I have used Hays travel in royton quite a few times to book holidays. The staff always extremely helpful with trying to make your holiday tailored to your needs whether it’s changing flights or hotels... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I called in on the off chance to enquire about a city break to Venice. I got a first class service and Courtney took the time to go through the options after my very specific requests! Gave me two opt... See more
Company replied
We went into Hayes Travel knowing we wanted a winter sun holiday but didn’t know where we wanted to go. Katie at the Royton branch was extremely patient, came up with different ideas, and we came away... See more
Company replied
We return to our local Hays branch in Royton every time we book our holidays. The staff are always super helpful, patient, and great at finding just what we're looking for. This year was no exception... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 The Royton Centre, OL2 5PT, Royton, United Kingdom
- 01614645558
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Holiday booking
Bev went above and beyond when booking our holiday yesterday. She definitely went the extra mile with our visit.
23 June 2026
Reply from Hays Travel - Royton
Thank you for your wonderful feedback! We are so pleased we could go the extra mile for your holiday.
Kind Regards
Hays Travel Royton
100 percent recommended …
Amazing staff both amanda and Kate was lovely and very patient 100 percent recommended for a hassle free booking holiday
23 June 2026
Reply from Hays Travel - Royton
We're so glad our team provided such a lovely and patient experience. Thank you for your kind words!
Kind Regards
Hays Travel Royton
Got the appartments and deal that i…
Got the appartments and deal that i wanted no issues
21 June 2026
Reply from Hays Travel - Royton
We're happy to hear you got the apartment and deal you wanted! Thank you for your positive feedback.
Kind Regards
Hays Travel Royton
Reply from Hays Travel - Royton
We're so happy we could help you book your Holiday! Thank you!
Kind Regards
Hays Travel Royton
I was most impressed with the…
I was most impressed with the professional and efficient service I received and how calm your employee was when things didn't go according to plan, i.e. the website being used wouldn't accept my email address. How bizarre! However, the problem was overcome.
19 June 2026
Reply from Hays Travel - Royton
We're so pleased to hear our team provided professional and efficient service, even when facing unexpected technical issues. Thank you for your kind feedback!
Kind Regards
Hays Travel Royton
Very helpful and efficient
Very helpful and efficient, had holiday booked in no time. Exactly what we wanted.
19 June 2026
Reply from Hays Travel - Royton
We're so happy we could help you book your ideal holiday quickly and efficiently. Thank you!
Kind Regards
Hays Travel Royton
Reply from Hays Travel - Royton
We are so glad you had a very good experience with us. Thank you for your kind words.
Kind Regards
Hays Travel Royton
Yet again Christina from royton branch…
Yet again Christina from royton branch was extremely helpful 😊
16 June 2026
Reply from Hays Travel - Royton
We are so pleased to hear this feedback. Thank you!
Kind Regards
Hays Travel Royton
Fabulous Service
Great experience booking our family holiday to Florida. Amanda was our agent and she was very friendly and welcoming and very knowledgeable. She made the whole process very easy. We will definitely use Hays Travel again.
15 June 2026
Reply from Hays Travel - Royton
We're so glad to hear you had a great experience booking your family holiday with us. We appreciate your kind words about our team's knowledge and helpfulness.
Kind Regards
Hays Travel Royton
Very pleasant experience
Very pleasant experience. No pressure to book and Bev was excellent and found us the best possible deal.
15 June 2026
Reply from Hays Travel - Royton
We're so pleased you had a pleasant experience and found a great deal with our team. Thank you for your kind words!
Kind Regards
Hays Travel Royton
Perfick! We ALWAYS receive an EXCELLENT service…
We ALWAYS receive an EXCELLENT service from Hays! This time we had Christina providing us with EXEMPLARY courtesy, she gave us such EXCELLENT advice, which we have taken, and now booked another Holiday with Hays! Thank you Hays in Royton!
13 June 2026
Reply from Hays Travel - Royton
We're delighted to hear you consistently receive excellent service! We appreciate your kind words about our team member's advice, and we're thrilled you've booked another holiday with us.
Kind Regards
Hays Travel
It will be the first time we have been…
It will be the first time we have been abroad without our families and we were a bit anxious about doing it but we were put at ease with the help of Courtney so thank you so much
11 June 2026
Reply from Hays Travel - Royton
We're so glad we could assist you quickly and efficiently. Thank you for your kind words!
Once again the information given
Once again the information given, the care and time taken to provide exactly what we needed was 100%.
Many thanks to BEV (again👍)
10 June 2026
Reply from Hays Travel - Royton
We're so glad we could assist you quickly and efficiently. Thank you for your kind words!
happy with service and price
we had details of what we wanted when etc the agent was very helpful. the prices where cheaper online, but the agent managed to get it a little cheaper and managed to get our preferred seats on the plane.
9 June 2026
Reply from Hays Travel - Royton
We're so glad we could assist you quickly and efficiently. Thank you for your kind words!
Holiday to match our dreams.
Listened to what we wanted from a trip to South Africa and found us the perfect holiday to suit our budget.
9 June 2026
Reply from Hays Travel - Royton
We're so glad we could assist you quickly and efficiently. Thank you for your kind words!
Holiday booked with ease.
We wanted to book a holiday.
We sat down with Christina, who was friendly chatty knowledgable and helpful, we explained what we were looking for. Christina made it easy for us and covered all basis.
9 June 2026
Reply from Hays Travel - Royton
We're so glad we could assist you quickly and efficiently. Thank you for your kind words!
Spent time with us to get the right…
Spent time with us to get the right holiday for us excellent
9 June 2026
Reply from Hays Travel - Royton
We're so glad we could assist you quickly and efficiently. Thank you for your kind words!
Reply from Hays Travel - Royton
We're so glad we could assist you quickly and efficiently. Thank you for your kind words!
As ever really good experience with our…
As ever really good experience with our recent booking.staff very friendly and very helpful.
7 June 2026
Reply from Hays Travel - Royton
We're so glad we could assist you quickly and efficiently. Thank you for your kind words!
A no fuss service,
4 June 2026
Reply from Hays Travel - Royton
We're so glad we could assist you quickly and efficiently. Thank you for your kind words!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.