Excellent. It always is we never come away disappointed. Natalie was spot on and within 30 minutes she had completed our booking. A first class job. Thank you.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Again, absolutely brilliant experience. Once again Julie sorted us out with our 5th holiday booked with the Ripley branch. Super friendly and you are always felt welcomed. Thank you so much.
Company replied
A great team whose attention to detail is second to none. From a basic trip to Spain or the holiday of a lifetime these make sure everything is covered. I recommend Hays Travel in Ripley to every... See more
Company replied
Caroline was very helpful at looking for a holiday as we weren't sure where to go.Very polite and interested in what we wanted out of the holiday
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 Oxford Street, DE5 3AP, Ripley, United Kingdom
- 01773297043
4.9
Excellent
720 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Holiday shopping
Atmosphere was relaxed as we knew the staff
Put under no pressure
Explained what option's we had
Staff searched for flight times that we liked
That's why we keep coming back.
8 March 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave us some positive feedback.
Booking Tenerife
We only went in for an idea of prices at a hotel in Tenerife but ended up booking it there and then. This is our second booking with you this year and again we had the pleasure of Amy sorting out our holiday. She was extremely pleasant, friendly and helpful. We will have no hesitation in booking with you again.
8 March 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave such a positive review. It really was a pleasure to book your holiday. Amy
Excellent service,Amy was very…
Excellent service,Amy was very knowledgeable and sorted our holiday to our exact requirements
7 March 2026
Reply from Hays Travel - Ripley
Thankyou for taking the time to respond and your kind words. We aim to do our best. Amy
Excellent service and guidance during…
Excellent service and guidance during booking our holiday
28 February 2026
Reply from Hays Travel - Ripley
Thankyou for taking the time to leave a lovely review, It was a pleasure Julie
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a lovely review
Fantastic Customer Service
The staff are all excellent! Second to none. We do not go anywhere else. Your staff are so professional, knowledgeable, helpful and you would never find another shop with such perfect staff. The Manager is brilliant and they all get on so great. Would not go anywhere else! They all deserve a big written thank you from higher management.
3 March 2026
Reply from Hays Travel - Ripley
Thank you far taking the time to leave a lovely review. It is always a pleasure to see you both and book your holidays.
We had a lovely lady very helpful
4 March 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a lovely review. Amy
Reply from Hays Travel - Ripley
Thankyou for taking the time to leave positive feedback. See you soon. Regards Kyle
Reply from Hays Travel - Ripley
Thankyou for your lovely feedback. Amy
As always staff were helpful at finding…
As always staff were helpful at finding holiday amazing customer service
18 February 2026
Reply from Hays Travel - Ripley
Thankyou Julie for you kind words.
Julie :)
The staff were very helpful
The staff were very helpful, to be honest i didn’t think that they would find me anything because of were i wanted to go but 15 minutes later i had a holiday, thank you so much, by the way weather is beautiful
17 February 2026
Reply from Hays Travel - Ripley
Thankyou for a lovely review , happy your enjoying the sun :)
Caroline .
The staff very friendly and helpful
The staff very friendly and helpful. Told them what I wanted, They just got me exactly what I asked for, Very professional team.
22 February 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a lovely review! Was a pleasure Kyle
Always helpful
Always helpful, always friendly & willing to listen to your needs / requirements.
16 February 2026
Reply from Hays Travel - Ripley
Its always a pleasure to see you and book your holidays! Thankyou for your kind feedback.
The lady who introduced herself as…
The lady who introduced herself as Caroline, was very kind and helpful she explained everything so clearly and dealt with us in a professional manner. She was really helpful .
17 February 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a lovely review! it was a pleasure. Caroline
PROFESIONABLE & KNOWLEDGEABLE
17 February 2026
Reply from Hays Travel - Ripley
It was a pleasure to book your holiday. Thank you Kyle.
Reply from Hays Travel - Ripley
Thank you for your feedback. Kyle
Staff always so helpful and friendly
Staff always so helpful and friendly, will cheque out any queries. Wouldn’t dream of going anywhere else.
13 February 2026
Reply from Hays Travel - Ripley
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that our team is helpful and friendly for you.
Reply from Hays Travel - Ripley
Thankyou for your kind words.
Caroline :)
Reply from Hays Travel - Ripley
Thankyou for your kind review .
Caroline :)
The travel advisor was very friendly…
The travel advisor was very friendly and helpful and kept me informed of everything about the holiday.
3 February 2026
Reply from Hays Travel - Ripley
Thankyou for a lovely review, a pleasure to book your holiday .
Julie :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.