Hays Travel - Teesside Park Reviews 

3,134
TrustScore 5 out of 5

5.0

Unit 8c Teeside Retail Park, TS17 7BW Teesside, GB


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Rated 5 out of 5 stars

Lauren at Teesside park branch was so patient. I had to book my holiday for only 8 days notice. There was hardly anything my specifications left so she looked in 4 different countries then the resorts... See more

Rated 5 out of 5 stars

The lady who dealt with our enquiry was very polite, respectful and very knowledgeable. Chantel was very helpful going above and beyond to ensure that we got the cruise we wanted. Chantel is a massive... See more

Company replied

Rated 5 out of 5 stars

We book our holidays through Julie every year.. She's goes above and beyond to make sure we get a great experience booking our holiday and what we want out of a holiday.. she also explained the tr... See more

Company replied

Rated 5 out of 5 stars

Our experience was amazing!! Michelle was the one sorting our holidays out and she was the best! She was so insightful and such a lovely, chatty and patient person as we were there for at least 3/4 ho... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 8c Teeside Retail Park, TS17 7BW, Teesside, United Kingdom

  • 01642988757

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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5.0

All reviews

(3,134)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Hays Travel…

Excellent service from Hays Travel again. All the staff are very helpful . Found the perfect holiday for me and my family and at the best price.

24 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

friendly, professional and incredibly knowledgeable.

I can’t recommend Connor from Hays Teesside park enough. From start to finish, he made booking our family holiday completely stress free, he was friendly, professional and incredibly knowledgeable.

He found us a holiday that suited exactly what we were looking for and kept us informed every step of the way. Even called to check in after to remind us prices would change etc. Nothing was too much trouble, excellent customer service!

It was reassuring to have someone who genuinely cared about making sure everything was correct. I wouldn’t think twice to book with him/ Hays again and would definitely recommend to friends and family. Thank you… 10/10 service.

24 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

We always book with Lauren shes amazing…

We always book with Lauren shes amazing ,goes above and beyond to find us the best hol.her knowledge is outstanding, shes a great asset to hays at teesside park 5*

17 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

Oliwia Hays customer service assistant

Olivia, should be your poster girl, greeting was warm and friendly I was offered a coffee while explaining what sort of holiday I wanted. Olivia absolutely nailed it perfect holiday good price and she arranged the flight times to get the most out of my holiday. Everything was explained in detail nothing was too much trouble. I usually book online but after my experience with Olivia and Hays I will always come back for future holidays. I was so impressed I have been telling friends and family of the fantastic service and how well Olivia promoted the Hays brand.

23 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

We found the staff very courteous and…

We found the staff very courteous and helpful asked if we wanted a coffee and went through all paperwork efficiently. We dealt with Tracey and found her very polite and helpful.

16 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

The lady was very helpful.

The lady was very helpful.
She found the right location, hotel and price that we wanted.

27 June 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

Chantel is always happy to help with…

Chantel is always happy to help with our enquires that’s why we always go back when we want to book another holiday

22 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

Expertly-dealt enquiry…

Expertly dealt with a potential holiday enquiry explaining all the alternatives

15 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

Adam was amazing

Adam was amazing, he helped from us going into the store at Teesside Park, to finishing the booking via email and over the phone, he understood our requirements and went through our options.

22 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

Julie delforno was absolutely brilliant…

Julie delforno was absolutely brilliant she found us a great holiday it was a pleasure speaking with her and how professional she is xx

21 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

Fab travel agent Connor at Teesside…

Fab travel agent Connor at Teesside park. Very helpful and knew what we wanted

21 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

Staff member who arranged holiday had…

Staff member who arranged holiday had excellent nature and was very proffesional

21 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

Excellent

Sarah, the sales person gave us excellent service. Very attentive and wasn't rushed.

18 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

Libby and the Team at Teesside Park…

Libby and the Team at Teesside Park were fantastic as usual. Evie was so knowledgeable and helpful and nothing was too much. We went in to finalise a holiday for this year and ended up booking our first cruise. Thank you for making the visit so effortless.

20 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

David,

Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that your visit was effortless and that you found the team so knowledgeable and helpful. We hope you have an amazing time on your first cruise!

Kind Regards
Hays Travel Teesside Park

Rated 5 out of 5 stars

The costumer services was brilliant

The costumer services was brilliant, we were explained everything in detail before booking and the made the experience of booking a holiday was made easy

20 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

Great communication and helpful making…

Great communication and helpful making me decide to book the holiday very well presented and professional

18 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Tania Golightly,

Thank you for your wonderful feedback! We are so pleased to hear that our communication and professionalism helped you in deciding to book your holiday with us. We appreciate your kind words.

Kind Regards
Hays Travel Teesside Park

Rated 5 out of 5 stars

We always book with Hayes and are…

We always book with Hayes and are always happy with the service

19 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your lovely comments & for booking your well deserved holiday with us - Hays Travel Teesside

Rated 5 out of 5 stars

The travel advisor Lauren went above…

The travel advisor Lauren went above and beyond her remit, before we confirmed our booking she looked into alternative hotels and areas in Sri Lanka.She was courteous, patient and all out helpful. A credit to the company

19 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words for Lauren & for booking your well deserved trip with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

As usual we had first class service

As usual we had first class service. Libby knows exactly what we love. Always new experiences but that suit us. Takes into account disabilities etc. we are never disappointed with the holidays book. We would highly recommend Hays travel Teesside park.

18 July 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Thank you so much for your kind words for Libby & for always choosing to book your holiday with us, we really do appreciate it - Hays Travel Teesside

Rated 5 out of 5 stars

Libby’s AMAZING

As always Libby arranged everything we asked for, no troubles no hassles. She came back to us very quickly with the hotels we’d requested on our multicentre trip all arranged fantastically. We don’t know what we’d do without her. Service with a smile 😃. We wouldn’t go anywhere else. Thank you Libby and Hays.

18 May 2026
Hays Travel - Teesside Park logo

Reply from Hays Travel - Teesside Park

Mrs Claire Powell,

Thank you for your fantastic 5-star review! We are so pleased to hear Libby arranged everything perfectly for your multicentre trip. We appreciate your kind words and loyalty.

Kind Regards
Hays Travel Teesside Park

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