We had a fantastic experience booking our holiday with Sophie. She was absolutely lovely, very pleasant and incredibly helpful throughout the whole booking process. Nothing was too much trouble, and... See more
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See what reviewers are saying
Love this team. That's why we keep returning. They are so helpful with our australian trip which kept changing. A big thank you to Sarah, Sophie and Debbie for keeping us upto date and helped wit... See more
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Sophie was exceedingly helpful and supportive and came up with lots of solutions. We went in with what we thought would be a challenging request but came out after a very pleasant session with the wh... See more
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I was totally impressed with the service I was given. There was lots of communication of what I was looking for my requirements and needs.i wasn’t rushed or pressured in any way the staff members who... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 High Street, TS10 3DD, Redcar, United Kingdom
- 01642 918977
5.0
Excellent
1K reviews
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The excellent service by the young man…
The excellent service by the young man taking our booking, also the excellent deal we were offered which turned out to be cheaper than the one our friends got when booking direct whilst on board last year
24 February 2026
Reply from Hays Travel - Redcar
Thank you so much for your wonderful feedback. We’re delighted to hear that you received excellent service and that we were able to offer you such a great deal. I’ll be sure to pass your kind comments on to Luke who assisted with your booking - he’ll be thrilled to hear this. We truly appreciate your custom and look forward to helping you again in the future!
Excellent customer service from Sophie @ Redcar Hays Travel
Sophie was extremely helpful, talking us through all the holiday details in a very polite and professional manner. Thank you & well done Sophie.
18 February 2026
Reply from Hays Travel - Redcar
We appreciate you taking the time to share your experience. We're so glad to hear that our team member was helpful, polite, and professional.
redcar, Hays Travel
Great service as always
Nothing too much trouble, gave us lots of options for the Dominican Republic holiday and booked our hol!!
Always book with Hays Redcar 👍
15 February 2026
Reply from Hays Travel - Redcar
Thank you so much for your lovely words it really means a lot to us 💙
I am so pleased you felt well looked after and that we could give you plenty of options for your Dominican Republic holiday. It looks like a stunning hotel and I hope you have a fantastic time! Louise 🌴✈️
Great service
Great service, the young lady listened to all our requests and came up with the ideal holiday, she had extensive knowledge of the hotel and area,a great help.
13 February 2026
Reply from Hays Travel - Redcar
Mrs Thompson,
We're so happy to hear that my expertise helped you discover the ideal holiday! Thank you for sharing your positive experience with us.Ellie :)
Lovely warm welcoming smile from Luke at the Redcar branch
Lovely warm welcoming smile from Luke in the Redcar branch, very informative, patient & polite, i was buying insurance for an under 18 whom was travelling solo, luke made the whole process very simple, talked me through my options & had us sorted within a few clicks of a button, all printed out on paper, a copy for me & a copy for my child to travel with, all important numbers highlighted & everything explained fully. Made a very anxious mum feel settled. Thankyou.
18 February 2026
Reply from Hays Travel - Redcar
Hi Stephanie
I am so happy to hear that the process was made simple and clear. Thank you for sharing your experience.
I appreciate you highlighting the informative and patient service you received from me.
Luke
Redcar, Hays Travel
Friendly helpful staff
Friendly helpful staff. Very knowledgeable and answered all our queries.
16 February 2026
Reply from Hays Travel - Redcar
We appreciate you sharing your experience with us. We're so glad you found that Ellie was helpful, knowledgeable, and answered your questions. And thankyou for booking your holiday with us :)
Redcar, Hays Travel
good service could not be more helpfull
15 February 2026
Reply from Hays Travel - Redcar
David,
We appreciate you taking the time to leave us such a wonderful review! We are so glad we could be of assistance to you.
redcar, Hays Travel
Reply from Hays Travel - Redcar
Lisa,
We appreciate you taking the time to share your feedback, we are so glad to hear you received excellent customer service from Ellie! Thankyou for booking :)
Redcar, Hays Travel
Louise is amazing as always she…
Louise is amazing as always she tailored our holiday to everything we wanted to take in whist in Tromso.
