Hays Travel - Rayleigh Reviews 

1,351
TrustScore 5 out of 5

4.9

46 High Street, SS6 7EA Rayleigh, GB


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Rated 5 out of 5 stars

We dealt with Zoe who welcomed us with a smile and a coffee. There was a great buzz in the travel agent’s and all the staff said hello and were very upbeat. Throughout the booking process we laughed a... See more

Company replied

Rated 5 out of 5 stars

Great service from Sam , very professional and friendly member of staff. Booked holiday without any hassle and asked lots of questions all of which were answered. Recommend highly! Start your holiday... See more

Company replied

Rated 5 out of 5 stars

Daisy, at Rayleigh Hays travel made booking our holiday a very easy and pleasant experience. She listened to our requests and sorted out our complete holiday. Daisy has a lovely manner and nothing was... See more

Company replied

Rated 5 out of 5 stars

Walking into the Rayleigh shop we had very little idea of where we wanted to go on holiday. After a short while talking to David and discussing our preferences of what we would like for our holiday we... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 46 High Street, SS6 7EA, Rayleigh, United Kingdom

  • 01268857283

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,351)

118,901 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience at hays Travel…

Excellent experience at hays Travel with Sam. She took us through all the options in great detail and spent alot of time making sure we were happy with the hotels chosen.

25 July 2026
Hays Travel - Rayleigh logo

Reply from Hays Travel - Rayleigh

Peter,

Thank you for your wonderful feedback! We are so pleased to hear that our team member Sam provided such thorough guidance and helped you find the perfect hotels. We appreciate your kind words.

Kind Regards
Hays Travel Rayleigh

Rated 4 out of 5 stars

Zoe helped me ,with booking my first…

Zoe helped me ,with booking my first cruise very helpful, thank you .

17 July 2026
Hays Travel - Rayleigh logo

Reply from Hays Travel - Rayleigh

Carol,

I'm so glad I could assist with your first cruise booking! We appreciate your kind words.

Kind Regards
Zoe
Hays Travel

Rated 5 out of 5 stars

Holly did everything that was asked and…

Holly did everything that was asked and was very helpful.

23 July 2026
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Reply from Hays Travel - Rayleigh

Kathleen

Thank you for your wonderful review! We are so pleased to hear that I was so helpful and attentive to your needs.

Kind Regards
Holly
Hays Travel

Rated 5 out of 5 stars

Excellent Service - Rayleigh Branch

I have not used a Travel agents for many years, but on recommendation I thought I would give Hays a go. The agents were busy which is always a good sign, we sat with Holly who could not have been more helpful our holiday was long haul and we had many questions which she answered except one where upon she did not hesitate to ring Titan direct therefore answering our query straight away. I felt confident and after receiving a detailed quote by email by the time I got home I was impressed. The next day we went in and booked our holiday, Holly printed off our  booking and we were done.  I have since received more emails with extra information which was great. My experience was the agents are very professional, know there trade, and the customer service first class. I am sure this will not be my last booking with them.

21 July 2026
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Reply from Hays Travel - Rayleigh

Irene,

Thank you for your wonderful review! We are so pleased to hear that your experience with us was first-class and that you felt confident and impressed with the service you received. We look forward to assisting you with future bookings.

Kind Regards
Holly
Hays Travel

Rated 5 out of 5 stars

Always helpful in the Rayleigh branch,I…

Always helpful in the Rayleigh branch,I knew what I wanted so was booked very quickly & the member of staff very polite as well

21 July 2026
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Reply from Hays Travel - Rayleigh

Thank you for your wonderful feedback! We are so pleased to hear that our team in the Rayleigh branch was helpful and polite, making your booking process quick and easy.

Kind Regards
Hays Travel Rayleigh

Rated 5 out of 5 stars

Fabulous Travel Agents

Can’t praise Hays Travel enough. Matched the EasyJet price, put in place my special assistance, booked our seats, and gave us all the necessary documentation. I have peace of mind knowing they will check us in and run off boarding Passes without the worry of me not doing something right!! Very friendly, efficient and professional. Thank you Donna, it was a pleasure for you to handle our holiday booking. Wouldn’t consider going any where else.

