Hays Travel - Royton Reviews 

1,233
TrustScore 5 out of 5

5.0

1 The Royton Centre, OL2 5PT Royton, GB


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Rated 5 out of 5 stars

We went into Hays in Royton to see the wonderful Christina, It’s my husbands special birthday this year so wanted everything to be perfect, and had some many requests, None of them fazed Christi... See more

Company replied

Rated 5 out of 5 stars

I have used Hays travel in royton quite a few times to book holidays. The staff always extremely helpful with trying to make your holiday tailored to your needs whether it’s changing flights or hotels... See more

Company replied

Rated 5 out of 5 stars

We went into Hayes Travel knowing we wanted a winter sun holiday but didn’t know where we wanted to go. Katie at the Royton branch was extremely patient, came up with different ideas, and we came away... See more

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Rated 5 out of 5 stars

I called in on the off chance to enquire about a city break to Venice. I got a first class service and Courtney took the time to go through the options after my very specific requests! Gave me two opt... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 1 The Royton Centre, OL2 5PT, Royton, United Kingdom

  • 01614645558

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,233)

118,901 reviews in the last 12 months

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Rated 5 out of 5 stars

As ever really good experience with our…

As ever really good experience with our recent booking.staff very friendly and very helpful.

7 June 2026
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Reply from Hays Travel - Royton

We're so glad we could assist you quickly and efficiently. Thank you for your kind words!

Rated 5 out of 5 stars

Holiday Booked!

Very informative information regarding searching for a holiday for my sister and myself. I was dealt with by Bev who couldn't be more helpful. Bev knew exactly what I was looking for and found the ideal holiday which was the first one Bev showed me.
Everything was booked so smoothly.
The service was great!

5 June 2026
Hays Travel - Royton logo

Reply from Hays Travel - Royton

We're so glad we could assist you quickly and efficiently. Thank you for your kind words!

Rated 5 out of 5 stars

Staff helpful and friendly can't find…

Staff helpful and friendly can't find any fault with the service i only use hays as i know I'll get good value

30 May 2026
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Reply from Hays Travel - Royton

We're so glad we could assist you quickly and efficiently. Thank you for your kind words!

Rated 5 out of 5 stars

Courtney was very helpful all the way…

Courtney was very helpful all the way through the booking. I had to book 4 people from 2 airports and she made it so effortless.

2 June 2026
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Reply from Hays Travel - Royton

We are so pleased to hear we made your booking effortless. Thank you for your kind words; we appreciate your feedback!

Rated 5 out of 5 stars

Emma went above and behond to sort out…

Emma went above and behond to sort out my trip. This young lady did not give up to secure the right accomodation to suit my many needs.
Thank you Emma I am very grateful.

2 June 2026
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Reply from Hays Travel - Royton

We're so glad we could help arrange your trip. We appreciate your kind words and are happy to know you're grateful for our service.

Rated 5 out of 5 stars

We went to book a short break…

We went to book a short break holiday.The advice given made it very easy.

30 May 2026
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Reply from Hays Travel - Royton

We're so glad we could make booking your short break easy for you!

Rated 5 out of 5 stars

Courtney helped massively

Courtney helped massively with our chosen holiday. So much easier someone else doing all the booking then us doing it.

24 May 2026
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Reply from Hays Travel - Royton

We're so glad we could make your holiday booking easier! Thank you for your kind words.

Rated 5 out of 5 stars

The girls are always perfect

The girls are always perfect

24 May 2026
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Reply from Hays Travel - Royton

We are so pleased to hear you had such a wonderful experience with us. Thank you for your kind words!

Rated 5 out of 5 stars

Whole team at Royton Branch

The whole team at the Royton branch are always so ready to help, often going over and above. They give great advice and I feel so safe in their hands because there is a huge expense to go on holiday. They cover everything, travel insurance, travel money, find the right holiday to suit my needs. They sorted my ESTA and ETA to go see my family in USA and Canada

10 May 2026
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Reply from Hays Travel - Royton

We are so pleased to hear about your positive experience with our team. It's wonderful to know that we could provide such comprehensive support for your travels, making you feel secure and well-cared for. Thank you for your kind words.

Rated 5 out of 5 stars

Holiday in Kos

Very helpful for our requirements
&Beverly was very knowledgeable of holiday resorts.

19 May 2026
Hays Travel - Royton logo

Reply from Hays Travel - Royton

We are so pleased we could assist with your requirements. We appreciate your kind words about our team's knowledge.

Rated 5 out of 5 stars

Great service very helpful

Great service very helpful, lovely young lady would definitely book with Katie again

13 May 2026
Hays Travel - Royton logo

Reply from Hays Travel - Royton

We appreciate your kind words! We are so happy to hear our team was helpful and friendly. We look forward to assisting you again!

Rated 5 out of 5 stars

Nerja

So far everything has gone well without a hitch, if it carries on so then worth the 5 stars.

13 May 2026
Hays Travel - Royton logo

Reply from Hays Travel - Royton

We are so glad everything has gone well! We appreciate your kind words.

Rated 5 out of 5 stars

Fantastic customer service at Hays…

Fantastic customer service at Hays Royton, as always. So helpful and always go the extra mile. Thank you Katie for all your help!

13 May 2026
Hays Travel - Royton logo

Reply from Hays Travel - Royton

We are so pleased to hear you had such a positive experience with us. Thank you for your kind words.

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