This is our 2nd time booking through Ripon, from entering the shop to booking and leaving, everyone was lovely, friendly and helpful. Lauren who booked the holiday listened and came up with a choice o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
EVERYTHING!!!! From walking in to leaving-a fully happy, satisfied customer. All the staff make you very welcome, with,as always-a big smile. A thoroughly professional, slick team, in every aspect... See more
Company replied
Fantastic ⭐️ Every single detail thought through on my behalf, with professionalism and care. Amazing. Thank you so much 😊
Company replied
We went in to book a holiday to Gran Canaria, which we have been to several times. We saw Charlotte who sorted out our holiday very quickly as we knew exactly what we wanted. Once booked Charlotte w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4A Westgate, HG4 2AT, Ripon, United Kingdom
- 01765 605266
4.9
Excellent
777 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hays Travel - Bravo 👏
Hays Travel, Ripon. Always look after my needs when booking a holiday. Hassel free, no pressure, trustworthy advise and guidance. Always on hand to help.
15 January 2026
Reply from Hays Travel - Ripon
Thank you for your find words and positive feedback Many Thanks Caroline
Thank you Chloe for booking another…
Thank you Chloe for booking another holiday. Thank you for your patience, kindness and consideration 😊
14 January 2026
Reply from Hays Travel - Ripon
Thank you - Chloe
Friendly & efficient
Friendly efficient service followed up by keeping me informed of the answers to questions asked
3 January 2026
Reply from Hays Travel - Ripon
Thank you for your kinds words and positive feedback Many Thanks Charlotte
There's a reason we go back to the same…
There's a reason we go back to the same place to book our holidays, we trust them 💯
We've been going to Hays Ripon for a number of years and will continue for more to come. Great service 👏 special thanks to Charlotte for sorting it for us this year 😀
10 January 2026
Reply from Hays Travel - Ripon
Thank you - Caroline
A pleasurable experience…
Member of staff was very helpful and as she was a trainee she took her time and if needed asked the right questions to another member of staff.
10 January 2026
Reply from Hays Travel - Ripon
Thank you - Chloe
friendly and helpful
It was friendly and helpful. I'm used to arranging holidays myself, so it was good to have most of the legwork done by someone else.
1 January 2026
Reply from Hays Travel - Ripon
Thanks you - Ruby
Quick efficient service
Quick efficient service. Very responsive on phone and emails. Gives plenty of options
11 January 2026
Reply from Hays Travel - Ripon
Thank you - Caroline
Lauren was attentive and helpful
Lauren was attentive and helpful, she has a great sense of customer service l
11 January 2026
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback Many Thanks Lauren
Fabulous service …
Nicola was knowledgeable and helpful and got us a great deal on our holiday. Such a friendly agent who always listens and builds you the best holiday!
11 January 2026
Reply from Hays Travel - Ripon
Thank you for your kind review, it is always my pleasure to be able to help and get you booked. Kind regards Nicola
Fantastic service.
Fantastic service from Nicola at the Ripon branch. She is extremely helpful, knowledgeable, and always ensures everything is correct from start to finish. Nicola consistently finds the best deals and offers excellent advice when booking accommodation. We have booked with her before and will definitely continue to do so in the future.
7 January 2026
Reply from Hays Travel - Ripon
Many thanks - Nicola
Chloe was keen to help and explained…
Chloe was keen to help and explained all the extras we hadn’t considered
1 January 2026
Reply from Hays Travel - Ripon
Many thanks - Chloe
Get away girls
I The young lady was very helpful i Will always go to Hays travel in ripon when i want to go anywhere
7 January 2026
Reply from Hays Travel - Ripon
Thank you - Caroline
Very kind agent call Nicola helped me…
Very kind agent call Nicola helped me book a quick break away.
4 January 2026
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback Many Thanks Nicola
Nicola in the Ripon branch is very good…
Nicola in the Ripon branch is very good and makes sure that all is correct every step of the way. She always makes you aware of the best deals and gives very good advice when booking accommodation. We have booked with Nicola several times and we will go back to her in the future.
3 January 2026
Reply from Hays Travel - Ripon
Thank you - Nicola
Always a good service from Hays Travel.
31 December 2025
Reply from Hays Travel - Ripon
Always our pleasure to be able to help. Many thanks Nicola
Always friendly funny and informative…
Always friendly funny and informative always willing to do the very best ! Excellent
31 December 2025
Reply from Hays Travel - Ripon
Thank you for your kind word, Its always my pleasure to be able to help. Many thanks Nicola
quick service and completed in one visit
24 December 2025
Reply from Hays Travel - Ripon
Thankyou! - Nicola
Never have visited your shop before We…Holiday 2026
Never have visited your shop before We found Nicola Frances Very helpful and explain everything in detail
23 December 2025
Reply from Hays Travel - Ripon
Thank you - Nicola
Exceptional!
As always, helpful, friendly, nothing too much trouble! Your Ripon team, led by Caroline, are exceptional.
20 December 2025
Reply from Hays Travel - Ripon
Thank you - Caroline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.