Hays Travel - Pontefract Reviews 

Quick service. Charlotte lovely young girl, friendly, polite and efficient.
Found holiday for us,booked same day and purchased currency.

Alison and team are amazing!
Always so helpful and knowledgeable and always find just what we want from our holiday . They make booking a holiday so easy.
⭐️⭐️⭐️⭐️⭐️

Charlotte and mia were brilliant very polite and showed me every detail of the holiday highly recomended thankyou

Emily was great and worked with our requirements beautifully.

Alison has come up trumps again! She has made a flight journey for my mum making sure that it’s as stressful as free as possible and knows exactly what was needed. She worked hard to get the best price and timings and went through it with mum so that she understood all of it. Alison is the only person I trust to book my 80 year old Mums visit to see family in New Zealand and Australia. Thank you number 1 travel agent!!!

All staff ALWAYS smiley and welcoming ( and yes, you can hear a smile in someone’s voice when on the phone!) VERY knowledgeable and experienced so able to identify those ‘little extras’ that help make a holiday memorable and enjoyable. They effectively and efficiently do the searching that means I don’t have to. The booking process is smooth and accurate and even if a problem does arise, they resolve it promptly and appropriately - always a sign of a quality Company.

We got a warm welcome and nothing was too much trouble. Very helpful and friendly

Charlotte went above and beyond to make sure I was 100 on my booking

Very friendly staff, very knowledgeable. Excellent service from Bronte who even turned the air con on in the shop when I was having a hot flush!!

I have recently booked 2 holidays with Hays Travel Pontefract and I am very impressed. Any agent I have dealt with have been very helpful, knowledgeable, and have gone over and above what they needed to do.It makes a real difference to the experience.

Nice friendly staff making booking a holiday a breeze. Found us a fantastic deal.
Will definitely be back to book our next holiday 🙂

Katie from the Pontefract branch was absolutely fantastic in helping me tweak a recent holiday I had seen the branch post on social media. The airport didn't work for me and Katie was fast and incredible informative on keeping me updated. The booking process was just as smooth and knowledgeable I can reach out at any time if required.

Booking our holiday with Hays Travel
Was quick, easy and painless.
Your advisor Mia was super friendly, extremely helpful and efficient in the booking of our travel plans.
What more can you ask for,

Always make you feel welcome, lovely staff

yet again ex servicefrom Emily also good value lots of thanks Julia Tony

Very helpful

Emma very helpful very professional soon had our coach holiday sorted

Friendly, efficient service provided.
Because of working hours it’s sometimes difficult to physically get into the branch, but they are easily contactable via online, phone or messaging.
We dealt with Emily, who made our experience simple and stress free, sorting everything out for us.

As always the staff at Hays Travel Pontefract first class. Charlotte was the lady who dealt with my holiday inquiries on this occasion as very pleasant in her mannersion as all the other lady are. On a different note I received the discount what I was grateful for but, my Sons & Daughter in laws & even my grandchildren say they would do it for my on line of which im quite capable of on the holiday I could have saved £170 same hotel flights ect. To cut the chase I think I'll be looking into these options🤔 as being an OAP £170 is big saver im sure you will appreciate that.Ive used Hays Travel on I think fourteen times if not more this year I'll be going back to Benidorm in September/October/December as in last year but as Yorkshire people say pennies makes pounds. I always finish off by the way do the people at Hays Travel headquarters realise what a great & fantastic & Dedicated job they do for the customer 👏. PS just for the record regs the Yorkshire saying im a Scotsmen hence the name Mcdonald 😀

First class advisor, patient and knowledgeable