Staff are amazing, Charlotte, totally listens to what you are looking for and found us the perfect holiday to meet our requirements. Just makes the whole process so smooth and easy and you know you a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Myself and my husband went into the Romsey branch to book a holiday. We had a friendly welcome by Emma. Emma listened to what we were looking for in a holiday and quickly got a good choice for us to... See more
Company replied
Emma was really helpful sorted out a couple of issues and arranged a hotel the night before our flight. Nothing is too much trouble and we had help from Caitlin and Lewis with the original booking req... See more
Company replied
Jamie dealt with our enquiries quickly and efficiently, all done with a pleasant and friendly attitude. We came away with new bookings feeling happy and satisfied that the service we received was far... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 The Hundred, SO51 8GD, Romsey, United Kingdom
- 01794 517700
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Romsey
Thank you so much for your review, it is always a pleasure - Emma
Reply from Hays Travel - Romsey
Thankyou for taking the time to provide this feedback and for your kind words, it was a pleasure to help find your trip :) - Tasha, Branch Manager.
Brilliant as normal well done xx
26 July 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely review - Emma
So far so good
2 August 2026
Reply from Hays Travel - Romsey
Thank you for taking the time to respond to the review. I hope you have a lovely time away! - Charlotte
Listened to our requirements and found…
Listened to our requirements and found us the best deal
30 July 2026
Reply from Hays Travel - Romsey
Thank you for leaving this lovely review! I have passed this along to the agent and we appreciate you taking the time to leave this - Caitlin :)
Always great service from Tasha & the…
Always great service from Tasha & the team in Romsey.
25 July 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, and for your kind words! - Tasha, Branch Manager.
Excellent holiday booking experience
Excellent experience. Staff as always friendly & helpful in finding he best holiday. Came away with everything booked & sorted
27 July 2026
Reply from Hays Travel - Romsey
Thank you for your wonderful feedback! Its always a pleasure getting your holidays booked for you - Charlotte
City break to Porto Very helpful travel consultant
Very helpful travel consultant, Tash dealt extremely efficiently with our request and provided lots of advice
20 July 2026
Reply from Hays Travel - Romsey
Thank you for leaving such a nice review, I has passed this on to the agent and we appreciate you taking the time to leave this :) Many thanks, Jamie
Staff are amazing
Staff are amazing, Charlotte, totally listens to what you are looking for and found us the perfect holiday to meet our requirements. Just makes the whole process so smooth and easy and you know you are ATOL protected if something was to happen.
25 July 2026
Reply from Hays Travel - Romsey
Thank you for taking the time to complete the feedback. I hope you have a lovely time and look forward to seeing you soon - Charlotte
Reply from Hays Travel - Romsey
Thank you so much for your lovely feedback - Emma
Friendly Romsey branch.
Myself and my husband went into the Romsey branch to book a holiday. We had a friendly welcome by Emma. Emma listened to what we were looking for in a holiday and quickly got a good choice for us to look through. She had great knowledge and could easily answer any questions we had.
A lovely friendly service as always 😊
24 July 2026
Reply from Hays Travel - Romsey
Thank you so much for your wonderful feedback! We are so pleased to hear that your experience was so positive and that we could help you find the perfect holiday.
Emma was so helpful and on the…
Emma was so helpful and on the ball,helped me locate the Hotel I wanted and booked up exactly what I wanted and take care of everything I need to get to my destination!
23 July 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely reply, it was a pleasure - Emma
The staff was very knowledgeable with…
The staff was very knowledgeable with the parameters of the holiday type i was looking for. The price was very good too
14 July 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, and for your kind words! - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, and for your kind words! - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank you so much for your lovely feedback - Emma
Great really helpful staff
Emma was really helpful sorted out a couple of issues and arranged a hotel the night before our flight. Nothing is too much trouble and we had help from Caitlin and Lewis with the original booking request. All booked and looking forward to the trip
21 July 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely review! It was a pleasure from all of us to help you get your holiday booked! - Emma
OUTSTANDING SERVICE AS ALWAYS
Our river cruise was cancelled and Tasha found us a replacement trip at short notice and an excellent price. Delighted. VMT
21 July 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, and for your kind words! Always a pleasure to assist. - Tasha, Branch Manager.
Ask the experts.
Jamie dealt with our enquiries quickly and efficiently, all done with a pleasant and friendly attitude. We came away with new bookings feeling happy and satisfied that the service we received was far better than anything we could have achieved on line ourselves.
19 July 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words on the service, I will ensure this is passed onto Jamie. - Tasha, Branch Manager
They were very helpful getting use the…
They were very helpful getting use the right hotel we needed and they were very good in explaining everything about the resort
19 July 2026
Reply from Hays Travel - Romsey
Thank you for your feedback! We are so pleased we could help you find the perfect hotel. We appreciate your kind words.- Charlotte
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.