Hays Travel - Royton Reviews 

1,231
TrustScore 5 out of 5

5.0

1 The Royton Centre, OL2 5PT Royton, GB


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Rated 5 out of 5 stars

I have used Hays travel in royton quite a few times to book holidays. The staff always extremely helpful with trying to make your holiday tailored to your needs whether it’s changing flights or hotels... See more

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Rated 5 out of 5 stars

I called in on the off chance to enquire about a city break to Venice. I got a first class service and Courtney took the time to go through the options after my very specific requests! Gave me two opt... See more

Company replied

Rated 5 out of 5 stars

We return to our local Hays branch in Royton every time we book our holidays. The staff are always super helpful, patient, and great at finding just what we're looking for. This year was no exception... See more

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Rated 5 out of 5 stars

We went into Hayes Travel knowing we wanted a winter sun holiday but didn’t know where we wanted to go. Katie at the Royton branch was extremely patient, came up with different ideas, and we came away... See more

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Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 1 The Royton Centre, OL2 5PT, Royton, United Kingdom

  • 01614645558

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,231)

118,436 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely helpful staff

I went in-store to look at holidays for Amsterdam. A lovely member of staff helped me to find a hotel in the location we wanted, and booed the flights, she explained everything and broke it down as I've not been on holiday in years, so it as totally changed and I wasn't sure what to do.

3 March 2026
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Reply from Hays Travel - Royton

We're happy to hear that a staff member provided such helpful assistance in planning your Amsterdam holiday. It's great they were able to explain everything clearly and find the perfect hotel and flights for you. Thank you for your positive feedback.

Rated 5 out of 5 stars

Excellent service as always from Bev at…

Excellent service as always from Bev at Hayes Royton. She goes above and beyond to find our perfect holiday.

10 March 2026
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Reply from Hays Travel - Royton

We appreciate your kind words! We're so glad we could provide excellent service and find your perfect holiday. Thank you for your review.

Rated 5 out of 5 stars

Katie was so lovely she really helped…

Katie was so lovely she really helped us get the perfect deal for our holiday. She was also so patient with us as we had a few enquiry’s.

1 March 2026
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Reply from Hays Travel - Royton

We're so glad to hear that you found the perfect holiday deal! We appreciate your kind words and that Katie was patient with your inquiries.

Rated 5 out of 5 stars

Katie was helpful

Katie was helpful. She explained what she was doing and why she was doing it . She tried various airlines and airports for us. She understood what we were looking for and made suggestions when we said we were going to be at the hotel with family.

6 March 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our team member was helpful in understanding your needs and providing suitable suggestions.

Rated 5 out of 5 stars

Booking a short trip to naples

Emma the young assistant who dealt with me was very professional polite and had a very cheerful attitude, even though I had gone into the branch with the holiday I wanted ,Emma double checked and found a better deal, and went through the booking process explaining everything, which I was more than happy with.

26 February 2026
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Reply from Hays Travel - Royton

We're happy to hear that the assistant was professional and helpful. We appreciate your feedback about your booking experience and are so glad we could find you a better deal!

Rated 5 out of 5 stars

We specifically sought out Christina to…

We specifically sought out Christina to book this years holiday as she has booked our last four and as always she came up trumps, Christina is very helpful, knowledgeable, and friendly, and it has always been a pleasure to book with her, we have full confidence in having a positive experience and understanding of our requirements with Christina, she has always been passionate in getting us a good deal, and is genuinely pleased when we tell her how much we’ve enjoyed our holidays, we can’t praise her enough!

3 March 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to leave such a complimentary review! It's wonderful to hear that you've consistently had positive experiences. We're happy to know that our team member's knowledge and passion have ensured you receive great deals and enjoyable holidays.

Rated 5 out of 5 stars

I have booked with Hays Travel…because they are the best

I have booked with Hays Travel everytime I go abroad and I would not go with any other travel agent because the service and offers are second to none . The staff are very helpful and attentive nothing is to much trouble to get you the holiday of your dreams . I would like to thank Bev for all your help it is always a pleasure to book with you an outstanding travel agent.

3 March 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to share your kind words. We're happy to hear that our team consistently provides you with outstanding service and helps you plan your dream vacations.

Rated 5 out of 5 stars

Katie

Katie, as always amazing and informative. Booked yet another holiday. Thank you

3 March 2026
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Reply from Hays Travel - Royton

We appreciate your continued trust in us for your holiday bookings. We are so glad we could provide you with amazing and informative service once again.

Rated 5 out of 5 stars

Fantastic service Amanda was great

Fantastic service Amanda was great

3 March 2026
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Reply from Hays Travel - Royton

We appreciate your fantastic feedback! We are so glad that you received great service. Thank you for booking with us, it was a pleasure.

Rated 5 out of 5 stars

Great experience

I had a very positive experience when I visited Hays travel, Royton. The member of staff I dealt with ( Katie)was very helpful and had a lovely pleasant manner. The whole experience was enjoyable and stress free.

20 February 2026
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Reply from Hays Travel - Royton

We're happy to hear that you had a positive and stress-free experience at Hays Travel. It's great to know that our staff was helpful and pleasant. Thank you for your review!

Rated 5 out of 5 stars

Very good service

The sales lady was very helpful, knowledgeable and friendly and went to a lot of effort to get us the best possible deal.

21 February 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to share your experience. We're happy to hear that our team member was so helpful and knowledgeable in finding you a great deal.

Rated 5 out of 5 stars

Amanda at the Royton branch.

Amanda at the Royton branch.
We went with the possible intention of booking a holiday we had been made aware by a Hays Travel email.
Amanda spent time discussing that option and other comparable possibilities in the same area.
In the end we booked a better package - hotel, flights and cost - and left very happy with our choice.
Amanda thoroughly deserves the highest praise for her excellent customer service.

22 February 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to share your experience. We're happy to hear that you were pleased with the service you received and found a better holiday package. Thank you for your positive feedback!

Rated 5 out of 5 stars

Has aways the staff are fantastic Bev…

Has aways the staff are fantastic Bev is amazing there is no rushing doing everything they can to help wouldn't go anywhere else

22 February 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to share your kind words! We're so happy to hear that our team is helpful and makes you feel valued.

Rated 5 out of 5 stars

Lovely lady called Christina helped me…

Lovely lady called Christina helped me very professional and really helpful

21 February 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to share your positive experience. We're so happy to hear that our service was helpful and professional.

Rated 5 out of 5 stars

Bev made it really easy to book our…

Bev made it really easy to book our hoilday at royton hays she answered all our questions talked us through everything very good and will be going back

13 February 2026
Hays Travel - Royton logo

Reply from Hays Travel - Royton

We're happy to hear that booking your holiday at Royton Hays was easy, and all your questions were answered. We appreciate you sharing your experience and look forward to your return.

Rated 5 out of 5 stars

Great service

Great service, with a smile on their face !

14 February 2026
Hays Travel - Royton logo

Reply from Hays Travel - Royton

We appreciate you sharing your experience with us; we are so happy to hear you enjoyed our great service and friendly staff.

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