Hi Charlotte in Romsey was extremely helpful Listened to what we wanted and got us a brilliant holiday booked Charlotte was friendly experienced and patient with us as we where booking for 5 peop... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Emma was extremely helpful in sorting out our Glacier Express trip for next year. Gave us plenty of options and provided all the information in a timely manor. Very professional.
Received a Hays Travel update letting me know the Celebrity Cruises were launching their 2028 cruises. It was easy to check out availability on the website and 1 phone call provided me with a comprehe... See more
Company replied
Visited the Romsey branch yesterday 12/08/26 to book a holiday. We were helped by Emma who was very thorough, friendly and looked at all options with us. She made us feel at ease throughout and made t... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 The Hundred, SO51 8GD, Romsey, United Kingdom
- 01794 517700
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So helpful and knowledgeable about the…
So helpful and knowledgeable about the whole thing , amazing
7 April 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, I will make sure this is passed onto Emma. - Tasha, Branch Manager.
Emma was very patient
Emma was very patient, thorough, efficient , friendly and very helpful
5 April 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, I will make sure this is passed onto Emma for her to see. - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words. - Tasha, Branch Manager.
Tasha was very welcoming and helpful
Tasha was very welcoming and helpful, listened to our wants and needs, and used her specialist knowledge to identify opportunities for us to consider. Her advice on the benefits of considered options helped us to fix on our preferences, and her prompt follow up helped us to finalise our bookings.
28 March 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, I'm so pleased we could get your booking secured! - Tasha, Branch Manager.
We were served very promptly with lots…
We were served very promptly with lots of helpful suggestions about our holiday in a very friendly manner
2 April 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, I will make sure this is passed onto Caitlin to see. - Tasha, Branch Manager.
Staff were incredibly helpful and the…
Staff were incredibly helpful and the whole experience was brilliant
22 January 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, I will make sure Charlotte sees this. - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, I will make sure this is passed onto Caitlin. - Tasha, Branch Manager.
Linda who looked after me in the shop…
Linda who looked after me in the shop in Romsey who I booked my main summer holiday with for my son & I. had exceptional customer service, very friendly, patient, empathetic; spent a lot of time going through options and then changed the choice of holiday to support my dynamic which I greatly appreciated; Linda would be an asset to any team & I will definitely be going back to the same travel agent with the hope of seeing her each time for my main Summer and probably other personal holidays in between ; thank you, Linda
28 March 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your very kind words, I will make sure this is passed onto Linda. We are certainly very appreciative of her and how she goes above and beyond :) - Tasha, Branch Manager.
as always Emma Jane listened to what I…
as always Emma Jane listened to what I was looking for in my holidays and found me what I wanted at excellent prices
19 March 2026
Reply from Hays Travel - Romsey
We appreciate you taking the time to share your booking experience with us. We're so glad we could find you the holiday you wanted at a great price.
Helpful advise
Polite, helpful, knowledgeable and professional help and advise. Thanks
22 March 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely review! - Emma
Reply from Hays Travel - Romsey
Thank you so much for your lovely review. It was a pleasure helping you with your insurance - Emma
I was more than satisfied with the…
I was more than satisfied with the service I received. She was helpful and efficient.
20 March 2026
Reply from Hays Travel - Romsey
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our service was helpful and efficient. Thank you - Emma
Reply from Hays Travel - Romsey
Thank you for the kind review, I have passed this on to the agent and we appreciate you taking the time to leave this review. - Caitlin :)
I prefer speaking to a person to book a…
I prefer speaking to a person to book a holiday rather than just booking on line. I have always found the staff at Hays travel in Romsey to be extremely helpful and courteous at all times. I saw Charlotte this time and she was very good.
13 March 2026
Reply from Hays Travel - Romsey
We appreciate you taking the time to share your experience. We're happy to hear that our team is helpful and courteous. Thank you - Emma
Reply from Hays Travel - Romsey
Thank you so much for your lovely review, it was a pleasure helping you book your holiday - Emma
Reply from Hays Travel - Romsey
Thank you for leaving this, I have passed this on to the agent and we appreciate you taking the time to leave this review. Many thanks, Jamie :)
Holiday no stress
We aren’t very good at organising a holiday ourselves, so we needed extra help. We got it in Sasha who found us all the info we needed and arranged our holiday and took the stress out of it for us. She was friendly and professional and explained everything that was needed when and where.
28 February 2026
Reply from Hays Travel - Romsey
Thank you for leaving such a nice review, we appreciate you taking the time to leave this and I have passed this onto the booking agent. Thank you! Jamie :)
Reply from Hays Travel - Romsey
Thank you for leaving this review, I have passed this on to the agent and we appreciate you taking the time to leave this. Many thanks, Jamie :)
They are informative and listen to my…
They are informative and listen to my requirements which has always turned out to be a successful holiday
7 March 2026
Reply from Hays Travel - Romsey
Thank you for taking the time to respond to the feedback. I hope you have a lovely holiday and look forward to seeing you again soon! - Charlotte
Face to face beats online booking .Stand out service.
Stand out service.
My wife and I have been retired for the last ten years.
During which we’ve been on a fair number of holidays wher we have booked online.
It’s tedious and not very personable.
The team in Romsey are brilliant. Little Eva the trainee was great and watched over by her manager. The personal touch will be our go to in future.
5 March 2026
Reply from Hays Travel - Romsey
Thank you for leaving such a lovely review, I have let the agent know and she said it was a pleasure to assist! Many thanks, Jamie :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.