Despite it being a very last minute decision to go on holiday with no idea where we wanted to go Paula found us a great holiday with everything we required. We had a great time and I would like to th... See more
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Paula’s patience trying to find exactly what I wanted!! Her genuine care to find the right holiday and times I was looking for was much appreciated! She changed my holiday no problem and helped to ke... See more
Company replied
We called in to talk to Cerys as she had sent us some options, we decided to go ahead and book a holiday with her, she was very helpful and we left the shop happy customers
Company replied
Staff went the extra mile when helping to chose and book our holiday, we needed additional health guidance, which was treated with respect and courtesy
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 High Street, LL19 9BH, Prestatyn, United Kingdom
- 01745277031
4.9
Excellent
668 reviews
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Very friendly and helpful excellent service…
Very friendly and helpful went through everything we needed and it was a quick and easy process to get our family holiday this year booked. Can not thank you enough and highly recommend Hays Travel.
24 January 2026
Reply from Hays Travel - Prestatyn
Good Afternoon,
Thank you for your lovely review, we really appreciate it!
Best Regards,
Leah
Very friendly ☺️ and patient staff…
Very friendly ☺️ and patient staff always knowledgeable and helpful
31 December 2025
Reply from Hays Travel - Prestatyn
Good Morning,
Thank you for your lovely review, we really appreciate it!
Best Regards,
Leah
Reply from Hays Travel - Prestatyn
Good Morning,
Thank you for your lovely review, we really appreciate it!
Best Regards,
Leah
Holiday booked with Keeley
Booked a holiday yesterday with Keeley. She had a lot of patience and spent time giving us advise and information as we were unsure on our holiday destination. Keeley listened to us and offered help and support. She helped me to install relevant apps on my phone which was a big help. Keeley was very friendly and professional.
17 January 2026
Reply from Hays Travel - Prestatyn
Good Morning
I've really appreciated you taking the time to leave us such a fantastic review! I am ever so glad to help you secure your next holiday. We cannot wait to welcome you back into store
Kind regards
Keeley
Various cruises explained and prices…
Various cruises explained and prices and what would be available on all inclusive
8 January 2026
Reply from Hays Travel - Prestatyn
Good Morning
We're happy to hear that you have found cruise explanations and pricing helpful, including the all-inclusive options available. Thank you for your feedback ! We cannot wait to welcome you back into store
Kind regards
Keeley :)
Reply from Hays Travel - Prestatyn
We're so happy to hear that you had such a wonderful experience. Thank you for sharing your positive feedback with us; we appreciate it.
Leah
Branch Manager
Reply from Hays Travel - Prestatyn
We're happy to hear Joanne made things easy for you. Thank you for your positive feedback!
Nothing was too much trouble.
Agent was very helpful, nothing was too much trouble. Several river cruises were discussed and, eventually a selection was made and a booking done.
13 January 2026
Reply from Hays Travel - Prestatyn
Good Afternoon,
Thank you for your lovely review, we really appreciate it!
Best Regards,
Leah
Winter holiday
Wanted to check out some holidays for next winter, we sat with Joanne who helped us with our holiday choice.
10 January 2026
Reply from Hays Travel - Prestatyn
We're happy to hear that you found Joanne helpful while planning your next winter holiday. Thank you for sharing your positive experience with us!
Two very indecisive people and still booked a holiday.
We went into agency without any idea of where we wanted to go. The travel agent was very helpful suggested huge array of different places to visit, looked at different costs and helped us on narrowing down a couple of places and then helped us to make a final decision.
10 January 2026
Reply from Hays Travel - Prestatyn
We're happy to hear that Leah was so helpful in guiding you through the options and helping you make a final decision. We appreciate your positive feedback.
The staff were very helpful and…
The staff were very helpful and knowledgeable. This was the 5th holiday we have booked with Hays in Prestatyn. This speaks for itself!!
10 January 2026
Reply from Hays Travel - Prestatyn
Thank you for your kind words, We hope you are looking forward to your trip!
Best Regards,
Leah
The staff at my local Hayes Travel Shop, are very polite, friendly, and helpful.
The staff at my local Hayes Travel Shop, are very polite, friendly and very
11 January 2026
Reply from Hays Travel - Prestatyn
Thank you for your kind words, We hope you are looking forward to your trip!
Best Regards,
Leah
Good professiomal staff
9 January 2026
Reply from Hays Travel - Prestatyn
So happy to hear Joanne was so helpful booking your city break, travel insurance, and airport parking . We appreciate you taking the time to share your positive experience!
So Helpful
Popped in to get some help booking a city break. Joanne was beyond helpful, searching to find us the perfect city centre hotel. Joanne also sorted travel insurance and airport parking, so all thata left to do is go.
8 January 2026
Reply from Hays Travel - Prestatyn
So happy to hear Joanne was so helpful booking your city break, travel insurance, and airport parking . We appreciate you taking the time to share your positive experience!
Reply from Hays Travel - Prestatyn
Thank you for your kind words, We hope you are looking forward to your trip!
Best Regards,
Leah
From walking in the shop up to booking…
From walking in the shop up to booking our flight was a nice pleasant experience was helped every step of the way would gladly use again.
3 January 2026
Reply from Hays Travel - Prestatyn
Thank you for your kind words, We hope you are looking forward to your trip!
Best Regards,
Leah
So lovely and helpful and done…
So lovely and helpful and done everything for us for our holiday thank you to the girls
3 December 2025
Reply from Hays Travel - Prestatyn
Thank you for your kind words, We hope you are looking forward to your trip!
Best Regards,
Leah
The service was great and the staff was…
The service was great and the staff was so helpful and friendly and we will be booking another one soon thank you so much hays travel Prestatyn…….happy new year to all thank you ….Larry/janet
24 December 2025
Reply from Hays Travel - Prestatyn
Thank you for your kind words, Happy New Year to you both. We hope you are looking forward to your trip!
Best Regards,
Leah
very polite and easy to talk to
2 December 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely review, we hope you are looking forwrd to your trip! - Leah
I found the staff very helpful.
I found the staff very helpful.
Paula was particularly patient regarding my health insurance issues.
25 November 2025
Reply from Hays Travel - Prestatyn
Thank you for your comments, so glad we could help :)
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