Hays Travel - Ripley Reviews 

703
TrustScore 5 out of 5

4.9

34 Oxford Street, DE5 3AP Ripley, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Not trying to take more money off us than some other Travel shops. Friendly, helpful staff. Very helpful, I.e. best dealt, better hotel, easier to get to airport.

Company replied

Rated 5 out of 5 stars

I went in the shop knowing what I wanted with a screen shot of a price I had found online. The lady that dealt with me was very professional and soon had the holiday on screen that I was wanting. All... See more

Company replied

Rated 5 out of 5 stars

Fantastic service as per usual.We always choose Hays Travel in Ripley Derbyshire as our preferred travel agent. Friendly and professional staff are there for all of our holiday requirements. Special... See more

Company replied

Rated 5 out of 5 stars

My wife and I walk into the shop and are immediately greeted by everyone with a smile and kind words, it’s a joy to go in.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 34 Oxford Street, DE5 3AP, Ripley, United Kingdom

  • 01773297043

4.9

Excellent

TrustScore 5 out of 5

703 reviews

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4.9

All reviews

(703)

117,540 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We thought Caroline and the team were…

We thought Caroline and the team were very helpful , knowledgeable and informative. We were pleased with the service and after service with the plane tickets too.

28 July 2026
Hays Travel - Ripley logo

Reply from Hays Travel - Ripley

Thank you very much for taking the time to give us feedback. Hope you have an amazing time away.

Rated 5 out of 5 stars

Not trying to take more money off us…

Not trying to take more money off us than some other Travel shops.

Friendly, helpful staff.

Very helpful, I.e. best dealt, better hotel, easier to get to airport.

24 July 2026
Hays Travel - Ripley logo

Reply from Hays Travel - Ripley

Thank you for taking the time to leave us a positive review. It is always a pleasure to help book your holidays

Rated 5 out of 5 stars

My wife and I walk into the shop and…

My wife and I walk into the shop and are immediately greeted by everyone with a smile and kind words, it’s a joy to go in.

1 August 2026
Hays Travel - Ripley logo

Reply from Hays Travel - Ripley

Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a positive and welcoming experience for you and your wife. It's truly a joy to know you feel that way.

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, quick and easy to book your holiday. We've always received an excellent service.

18 July 2026
Hays Travel - Ripley logo

Reply from Hays Travel - Ripley

Thank you for taking the time to leave a lovely review, we really appreciate it - Jade :-)

Rated 5 out of 5 stars

Helpful travel consultant

Helpful travel consultant, listened to my needs and managed to accommodate as per my request.

21 July 2026
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Reply from Hays Travel - Ripley

Thank you for taking the time to leave a lovely review, i really appreciate it - Kyle

Rated 5 out of 5 stars

Brilliant staff !!

I went in the shop knowing what I wanted with a screen shot of a price I had found online. The lady that dealt with me was very professional and soon had the holiday on screen that I was wanting. All was done and sorted within 15minutes. Excellent experience

9 July 2026
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Reply from Hays Travel - Ripley

Thank you for your lovely review! It was a absolute pleasure. Natalie

Rated 5 out of 5 stars

We went to Book a coach holiday with…

We went to Book a coach holiday with Alfa holidays. Julie the lady tha served us was lovely she checked everything for us and made us feel welcome.

15 July 2026
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Reply from Hays Travel - Ripley

Thank you for taking the time to leave a lovely review, i really appreciate this - Julie

Rated 5 out of 5 stars

Very helpful

Very helpful. Took all the stress out of booking online. Very pleasant and friendly member of staff.

14 July 2026
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Reply from Hays Travel - Ripley

Thankyou for your kind words .It was pleasure booking your holiday.
Caroline :)

Rated 5 out of 5 stars

Thank you to Kyle at the Ripley branch

Thank you to Kyle at the Ripley branch! You took all the stress out of the holiday search and found us the perfect holiday. Will definitely be back next year for your expertise.

5 July 2026
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Reply from Hays Travel - Ripley

Hello,

Than you for taking the time to leave me some feedback. Was a pleasure to book you and getting you an amazing deal.

Rated 5 out of 5 stars

Amazing service from all the staff at…

Amazing service from all the staff at hays travel Ripley. I wouldn’t go anywhere else to book my holidays.

11 July 2026
Hays Travel - Ripley logo

Reply from Hays Travel - Ripley

Thankyou for kind review , its a pleasure to book your holiday as always :)
Julie

Rated 5 out of 5 stars

Extremely helpful.

Extremely helpful.

13 June 2026
Hays Travel - Ripley logo

Reply from Hays Travel - Ripley

Thank you so much for your lovely review. It was a pleasure

Rated 5 out of 5 stars

Came into store knowing exactly what we…

Came into store knowing exactly what we was looking for sat and spoke with Kyle he was great and helpful

5 July 2026
Hays Travel - Ripley logo

Reply from Hays Travel - Ripley

Thank you for taking the time to leave a positive review. It is always a pleasure to book your holidays.

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