I have used Hays travel in royton quite a few times to book holidays. The staff always extremely helpful with trying to make your holiday tailored to your needs whether it’s changing flights or hotels... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I have used Hays travel in royton quite a few times to book holidays. The staff always extremely helpful with trying to make your holiday tailored to your needs whether it’s changing flights or hotels... See more
Company replied
I called in on the off chance to enquire about a city break to Venice. I got a first class service and Courtney took the time to go through the options after my very specific requests! Gave me two opt... See more
Company replied
We return to our local Hays branch in Royton every time we book our holidays. The staff are always super helpful, patient, and great at finding just what we're looking for. This year was no exception... See more
Company replied
We went into Hayes Travel knowing we wanted a winter sun holiday but didn’t know where we wanted to go. Katie at the Royton branch was extremely patient, came up with different ideas, and we came away... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
1 The Royton Centre, OL2 5PT, Royton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I went in-store to look at holidays for Amsterdam. A lovely member of staff helped me to find a hotel in the location we wanted, and booed the flights, she explained everything and broke it down as I've not been on holiday in years, so it as totally changed and I wasn't sure what to do.

Reply from Hays Travel - Royton
Excellent service as always from Bev at Hayes Royton. She goes above and beyond to find our perfect holiday.

Reply from Hays Travel - Royton
Katie was so lovely she really helped us get the perfect deal for our holiday. She was also so patient with us as we had a few enquiry’s.

Reply from Hays Travel - Royton
Katie was helpful. She explained what she was doing and why she was doing it . She tried various airlines and airports for us. She understood what we were looking for and made suggestions when we said we were going to be at the hotel with family.

Reply from Hays Travel - Royton
Emma the young assistant who dealt with me was very professional polite and had a very cheerful attitude, even though I had gone into the branch with the holiday I wanted ,Emma double checked and found a better deal, and went through the booking process explaining everything, which I was more than happy with.

Reply from Hays Travel - Royton
We specifically sought out Christina to book this years holiday as she has booked our last four and as always she came up trumps, Christina is very helpful, knowledgeable, and friendly, and it has always been a pleasure to book with her, we have full confidence in having a positive experience and understanding of our requirements with Christina, she has always been passionate in getting us a good deal, and is genuinely pleased when we tell her how much we’ve enjoyed our holidays, we can’t praise her enough!

Reply from Hays Travel - Royton
I have booked with Hays Travel everytime I go abroad and I would not go with any other travel agent because the service and offers are second to none . The staff are very helpful and attentive nothing is to much trouble to get you the holiday of your dreams . I would like to thank Bev for all your help it is always a pleasure to book with you an outstanding travel agent.

Reply from Hays Travel - Royton

Reply from Hays Travel - Royton

Reply from Hays Travel - Royton

Reply from Hays Travel - Royton
I had a very positive experience when I visited Hays travel, Royton. The member of staff I dealt with ( Katie)was very helpful and had a lovely pleasant manner. The whole experience was enjoyable and stress free.

Reply from Hays Travel - Royton

Reply from Hays Travel - Royton
The sales lady was very helpful, knowledgeable and friendly and went to a lot of effort to get us the best possible deal.

Reply from Hays Travel - Royton
Amanda at the Royton branch.
We went with the possible intention of booking a holiday we had been made aware by a Hays Travel email.
Amanda spent time discussing that option and other comparable possibilities in the same area.
In the end we booked a better package - hotel, flights and cost - and left very happy with our choice.
Amanda thoroughly deserves the highest praise for her excellent customer service.

Reply from Hays Travel - Royton
Has aways the staff are fantastic Bev is amazing there is no rushing doing everything they can to help wouldn't go anywhere else

Reply from Hays Travel - Royton
Lovely lady called Christina helped me very professional and really helpful

Reply from Hays Travel - Royton
Bev made it really easy to book our hoilday at royton hays she answered all our questions talked us through everything very good and will be going back

Reply from Hays Travel - Royton

Reply from Hays Travel - Royton

Reply from Hays Travel - Royton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.