Thank you for sorting it all for us.
13 February 2026
Reply from Hays Travel - Redcar
Thanks Jenna, my pleasure as always :) can't wait to see the photos ! Louise x
Made every effort to secure the holiday…
Made every effort to secure the holiday and hotels i wanted at the price i needed. Olivia went out of her way to help me with my booking,
A valued member of staff.
10 February 2026
Reply from Hays Travel - Redcar
Thank you for your lovely review Margaret. It was a pleasure to get your holiday booked! Thank you for booking with us again. Thanks, Liv :)
Debbie at Redcar branch was helpful and…
Debbie at Redcar branch was helpful and professional booking our upcoming holiday.
10 February 2026
Reply from Hays Travel - Redcar
Thank you for coming in to see us and for taking the time to leave us a lovely comment! It was a pleasure to get your holiday booked and I hope you both have a wonderful time! Debbie :)
India Booked
From when I contacted Hay’s Redcar Sarah was quick to respond to all my enquiries.
On going into book our holiday we were made very welcome by all the staff.
Sarah completed our booking in a very professional and informative way.
5 February 2026
Reply from Hays Travel - Redcar
Thank you so much for taking the time to leave us feedback. It was an absolute pleasure to get your trip to India arranged and we hope you have a wonderful time! :) Sarah
Reply from Hays Travel - Redcar
Thank you for taking the time to leave us a review! We're so happy you found our service efficient and hope you have a wonderful time in the Caribbean :)
Lovely friendly girls
Lovely friendly girls, swift response and great deals. We will definitely book with Hays again
8 February 2026
Reply from Hays Travel - Redcar
Thank you so much for your kind review! We’re really glad you found Sarah friendly and helpful, and that she could get you a great deal. We look forward to booking your next trip with you soon 😊✈️
Reply from Hays Travel - Redcar
Thank you so much for your lovely review, it is such a lovely present and I hope you have a fantastic time exploring Jamaica. Ellie :)
Friendly and helpful service!
Very warm and welcoming and helped us to get the best possible deal.
Have used Hays multiple times and find them consistently excellent.
6 February 2026
Reply from Hays Travel - Redcar
Thank you so much for your kind feedback Julia! I'm glad we could help book your flights to Turkey! Thanks, Liv :)
HAPPY WITH HAYS
Lovely patient staff willing to go the extra mile to get what the customer wants taking away the stress of booking a holiday
6 February 2026
Reply from Hays Travel - Redcar
We really appreciate your kind words! Thank you for taking the time to leave us so a lovely review :) Alicia
friendly welcome always awaits …
A friendly welcome always awaits you on arrival. Each and every member of the team at the Redcar branch is extremely professional and great at finding the best holiday and deals.
29 January 2026
Reply from Hays Travel - Redcar
Anthony Nicholson,
We appreciate your kind words and are so happy to hear that you enjoy visiting our branch. It's great to know our team provides professional service and finds great holidays. Luke :)
Hays Travel
Friendly,helpful and professional
Friendly, helpful staff who did their best to satisfy our needs.
We have always found the staff to be very professional.
29 January 2026
Reply from Hays Travel - Redcar
Thanks so much for your kind words! We’re really glad to hear you found our team friendly and helpful. I always aim to look after our customer, so it’s great to know that came across. I really appreciate you taking the time to leave feedback and hope to see you again soon! Deb 😊
Very helpful staff member (Luke)
Very helpful staff member - a number of years of experience in the travel industry helped our visit to your local agency quite painless ( paying of the holiday proved more painful ! )
27 January 2026
Reply from Hays Travel - Redcar
We're happy to hear that Luke made your visit easy! Thanks for taking the time to leave feedback, we always appreciate it :)
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