We had a fantastic experience booking our holiday with Sophie. She was absolutely lovely, very pleasant and incredibly helpful throughout the whole booking process. Nothing was too much trouble, and... See more
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Love this team. That's why we keep returning. They are so helpful with our australian trip which kept changing. A big thank you to Sarah, Sophie and Debbie for keeping us upto date and helped wit... See more
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Sophie was exceedingly helpful and supportive and came up with lots of solutions. We went in with what we thought would be a challenging request but came out after a very pleasant session with the wh... See more
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I was totally impressed with the service I was given. There was lots of communication of what I was looking for my requirements and needs.i wasn’t rushed or pressured in any way the staff members who... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 High Street, TS10 3DD, Redcar, United Kingdom
- 01642 918977
5.0
Excellent
1K reviews
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Ellie was very helpful she tried…
Ellie was very helpful she tried numerous ways to sort our difficult holiday out as we were flying from 2 different airports to meet up for a family holiday .
She managed to sort it out at a good price,would certainly recommend her .
17 July 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful 5-star review! I am so happy I was able help book your family holiday, thank you so much for your patience. The countdown is down and hopefully use might get away to Italy inbertween lol 🤣 Thank you again Ellie :)
Amber our sales assistant was great
Amber our sales assistant was great, helpful and informative, also very professional and welcoming it was a pleasure talking to her.we always go to Hayes travel we believe them to be the best travel agent in the country, always a welcome when you enter.
17 July 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with Amber. We truly appreciate your kind words and look forward to assisting you with future bookings.
Very helpful and polite and nothing to…
Very helpful and polite and nothing to much trouble
17 July 2026
Reply from Hays Travel - Redcar
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you found our team to be helpful and polite, and that nothing was too much trouble. We truly appreciate your kind words :)
Reply from Hays Travel - Redcar
Thank you for your lovely review! We are so pleased to hear that our team is always brilliant and helpful. We hope you are looking forward to your amazing holiday in 2028 :)
Well Debbie and colleges
Well Debbie and colleges
Thank you for your patience I appreciate you there were a lot of questions a lot of change of mind we got there in the end with a lot of help and reassurance and knowledge
Thanks for another holiday booking look forward to the next
Sarah wright
16 July 2026
Reply from Hays Travel - Redcar
Thank you for your kind words! We are so pleased to hear that our team was able to assist you in booking your holiday with patience, reassurance, and knowledge. We look forward to helping you with your next booking!
Debs,the travel advisor,was once again outstanding 😊…
Debs,the travel advisor,was once again so very helpful,knowledgeable and friendly,we would always book with Debs at Hays Redcar.😊⭐⭐⭐⭐⭐⭐have given six stars for excellent service.
16 July 2026
Reply from Hays Travel - Redcar
Thank you so much for your amazing review! Deb will be over the moon to read your trustpilot, wishing you the best holiday! Hope to see you again soon :)
Reply from Hays Travel - Redcar
Thank you so much for your lovely review! We're delighted to hear you were happy with our communication and speedy service. Your kind words mean a lot to the team, and we really appreciate you taking the time to share your experience. We look forward to seeing you again soon! 😊
I use Hayes Redcar quite a lot
I use Hayes Redcar quite a lot, nothing is ever too much trouble, regardless of my numerous requests and questions. All the staff are brilliant and on this occassion it happened to be Sophie.
14 July 2026
Reply from Hays Travel - Redcar
Aww thankyou for your kind words :) It was lovely to book your holiday Graham! It sure is a bucket list trip and one to look forward too. Thankyou, Sophie
Always a pleasure to go into Hays…
Always a pleasure to go into Hays Recar. The staff a friendly and very knowledgeable.
7 July 2026
Reply from Hays Travel - Redcar
Thank you for your kind review! We're delighted to hear it's always a pleasure visiting us. Your lovely comments about our friendly and knowledgeable team mean a great deal to us :)
Taking time to find the right holiday
I went with ideas of what I'd like for my holiday and Sophie happily helped me narrow down the ideas to a lovely looking holiday
11 July 2026
Reply from Hays Travel - Redcar
Thank you for your lovely review! We're so pleased Sophie was able to help you narrow down your ideas and find the perfect holiday for you :)
Always a pleasure seeing the ladies in…
Always a pleasure seeing the ladies in Redcar. All of them are knowledgable, professional and friendly. Next holiday booked and I know I will have a wonderful time.
3 July 2026
Reply from Hays Travel - Redcar
Thankyou for your kind words! We're delighted to have helped you book your next holiday and can't wait to hear all about your wonderful time when you return :)
The staff are always very pleasant
The staff are always very pleasant, helpful and efficient.
7 July 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful review! We're so pleased to hear that you found our staff to be pleasant, helpful, and efficient. Your kind words mean a great deal to the team, and we look forward to welcoming you again soon :)
Very helpful staff
9 July 2026
Reply from Hays Travel - Redcar
Thank you so much for your lovely review, I hope you have a fantastic holiday! Deb :)
Brilliant as always
8 July 2026
Reply from Hays Travel - Redcar
Thanks Mr T always a pleasure to look after you & maggie, 20 years plus and counting 🥰, Louise xx
Louise is amazing at Redcar
Louise is amazing at Redcar. Friendly and interested in us. Such a lovely lady. She makes booking a holiday a very pleasurable experience. Always feel that we are in safe hands when we visit the store. Recommend very highly.
7 July 2026
Reply from Hays Travel - Redcar
Thank you so much for this 😊
It’s always a pleasure helping you plan your holidays, and I’m so glad you all enjoy coming into the branch, for me it's not just about the holiday it's the inspiring discussions we have too, we always put the world to rights 😂
Your lovely words really mean a lot, thank you for that and thank you Booking, I can't wait to help you plan your next adventure!
Louise 🌴✈️💙
Reply from Hays Travel - Redcar
Thank you for your kind words! We're so pleased to hear the team consistently deliver a 5-star service. We really appreciate your support and look forward to seeing you again soon! :)
The young lady that served us was very…
The young lady that served us was very helpful, nothing was too much trouble, will definitely use Hays again.
6 July 2026
Reply from Hays Travel - Redcar
Thank you for coming in to see us Carole! It was a pleasure to help you get your trip to London sorted. Thank you also for taking the time to leave us your feedback, it's always appreciated :)
Ellie was fantastic
Ellie was fantastic. I always use Hays to book my holidays and they have never let me down. Ellie has been my advisor a few times now and she's great.
3 July 2026
Reply from Hays Travel - Redcar
Hi Janet thank you so much for you lovely feedback it is always a pleasure booking your holidays and looking forward to helping you with plenty more in the future, Many Thanks Ellie
It was just so easy to book the holiday…
It was just so easy to book the holiday as Ellie the rep was so easy to deal with
1 July 2026
Reply from Hays Travel - Redcar
I am so happy I was able to help get this booked to get this booked! Congratulation on your house and to add to excitement you have a holiday to look forward to! Have the best time, Ellie :)
Great service & advice
We were unsure of the hotels in a resort which would be suitable for our needs. We were given the time and advice needed to book a holiday that we’re looking forward to.
Thank you to both Sophie & Debbie- 2 holidays booked in 2 days!
2 July 2026
Reply from Hays Travel - Redcar
Thank you so much for your great review, I hope you have the most fantastic time on your holiday I am very jealous! Thank you again Deb & Sophie:)
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