22 July 2026
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Reply from Hays Travel - Rayleigh

Thank you so much for your 5 star review, It was a pleasure to book your holiday.
Thank you for booking with us again and we hope you have a great holiday!!
Kind Regards Donna :)

Rated 5 out of 5 stars

Had great service from Sam...helped to…

Had great service from Sam...helped to organize everything professionally.

21 July 2026
Hays Travel - Rayleigh logo

Reply from Hays Travel - Rayleigh

Anthony,

Thank you for your fantastic feedback! We are so pleased to hear that our team member was able to assist you and organize everything you needed.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Donna was helpful

Donna was helpful. Listened

20 July 2026
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Reply from Hays Travel - Rayleigh

Thank you for your 5 star review. It was a pleasure to book your holiday. I hope you have a great time!!!
Kind Regards Donna :)

Rated 5 out of 5 stars

Hays Travel

Hays Travel, Rayleigh where you always receive a warm welcome. The staff are friendly, informative and are always willing to help with any concerns.

19 July 2026
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Reply from Hays Travel - Rayleigh

Thankyou for your kind 5* review, it is always a pleasure to booking your holidays. Nice to see you again - Holly :)

Rated 5 out of 5 stars

Helpful

We made our booking through hays travel Rayleigh with Cory ann and she was amazing! Very polite and helpful.

12 July 2026
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Reply from Hays Travel - Rayleigh

Joanne,

Thank you for your wonderful feedback! We are so pleased to hear that I provided such a polite and helpful experience. We truly appreciate your kind words.

Kind Regards
Coryann
Hays Travel

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Getting me the break away that I want.

17 July 2026
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Reply from Hays Travel - Rayleigh

Thank you for your 5 star review. It was a pleasure booking your break. Many Thanks Donna :)

Rated 5 out of 5 stars

Helpful and friendly

Very helpful and friendly staff. Answered all our questions and booked us the holiday we required

16 July 2026
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Reply from Hays Travel - Rayleigh

Gillian,

Thank you so much for your wonderful feedback! We are delighted to hear that I was helpful and friendly, and that we could book the perfect holiday for you.

Kind Regards
Sasha
Hays Travel

Rated 5 out of 5 stars

Being older we need a bit of help…

Being older we need a bit of help sorting out holidays.I phoned one company they couldn't be bothered to help us.A friend recommended Hays.They were so helpful and kind .We will definitely be using them again if we book a holiday
Val

16 July 2026
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Reply from Hays Travel - Rayleigh

Thank you for your wonderful feedback. We are so pleased to hear that I was able to provide you with helpful and kind assistance in planning your holiday. We look forward to helping you again in the future!

Kind Regards
Coryann
Hays Travel

Rated 5 out of 5 stars

Once again "Sam" does us proud!

Once again Sam, at Hay's sorted out our double booking for 4 people from 2 different airports with the same arrival and departure dates.
It was Painless, she is so helpful, we just did the whole deal over the phone. She always goes the extra mile and even checks us in. Fantastic service.
its always very much appreciated.

15 July 2026
Hays Travel - Rayleigh logo

Reply from Hays Travel - Rayleigh

Mel,

Thank you so much for your wonderful feedback! We are so pleased to hear that Sam made arranging your travel so easy and that you always have such a positive experience with us. We truly appreciate your loyalty and look forward to assisting you with future bookings.

Kind Regards
Hays Travel Rayleigh

Rated 5 out of 5 stars

Great

Excellent as usual professional and helpful would definitely recommend Hays

14 July 2026
Hays Travel - Rayleigh logo

Reply from Hays Travel - Rayleigh

Thank you for the kind 5* review, it is always a pleasure :) - Holly

Rated 5 out of 5 stars

We were very impressed with David and…

We were very impressed with David and the other members of staff who helped with our holidays Very knowledgeable and extremely helpful
We have no hesitation of recommending Rayleigh office

9 July 2026
Hays Travel - Rayleigh logo

Reply from Hays Travel - Rayleigh

Thank You Barry - It was a pleasure meeting both of you :-) Regards David

Rated 5 out of 5 stars

Helpful staff

Assistant was very helpful and informative,friendly and very efficient.

8 July 2026
Hays Travel - Rayleigh logo

Reply from Hays Travel - Rayleigh

Thank you for your 5 star review. It was a pleasure to book your cruise. I hope you have a lovely time. Many Thanks Donna :)

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