Lauren at Teesside park branch was so patient. I had to book my holiday for only 8 days notice. There was hardly anything my specifications left so she looked in 4 different countries then the resorts... See more
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The lady who dealt with our enquiry was very polite, respectful and very knowledgeable. Chantel was very helpful going above and beyond to ensure that we got the cruise we wanted. Chantel is a massive... See more
Company replied
We book our holidays through Julie every year.. She's goes above and beyond to make sure we get a great experience booking our holiday and what we want out of a holiday.. she also explained the tr... See more
Company replied
Our experience was amazing!! Michelle was the one sorting our holidays out and she was the best! She was so insightful and such a lovely, chatty and patient person as we were there for at least 3/4 ho... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8c Teeside Retail Park, TS17 7BW, Teesside, United Kingdom
- 01642988757
5.0
Excellent
3K reviews
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Staff brilliant
Staff brilliant, very complicated request from myself to book a holiday advertised by another company on TV. However, advertised holiday turned out to be not as advertised, apparently website inaccurate! Hates staff did their best but holiday not as good value as first appeared.
6 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside Park
Friendly
Friendly, helpful, stuck to what we wanted and found a great deal. Everything was fine for us.
2 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside Park
Lauren was so helpful and knowledgeable…
Lauren was so helpful and knowledgeable it made for a good experience
1 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside Park
Adam was brilliant at his job found a…
Adam was brilliant at his job found a lovely hotel for myself & friend ...even rang the hotel to ask about a query
9 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside Park
Helpful and Efficient
As always Hays Travel are happy to help with your booking. I telephoned Chantel and told her my requirements and within 15 minutes our cruise was booked. Thank you.
9 July 2026
Reply from Hays Travel - Teesside Park
Thank you very much for your lovely feedback for Chantel & for your continued support, we really do appreciate it - Hays Travel Teesside
Booking process was straightforward and…
Booking process was straightforward and well explained by staff.
Service was exceptional with a friendly staff
7 July 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside Park
All staff are brilliant
All staff are brilliant, nothing is too much trouble , we have had stress free holidays for over 10 years with Teesside Park. We live in Wakefield.
Thanks again for all that you do
2 July 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
Michelle from Teesside Park Hayes was amazing 👋
Served by Michelle she was absolutely fantastic great service with a smile & went out of her way to get every thing sorted for my last minute holiday
7 July 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
Expert knowledge
As returning customer my husband and I find the face to face interaction very positive as we can discuss options and take advise from The Hays Cruise experts. Once again we have had exceptional service from Chantel who understands and always tries to meet our holiday preferences.
6 July 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
Nothing is too much trouble
Nothing is too much trouble.
Always use Hays for their professional and friendly service.
29 June 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
Conner in teesside branch was amazing…
Conner in teesside branch was amazing and so helpful
6 July 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
Courtney was so helpful getting us the…
Courtney was so helpful getting us the holiday we needed. She went above and beyond as we had extra needs and got everything put into place for us
5 July 2026
Reply from Hays Travel - Teesside Park
customer,
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to go above and beyond to help you with your holiday needs.
Kind Regards
Hays Travel Teesside
Excellent service!
Excellent service from start to finish! Michelle was so helpful with everything; transport, tours, recommendations, etc. She helped us organise everything and got the best deal possible for us. We left Hays with everything sorted (including currency) and nothing left to do but look forward to our holiday. Because of the excellent service and level of care, we will book through Hays from now on.
27 June 2026
Reply from Hays Travel - Teesside Park
Philippe,
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague provided such excellent service and helped you organize everything for your holiday. We truly appreciate your kind words and look forward to assisting you with future bookings.
Kind Regards
Hays Travel Teesside
Channel once again listened to what we…
Chantel once again listened to what we wanted then came up with perfect trip for us.
2 July 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
Good service and pleasant staff
Good service and pleasant staff. Very helpful. Thank ypu
25 June 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
Always excellent service
Excellent service from Eleanor at Hays travel at Teesside Park.
Always so helpful & friendly & knowledgeable, goes the extra mile.
29 June 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
Fantastic customer experience advice on family…
Visited Hays for advice on family holiday. Welcomed on arrival by Courtney who was amazing in finding the perfect holiday type and completing our booking within 20 minutes. I was really impressed with Courtney’s customer service and extensive knowledge. Looking forward to our holiday. Thank you Courtney
28 June 2026
Reply from Hays Travel - Teesside Park
Jean linacre ,
Thank you for taking the time to leave such a wonderful review. We are so pleased to hear about your positive experience and that we could help you find the perfect holiday. We hope you have a fantastic trip!
Kind Regards
Hays Travel
Jodie was excellent as always we've…
Jodie was excellent as always we've been going to jodie for over 20 years and she always goes above and beyond
1 July 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
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