Without the help of Hays travel, we would had never been able to plan our cruise. So much paperwork and time on checking our needs. Very helpful and patients in going through everything such as time... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Upon entering Hays Travel Agency I was greeted by a lovely young lady called Emma, who dealt with my booking arrangements to Eire in a most helpful efficient manner. Nothing was too much trouble. It... See more
Company replied
I found a cruise on the Internet but wanted the security of Hays Travel to deal with it. I've always gone to Hays Travel for my cruises as they are so supportive and only want the best for their clien... See more
Company replied
we wanted a last minute coach holidayneeded 2 single rooms,very difficult to obtain,howver emma was amazing,founf us a holiday we liked and our seperate accommodation.She went to great lengths to ach... See more
Company replied
Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52a Rectory Road, NG2 6BU, West Bridgford, United Kingdom
- 01158605343
4.9
Excellent
661 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to book and information very…
Very easy to book and information very clear . Will check in flight for you . Excellent
6 May 2026
Reply from Hays Travel - West Bridgford
Susan ,
We are so glad booking was easy and the information clear. We appreciate your kind words regarding our excellent service.
Wendy@hays-travel.co.uk
Gemma was excellent
Gemma was excellent. Very knowledgeable and made booking a holiday easy and stress free
3 May 2026
Reply from Hays Travel - West Bridgford
Morning Mr Osborne. We really appreciate the great review & glad we made it as stress free as possible for you. We look forward to seeing you in Branch again soon.
Gemma@Westbridgford.
Excellent service as always
Wendy always provides an excellent service and knowledge when helping us book our holidays
3 May 2026
Reply from Hays Travel - West Bridgford
Morning Mr Betts. Thank you for the great review. Glad I was able to help you with another Holiday. Look forward to seeing you soon.
Wendy@Westbridgford
Emma was excellent
Emma was excellent. She made the booking of our holiday so simple. She was professional and personable.
1 May 2026
Reply from Hays Travel - West Bridgford
Helene,
We appreciate your kind words. We're so glad we could provide such a simple, professional, and personable booking experience for your holiday.
Emma@Westbridgford
Reply from Hays Travel - West Bridgford
Afternoon Nigel. Thank you for the great review. Glad I was able to help you with your Holiday & look forward to seeing you again son in Branch.
Wendy@Westbridgford.
Reply from Hays Travel - West Bridgford
Thank you for the review. Glad we was able to help with your booking. Look forward to seeing you soon.
Emma@Westbridgford
Very efficient
Very efficient; Wendy was very pleasant, reassuringly competent and responded with alacrity to our follow up questions; she kept us in touch throughout the process and we have been so pleased with her work that we have asked her to book one of our hols for next year!
22 April 2026
Reply from Hays Travel - West Bridgford
Morning Richard and Sarah, Thank you for the amazing review. Glad Wendy was able to help and keep everything running smoothly for you. We look forward to helping you again soon! Gemma@westbridgford
Brilliant service
Emma has been very efficient, phoned us as promised mid April with price update. Requested everything we asked and our itinerary was spot on for our destination. Very good package, with good communication and smooth transactions.
19 April 2026
Reply from Hays Travel - West Bridgford
Good morning, Judith. Thank you for the lovely review. I’m so pleased Emma was able to help and keep everything running smoothly for you. We look forward to helping you again soon.
Gemma@Westbridgford
Very professional
Wendy was very helpful, would definitely book with her again. Thank you Wendy
7 April 2026
Reply from Hays Travel - West Bridgford
Morning Tracey. Thank you for the great review. Glad I was able to help you with your holiday. I look forward to seeing you in Branch soon.
Wendy@Westbridgford.
West bridgford branch staff are…
West bridgford branch staff are fantastic and friendly. Sort everything you need for your holiday. Will always book through hays.
5 April 2026
Reply from Hays Travel - West Bridgford
Hi Andrew
Thank you so much for your kind review. I look forward to seeing you again very soon - Emma@Westbridgford
Reply from Hays Travel - West Bridgford
Afternoon Mr Pavis,
Thank you for the great review. Glad I was able to assist you with your Holiday. Look forward to seeing you in Branch soon.
Wendy@Westbridgford.
Customer satisfaction
Customer satisfaction was excellent, Wendy showed great patience in helping us to decide between the two hotels we were juggling to stay at in Costa Adeje
29 March 2026
Reply from Hays Travel - West Bridgford
Morning Andrew. It was great to meet you both and glad I was able to assist with your Holiday. Look forward to many more in the future. Thank you for the great review. Hope you have an amazing time.
Wendy@Westbridgford.
Hays Travel West Bridgeford Bali Booking
My Hays Travel wife (my partner called her this) is Wendy, i always go and see her for our holidays, never had any issues, she listens and suggests and has always come up with what we want, the whole experience in the shop is excellent, i dont bother looking on line any more, Wendy also does follow up calls to ensure paperwork etc has gone through
13 February 2026
Reply from Hays Travel - West Bridgford
Afternoon Kevin. Thank you for the amazing review. Always glad to help with your enquiries and look forward to many more.
Wendy@Westbridgford.
The member of staff who booked my…
The member of staff who booked my flights and organised my travel insurance was very patient and understanding.
15 March 2026
Reply from Hays Travel - West Bridgford
Hi Mrs Seymour
It was great to see you in store and I look forward to seeing you again very soon - Emma@WestBridgford
7 of us went into the West Bridgford…
7 of us went into the West Bridgford office to book a group holiday. Gemma was the person who dealt with along with Emma the manager. We can only say how delightful they both were its not easy dealing with a group of older "teenagers" but Gemma was just lovely nothing too much trouble. We felt she was training and feel that she will go far Well done
21 March 2026
Reply from Hays Travel - West Bridgford
Hi Betty
Thank you so much for your review. It was great having you all in store and I look forward to seeing you all again very soon - Emma@West Bridgford
Fabulous Service
13 March 2026
Reply from Hays Travel - West Bridgford
Hi Julia, Thank you for your kind words! We’re delighted you had a fabulous experience and look forward to helping you again soon. Gemma@westbridgford
Our staff member was pleasant and…
Our staff member was pleasant and concerntrated on what we needed
1 March 2026
Reply from Hays Travel - West Bridgford
Hi Ms Hall
Thank you for your review. We look forward to seeing you again - Emma@WestBridgford
Emma at your West Bridgford branch is always very friendly and helpful. I know I am safe hands and she will find the best holiday for me.
Emma at your West Bridgford is always welcoming and helpful.
I can rely on her expertise to find me the right holiday
15 March 2026
Reply from Hays Travel - West Bridgford
Hi Pamela, Thank you for your lovely review! We’re so pleased to hear how helpful and welcoming Emma has been, she’ll be delighted to read this. We look forward to helping you with your next holiday! Gemma@westbridgford
Reply from Hays Travel - West Bridgford
Hi Mrs Thorn
It was great to see you in store and look forward to seeing you again very soon - Emma@West Bridgford
The lady called Emma was amazing she…
The lady called Emma was amazing she was beyond helpful not only very professional but made it a pleasure to book our holiday ive used hays several times and won't use any one else.
15 March 2026
Reply from Hays Travel - West Bridgford
Hi Brian
Thank you so much for your kind review. It was great seeing you in store again and I look forward to seeing you again very soon - Emma@West Bridgford
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.