Initially walked in with an idea of going on a cruise, this was explored with lots of options and ideas from the travel assistant but also no pressure to buy a holiday. However based on the profession... See more
Company replied
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Joanne looked at different areas and found us a great deal for the 3 of us. Great area just what we want, we had no clue where we wanted to go and joanne knows us as we us her all the time so she know... See more
Company replied
My wife and I have used Hays Travel before and were delighted with the service we received. Once again the high Street store at Prestatyn was warm and welcoming and Joanne couldn't have been more help... See more
Company replied
I'm a returning customer to Hays Prestatyn. At last I can easily get into the shop as theyve moved to accessible premises. Booking the holiday is made so easy by Paula who not only finds me the best p... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 High Street, LL19 9BH, Prestatyn, United Kingdom
- 01745277031
4.9
Excellent
644 reviews
Asks customers to review
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Fantastic service and very friendly…
Fantastic service and very friendly professional staff
30 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hats travel staff were extremely helpful booking my holiday
I Found the 2 staff that dealt with me were very helpful when booking my holiday
22 July 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Josephine
Thank for your kind review we was glad that we was able to help you, we cannot wait to welcome you back into store
Kind regards
Hays Travel Prestatyn
Reply from Hays Travel - Prestatyn
Good Morning
Thank you for your review we really appreciate it, we cannot wait to welcome you back into store
Kind regards
Hays Travel Prestatyn
Efficient .
Called into Hays Travel Prestatyn to book a holiday,the booking was made with great efficiency as usual well done Hays .
15 July 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments and continued support :)
Looked for the best deal and what we wanted
Joanne looked at different areas and found us a great deal for the 3 of us. Great area just what we want, we had no clue where we wanted to go and joanne knows us as we us her all the time so she knows what we like she went above and beyond as always
19 July 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Joanne :)
Thank you Joanne Roberts you did…
Thank you Joanne Roberts you did fantastic job, you always helping us!!! Xx
17 July 2026
Reply from Hays Travel - Prestatyn
Good Afternoon Brian,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague provided such fantastic assistance. We truly appreciate your kind words. I have passed this review onto Joanne. We cannot wait to welcome you back into store.
Kind Regards
Hays Travel Prestatyn
lovely helpful people excellent
14 July 2026
Reply from Hays Travel - Prestatyn
Good Afternoon Alfred
We're so glad to hear you found our team lovely and helpful! We truly appreciate your kind words and positive feedback. We cannot wait to welcome you back in store
Kind Regards
Hays Travel Prestatyn
Hayes travel Prestatyn made booking my…
Hayes travel Prestatyn made booking my holiday easy. Paula goes out of
Her way to sort out hotels best room etc. Highly recommended.
5 July 2026
Reply from Hays Travel - Prestatyn
Good Morning,
Thank you so much for your kind words. I have passed this onto Paula, we cannot wait to welcome you back into store
Kind regards
Hays Travel Prestatyn
Reply from Hays Travel - Prestatyn
Good Afternoon,
Thank you for taking the time to leave us such a wonderful review. We are so pleased to hear that our team was nice and helpful. We cannot wait to welcome you back into store
Kind Regards
Hays Travel Prestatyn
Reply from Hays Travel - Prestatyn
Good Afternoon Gail,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you found our service extremely helpful and polite, we cannot wait to welcome you back into store
Kind Regards
Hays Travel prestatyn
Initially walked in with an idea of…
Initially walked in with an idea of going on a cruise, this was explored with lots of options and ideas from the travel assistant but also no pressure to buy a holiday. However based on the professionalism and knowledge and time spent with us giving ideas and explaining the different cruise locations, different accommodation and details of different cruise ships we decided to book a cruise. Thank you Jo. Looking forward to the cruise and will be back to tell you how it went. Thanks for all the info re Hayes travel card, travel money and how that can help when purchasing abroad.
8 July 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments. I'll be sure to pass these onto Jo.
Hays always seem to find the right…
Hays always seem to find the right holiday! Lots of experience
7 July 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments , so glad we could find you the right holiday :)
Paula goes the extra mile for us,she…
Paula goes the extra mile for us,she knows exactly what we want.She deserves a medal 🥇
5 July 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments , we will be sure to pass these to Paula :)
Turkey again 😊
We went to your branch in Prestatyn we was looking at the hotel Verde but it was full, then travel assistant then looked at other places and found a nice place still in turkey and it was cheaper .
2 July 2026
Reply from Hays Travel - Prestatyn
Good Morning Joanne,
We are so pleased to hear that our travel assistant was able to find you a wonderful and more affordable alternative for your trip to Turkey! We hope you have a fantastic holiday. We cannot wait to welcome you back into store
Kind Regards
Hays Travel
Usual fantastic service from your staff.
19 June 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
We have being see Paula for many years…
We have being see Paula for many years she was very helpful and friendly I would go anywhere else
23 June 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Carys was very knowledgeable and…
Carys was very knowledgeable and helpful. Everything was booked quickly and efficiently. Highly recommended..
Great experience yet again!
28 June 2026
Reply from Hays Travel - Prestatyn
Good Morning Tracey
Thank you for your kind words, we have passed this lovely review to Cerys. We cannot wait to welcome you back into store
Kind regards
Hays Travel Prestatyn
Always have good service and staff are…
Always have good service and staff are very friendly and always helpful
27 June 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments and continued support booking with Hays Prestatyn :)
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Fantastic service
Fabulous service, I always use Hays Prestatyn, Everything sorted at the same time to save you forgetting anything.
19 June 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Susan
We are delighted you appreciate our service. Thank you for your kind words. We cannot wait to welcome you back into store
Kind Regards
Hays Travel Prestatyn
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