We went into Hays in Royton to see the wonderful Christina, It’s my husbands special birthday this year so wanted everything to be perfect, and had some many requests, None of them fazed Christi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have used Hays travel in royton quite a few times to book holidays. The staff always extremely helpful with trying to make your holiday tailored to your needs whether it’s changing flights or hotels... See more
Company replied
We went into Hayes Travel knowing we wanted a winter sun holiday but didn’t know where we wanted to go. Katie at the Royton branch was extremely patient, came up with different ideas, and we came away... See more
Company replied
I called in on the off chance to enquire about a city break to Venice. I got a first class service and Courtney took the time to go through the options after my very specific requests! Gave me two opt... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 The Royton Centre, OL2 5PT, Royton, United Kingdom
- 01614645558
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Royton
We appreciate you taking the time to leave us this wonderful review
Booking our holiday with Hays
The member of staff, took her time to search for a holiday in Malta which would cover our wants and needs. She didnt give up, even though she was having difficulty in finding exactly what we wanted. She then asked 2 other colleagues to help her find us a holiday as close to what we wanted as possible. Nothing was too much. We had excellent customer service and in the end we booked our holiday. Thank you to all the staff at Hays Travel Royton. You have always provided me with great customer service.
12 February 2026
Reply from Hays Travel - Royton
We appreciate you taking the time to share your experience. We're so glad to hear that our team worked hard to find the perfect Malta holiday for you. It's great to know you received excellent customer service.
Courteney was great as she always is
14 February 2026
Reply from Hays Travel - Royton
We appreciate your kind words; it is great to know that you consistently have such a positive experience with our team.
I always like the staff in the Royton…
I always like the staff in the Royton office, they're always really friendly and helpful particularly Bev. She's really helpful with options on places I mention and explains what might be best.
10 February 2026
Reply from Hays Travel - Royton
We're so happy to hear that you find our Royton team friendly and helpful. It's great to know that you appreciate the assistance you receive when planning your trips.
Very helpful staff
Very helpful staff.
Dealt with my enquiry promptly. Completely stress free.
Great price. 😀
17 February 2026
Reply from Hays Travel - Royton
We appreciate you taking the time to leave us such a fantastic review! We are so glad that our service was helpful and stress-free for you.
Always recieve fantastic service from…
Always recieve fantastic service from the staff at the Royton branch.
7 February 2026
Reply from Hays Travel - Royton
We appreciate you taking the time to share your experience. We are so happy to hear you consistently receive fantastic service from our team.
easy quick with very helpful staff
13 February 2026
Reply from Hays Travel - Royton
We appreciate you sharing your experience with us! We are so glad to hear that our staff was helpful and efficient.
Went to book a cruise and the lady was…
Went to book a cruise and the lady was fantastic talked us all the way through the booking and found what exactly what we wanted.
7 February 2026
Reply from Hays Travel - Royton
We appreciate your review! We're so happy we could assist you in booking your cruise and that we found exactly what you wanted.
Excellent service
Excellent service. Bev from Hays Travel insurance Royton was very pleasant and helpful. She took her t8me explaining everything to us.
12 February 2026
Reply from Hays Travel - Royton
We appreciate you sharing your experience. We're happy to hear that you found our service excellent and our advisor pleasant and helpful while explaining everything.
Great service and knowledge of product
18 January 2026
Reply from Hays Travel - Royton
We appreciate you sharing your experience; we are so glad you found our service great and our team knowledgeable.
Went to book holiday from a brochure it…
Went to book holiday from a brochure it didn't quite fit our needs Katie got it sorted after a phone call Well done Thank yoh
10 February 2026
Reply from Hays Travel - Royton
We're happy to hear that we were able to tailor your holiday to your needs. It's great that the phone call helped get everything sorted for you. Thank you!
Everything was easy,just told bev what…
Everything was easy,just told bev what we wanted she did all the work while me and my wife just sat there,everything like clockwork will be back next time we go away.
10 February 2026
Reply from Hays Travel - Royton
We're happy to hear that your experience was so easy and seamless. It's great to know everything went like clockwork. We appreciate your positive feedback and look forward to seeing you again!
As always friendly,helpful with good…
As always friendly,helpful with good knowledge. We never go anywhere else
6 February 2026
Reply from Hays Travel - Royton
We're so happy to be your travel partner! Our team values your continued trust and appreciates your kind words.
First class service as per usual
1 February 2026
Reply from Hays Travel - Royton
We appreciate you taking the time to share your consistent, positive experiences with our services; it means a lot to us.
Royton branch never let's you down. Staff are knowledgeable and friendly always
Another fantastic holiday booked with Amanda at Royton.... She has such a lot of patience !!!
Always seems to know exactly what you are looking for....never disappointed!! Thank you for Amanda
29 January 2026
Reply from Hays Travel - Royton
We're so glad we could book another fantastic holiday for you. It's great to hear that we always meet your expectations, and we appreciate your kind words.
I dealt with a lovely girl called…
I dealt with a lovely girl called Courtney who was very helpful and provided some great suggestions.
5 February 2026
Reply from Hays Travel - Royton
We are so happy to hear that you found our staff member to be helpful, and that they offered such wonderful suggestions for you!
Christina was extremely helpful
Christina was extremely helpful, listened to what we wanted, made sure we got the best deal to suit us, eg flight times, room type etc. Also booking the assisted service at the airports for us. All done efficiently and friendly.
5 February 2026
Reply from Hays Travel - Royton
We appreciate your wonderful review! We're so glad we could assist you in planning your holiday and that you were pleased with our efficient and friendly service.
Very helpful staff.but computers were…
Staff were very helpful and friendly.but computers were very slow finding information.
3 February 2026
Reply from Hays Travel - Royton
We appreciate your feedback and are glad our staff was helpful. We'll look into the computer speed issue to improve research times.
Great experience with Katie at Hays…
Great experience with Katie at Hays Travel Royton Oldham
26 January 2026
Reply from Hays Travel - Royton
We're happy to hear that you had such a great experience. Thank you for sharing your positive feedback with us!
Daisy
Daisy, rep at Hayes Travel Royton was absolutely amazing. She booked us the ultimate holiday of our dreams. She was so excited For myself and my husband that it made choosing the holiday to the Maldives, to which we are going this coming Wednesday 4th Feb 2026 to be very very very special. You should be proud to have such as amazing happy considerate member of your team working for you. Thank you once again Daisy for everything you have done for us. Also, good luck on your upcoming baby on the 14th February 2026. We will call in ad arranged and show you our holiday photo!s. And in return, you can show us your beautiful new baby.
28 May 2025
Reply from Hays Travel - Royton
We're delighted to hear about the wonderful experience you had planning your dream holiday. It's great to know that our team member made choosing your Maldives trip so special. We appreciate your kind words and are happy we could help create such a memorable experience for you both.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.