West Bridgford
Excellent service and help from the…
Excellent service and help from the ladies at your west Bridgeford office👍👍👍
12 February 2026
Reply from Hays Travel - West Bridgford
Afternoon Mr Gauge, Thank you for the Fab review. Glad we was able to help with your forthcoming holiday.
Wendy@Westbridgford
Cruise booking .
Very knowledgeable and friendly staff who provided excellent customer service. Genuinely interested in finding me a great holiday.Very happy to have booked another cruise with them .
8 February 2026
Reply from Hays Travel - West Bridgford
Hi Mr Pole
Thank you for your kind review. Its always a pleasure and look forward to booking many more holidays for you - Emma@Westbridgford
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.