Went into the pudsey store to book a last minute deal. Evelyn was very helpful and gave us lots of holiday options. Evelyn was very knowledgeable on the different places to go and we eventually booke... See more
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We needed a last minute holiday as our holiday had been cancelled last minute due to an ash cloud from mt etna. Lauren at Hayes travel in Pudsey was amazing. She spent time listening to what we’d like... See more
Company replied
Maisie made booking our break very easy, she was extremely helpful and friendly and promptly responded to any queries I had. Would definitely recommend booking with Hays
Company replied
Absolutely brilliant experience with Hays Travel Pudsey from start to finish — and a special mention has to go to Matty, who was outstanding. Nothing was too much trouble. Matty took the time to pr... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Lidget Hill, LS28 7LG, Pudsey, United Kingdom
- 01138275448
4.9
Excellent
688 reviews
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Was pleased with the customer service…
Was pleased with the customer service and the price of the holiday
18 March 2026
Reply from Hays Travel - Pudsey
Glad we could find a goo deal for you :)
Reply from Hays Travel - Pudsey
Thank you for the 5 star review!!
Matt was fantastic.
From the moment I made my enquiry. Matt was helpful and full of all the information I required. He made sure everything was correct and even followed up to ensure I’d booked exactly what I wanted and received all the documents via email. He was very friendly and polite and made sure absolutely everything was perfect for my upcoming trip even down to ensuing my luggage allowance and transfer details were what I wanted. Will most certainly book with him again. What a gem!!
14 March 2026
Reply from Hays Travel - Pudsey
Amazing to read this feedback about Matty - thank you for taking the time to share your experience and we will love showing him this review :)
Reply from Hays Travel - Pudsey
Thank you for your comments Matty loves getting his customers the right trip :)
Matty was fantastic very helpful and…
Matty was fantastic very helpful and the offer was fantastic
10 March 2026
Reply from Hays Travel - Pudsey
Thank you for sharing this lovely feedback about Matty we are so glad you had a positive experience
A personal touch
Matty really went the extra mile to get us great flight times and accommodation that suited our needs
8 March 2026
Reply from Hays Travel - Pudsey
Thank you for your kind comments, Matty goes the extra mile to get his customers the very best holiday :)
Friendly staff
Friendly staff very helpful and knowledgeable did best to help polite and happy to do everything
5 March 2026
Reply from Hays Travel - Pudsey
We are glad to hear that and hope you have a fabulous holiday. Thank you for booking with us :)
Ruth was absolutely fantastic in…
Ruth was absolutely fantastic in explaining everything to me, making sure I understood and felt comfortable before booking anything and just super helpful!! The whole team are great but definitely special mentions to Ruth!
25 February 2026
Reply from Hays Travel - Pudsey
Thanks so much Ellie for sharing the experience you had with Ruth!
I will very much take pride in sharing this with her. So glad you had such positive service :D
Reply from Hays Travel - Pudsey
Thank you, we will pass your lovely comments along :)
Lovely friendly service
Lovely friendly service , however I am awaiting a call back now to discuss a package and this hasn’t happened as yet , for that reason I can’t give a full review
22 February 2026
Reply from Hays Travel - Pudsey
Hi Shani,
We appreciate your kind comments about our service. We're sorry that you're still waiting for our call. I will pick this up with the member of staff you spoke with and we can resolve this as soon as possible!
Lauren - Branch Manager
The staff r so lovely great at they…
The staff r so lovely great at they job all the works
1 March 2026
Reply from Hays Travel - Pudsey
Thank you for your comments I'm so glad you had a great experience when booking with us @ Pudsey :)
Reply from Hays Travel - Pudsey
Thank you Steven for your comments for Ruth, I know she always works hard to get you the right trip and it's always nice to see you in our little shop :)
Reply from Hays Travel - Pudsey
Thank you for the lovely comments
As always the staff where amazing
As always the staff where amazing
Emna was very helpfull with booking this holiday
24 February 2026
Reply from Hays Travel - Pudsey
Thank you so much for your review, we love seeing you and getting you on the right holidays :)
First Cruise!
Ruth was incredible- talking us through everything we needed to know about booking our first cruise. Roll on June!
24 February 2026
Reply from Hays Travel - Pudsey
Hey Anne,
We're glad that Ruth was able to book you the perfect cruise! We can't wait to hear all about it when you get back.
Kindest,
Hays Travel Pudsey
Reply from Hays Travel - Pudsey
Thank you for the lovely 5 star review!
Very helpful..knowledgeable and…
Very helpful..knowledgeable and hospitable...asking what we liked to do on a break to see if he could help more..very considerate.
22 February 2026
Reply from Hays Travel - Pudsey
Thank you for your lovely review.
We will pass this on to Matty for you :)
Kindest,
Hays Travel Pudsey Team
Reply from Hays Travel - Pudsey
Thank you for leaving us a lovely 5 star review!
June Discount Holiday
We Originally went in to change some money, but we sat down with Matty with some ideas for June and ended up coming away with a great deal he put together for us. No pressure sale and we came away with a Holiday with a £400 saving which is wonderful great team in the Pudsey office,Very pleased with our Holiday.
20 February 2026
Reply from Hays Travel - Pudsey
Great to hear this fantastic feedback about Matty’s service - thanks so much for sharing your experience with us
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