We were warmly welcomed when we arrived and our requests were dealt with very efficiently by Emily. We visited the office on 3 occasions and each time our queries were resolved promptly. We have recom... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was very impressed by the service provided by Nadine. Nothing was too much trouble and she helped with other associated matters not part of her remit. A thoroughly professional service with a smile.... See more
Company replied
We booked our second cruise with Hayes Travel Taunton, Nadine, who was very knowledgeable and helpful. Even though it’s over a year away, we were really impressed with the information provided, the bo... See more
Company replied
From the moment I walked into the shop I was immediately greeted with a friendly smile. The whole process was trouble free and I was able to book to a location I had requested. Excellent thankyou
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Fore Street, TA1 1JA, Taunton, United Kingdom
- 01823478914
4.9
Excellent
573 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abi is amazing
Abi is amazing, the holiday request was dealt with enthusiasticly and after just a couple of emails she found the perfect holiday, polite, friendly, professional and within budget.
Couldnt have asked for a better experience.
1 November 2025
Reply from Hays Travel - Taunton
Thank you so much for the lovely review. We will be sure to let Abi know and we hope to help you again in the future
Excellent customer service.
Excellent customer service.
Helped us plan and book a special trip for our 40th wedding anniversary.
30 October 2025
Reply from Hays Travel - Taunton
Thank you so much for your kind review! We're so happy to be able to help with such a special trip
Lewis told us everything we needed to…
Lewis told us everything we needed to know, answered any questions we asked and made it a pleasant experience.
21 October 2025
Reply from Hays Travel - Taunton
Thank you for your lovely review :) Team Taunton
We have used The Taunton branch because it is the best.
We have used The Taunton branch for the last few years to book our holidays. On each occasion that we have visited the shop the staff there could not have been more helpful, and would always do everything possible to find a holiday that suited our requirements. Last Saturday the travel consultant was called Nadine who found all that we wanted to make a perfect holiday with a smile on her face.
4 October 2025
Reply from Hays Travel - Taunton
Thank you so much for this lovely review! Looking forward to hearing how your holiday went:) - Nadine
Staff very helpfull and polite
8 October 2025
Reply from Hays Travel - Taunton
Thank you for your lovely feedback! :)
I love the ships and I have 5 times…
I love the ships and I have 5 times with P&O cruise and lots of friends too .
I am deaf , I enjoy and lovely food
1 October 2025
Reply from Hays Travel - Taunton
Thank you so much for this kind review! It was lovely to meet you and we hope you have a great time:)
All very helpful and pleasant
All very helpful and pleasant, firstly Ellen then Lewis and then Page.
Thank you.
30 September 2025
Reply from Hays Travel - Taunton
Thank you for your lovely feedback! We look forward to hearing from you again soon!
I’ve received very good customer…
I’ve received very good customer service from Ellen, Abi and Lewis in the Taunton office. They have spent a lot of time communicating with Railbookers and their patience has been admirable. They’ve answered all my queries and been very pleasant and professional throughout. Thank you to all of them!
28 September 2025
Reply from Hays Travel - Taunton
Thank you for your lovely review. I'm glad the team are providing excellent customer service :) Nadine - Assistant Manager
Paige was really helpful
Paige was really helpful, friendly and patient. Asking all our questions throughly and supporting us to get the best possible option for our holiday
27 September 2025
Reply from Hays Travel - Taunton
Thank you so much for this lovely review! I hope you have a great trip and I cant wait to see how it went!:) - Paige
Reply from Hays Travel - Taunton
Thank you for your lovely review :) Team Taunton
Reply from Hays Travel - Taunton
Thank you for your kind review! It was lovely to meet you and We hope you have a great holiday:)
Adelle was really helpful and efficient…
Adelle was really helpful and efficient in her advising and booking our trip with P&O Britannia. She followed up our previous interest, and her approach and handling was excellent; she is a credit to Hays travel..
21 September 2025
Reply from Hays Travel - Taunton
Thank you so much for your lovely review :) Team Taunton
Cuba & Jordan/Egypt tour
Ellen at Taunton office understood our far ranging brief and researched perfectly for a couple of options; one of which we secured. Follow up was meticulous.
17 September 2025
Reply from Hays Travel - Taunton
Thank you so much for this lovely review, we hope you have a great holiday and we cant wait to hear how it went :)
Reply from Hays Travel - Taunton
Thank you so much for this lovely review! We hope you have a great holiday:) - Paige
os easy to go in and speak to someone…
os easy to go in and speak to someone who knows what they are taking about and helpful top marks
10 September 2025
Reply from Hays Travel - Taunton
Thank you so much for this lovely review! We hope you have a great holiday :)
Satisfied customer
Within a very short time the agent had found the holiday I had requested and all booked. Very pleasant and knowledgable agent.
16 September 2025
Reply from Hays Travel - Taunton
Thank you for your lovely feedback! i am sure we will see you again soon :)
The young lady was very good in helping…
The young lady was very good in helping us find a holiday very professional
30 August 2025
Reply from Hays Travel - Taunton
Thank you so much for this lovely review! We hope you have a great holiday :)
Had had several emails already and…
Had had several emails already and arranged to come in and book.
Staff were lovely and friendly
6 September 2025
Reply from Hays Travel - Taunton
Thank you for your lovely review :) Team Taunton
Reply from Hays Travel - Taunton
Thank you for the kind review, Abi :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.