Excellent customer care, 2nd holiday booked through Hayes Redcar this year. Nothing was too much trouble for Sophie, and found the ideal cruise for me (as a first cruise), with a potential 2nd cruise... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very friendly polite and professional staff. Always find best deal. Exchange rates always good. Wouldn't go anywhere else Thank you hays redcar
Company replied
Louise is amazing at Redcar. Friendly and interested in us. Such a lovely lady. She makes booking a holiday a very pleasurable experience. Always feel that we are in safe hands when we visit the stor... See more
Company replied
Great service. Cloe was very knowledgeable about the Greek island's. Found us a great hotel in the area we had requested. She advised us of money saving by moving date slightly and also booked car par... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 High Street, TS10 3DD, Redcar, United Kingdom
- 01642 918977
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We always get the best service from all…
We always get the best service from all the team. Sarah has sorted us out again. Can well recommend this branch!
4 August 2026
Reply from Hays Travel - Redcar
Thank you so much for your wonderful review! We are so pleased to hear that you consistently receive such helpful service from our team and Sarah in particular. We truly appreciate your kind words.
Amber the sales assistant was great…
Amber the sales assistant was great very informative excellent customer service will be going to use her again and will highly recommend her too friends x
4 August 2026
Reply from Hays Travel - Redcar
Thank you so much for your feedback! We are so pleased to hear that you received excellent customer service and found our team member to be very informative. We look forward to assisting you again in the future!
Sarah was lovely looked through…
Sarah was lovely looked through different options and so patient
31 July 2026
Reply from Hays Travel - Redcar
Thank you for your kind words! We are so pleased to hear that Sarah was patient and helped you explore different options. Thankyou! :)
Lovely friendly service.
Lovely friendly service.
Very helpful and dealt with all our requests too.
Staff are so friendly we keep coming back as they put our minds at ease.
Thank you 😊
2 August 2026
Reply from Hays Travel - Redcar
Hi Shirley
Thank you for your lovely feedback! It's so lovely to hear that you were made feel at ease and that you keep coming back. We appreciate your kind words, and look forward to seeing you again soon :)
Many Thanks Sarah :)
I really like the friendly and very…
I really like the friendly and very helpful the staff were with me
31 July 2026
Reply from Hays Travel - Redcar
Hi Shelia Thank you for your wonderful feedback! I'm so pleased to hear that you found Chloe friendly and very helpful, and I will be sure to pass on your kind words :) Many Thanks Sarah
Very helpful member of staff
1 August 2026
Reply from Hays Travel - Redcar
Hi John Thank you for your wonderful feedback! Its lovely to hear that Sophie was very helpful during your visit. We truly appreciate your kind words. Thanks Sarah
Sophie and Ellie have been great
Sophie and Ellie have been great, super friendly and very fast and efficient. Hope they get a bonus.
31 July 2026
Reply from Hays Travel - Redcar
Hi Richard Thank you for your wonderful 5-star review! We truly appreciate your kind words, And ill be sure to pass them on to Ellie and Sophie :)
Many Thanks Sarah
A Helpful friendly advisor who made the…
A Helpful friendly advisor who made the booking smooth easy informative and straightforward.
11 July 2026
Reply from Hays Travel - Redcar
Thank you for your lovely 5-star review! We are so pleased to hear that you found our team helpful and we truly appreciate your kind words. Thanks, Sophie :)
Friendly helpful service
I came in with a good idea of what I wanted but had some questions which were all answered in a friendly and professional manner. I had an online price which was matched.
30 July 2026
Reply from Hays Travel - Redcar
Thanks for your kind words! We're so happy we could answer your questions and match your online price. We appreciate your feedback and look forward to seeing you again soon! :)
Friendly efficient service as always…
Friendly efficient service as always from Hays. Chloe helped us book our holiday and answered all our queries in a professional friendly manner.
28 July 2026
Reply from Hays Travel - Redcar
Thank you so much for your lovely review! 😊 It was a pleasure helping you book your amazing holiday, and I'm so pleased to hear you were happy with the service. I really appreciate your kind words and look forward to helping you plan your next getaway! Thanks, Chloe :)
Excellent Customer Service…
Excellent customer service every time from the Redcar branch ALL STAFF are very well trained professional friendly and most polite I dealt with Sarah this time she was most patient answering all my many questions (and there were many) and booked us the perfect holiday we have always dealt with this branch and are more than happy to continue
28 July 2026
Reply from Hays Travel - Redcar
Hi Sue
Thank you so much for your lovely review! 💕
It is always a pleasure helping you and Wilf with your holidays, and I look forward to assisting you with many more in the future. 😊
I hope you both have a wonderful time on your river cruise and in Tenerife. I can't wait to hear all about your adventures when you're back!
Many thanks,
Sarah and all the girls at Redcar x
Reply from Hays Travel - Redcar
Thank you for your lovely 5-star review! We are so pleased to hear that you found our team wonderful and we truly appreciate your kind words. Thanks, Amber :)
Hays travel redcar
Very friendly polite and professional staff.
Always find best deal.
Exchange rates always good.
Wouldn't go anywhere else
Thank you hays redcar
28 July 2026
Reply from Hays Travel - Redcar
Thank you so much for your fantastic review! I am so happy I was able to help get this booked and find you a fantastic deal! Thanks, Chloe :)
Very friendly staff
Very friendly staff. Got us the holiday we wanted no fuss directed us to all the nessasery info we wanted.
Very helpful
16 July 2026
Reply from Hays Travel - Redcar
Thank you for your lovely review, wishing you a fantastic holiday to Tenerife! Lou :)
Amber was very and pleasant towards me…
Amber was very and pleasant towards me and very informative she was very conscientious in doing her job
26 July 2026
Reply from Hays Travel - Redcar
I really appreciate you amazing review, I hope you have a lovely time escaping to winter sun, i looks like a stunning hotel. Thank you again for you great review. Amber :)
Great service
Great service. Cloe was very knowledgeable about the Greek island's. Found us a great hotel in the area we had requested. She advised us of money saving by moving date slightly and also booked car parking
25 July 2026
Reply from Hays Travel - Redcar
Thank you so much Linda for your fantastic review! I am so happy I was able to help get this booked and find you a fantastic deal! The countdown is now on until your holiday have a lovely time. Chloe :)
Ellie was really helpful
Ellie was really helpful. Professional and thorough. She listened to what we said and made sure that was what we got. Thank you.
25 July 2026
Reply from Hays Travel - Redcar
Hi Gina Thank you for your review! We are so pleased to hear that our Ellie was helpful, professional, and thorough. Ill be sure to pass these lovely comments on to Ellie :)
Thanks Sarah
The person who dealt with us was good…
The person who dealt with us was good we went in not knowing when and where we wanted too go we give her a challenge and she came up with the perfect place
25 July 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful feedback! We are so pleased to hear that Ellie was able to help you find the perfect place, even with a challenge. We hope you have a fantastic trip! Sarah :)
Nothing was too much trouble
24 July 2026
Reply from Hays Travel - Redcar
Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with us in branch! Chloe :)
Sophie was extremly helpful in booking…
Sophie was extremly helpful in booking our holiday, any queries was answered honestly snd helpful, nothing was a problem
24 July 2026
Reply from Hays Travel - Redcar
We're so happy to hear that Sophie was extremely helpful in booking your holiday and answered all your queries honestly. We appreciate your kind words! Thank you for taking the time to leave us feedback, it's always appreciated :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.