Joanne couldn't have been more helpful when we booked our city break to Paris. She spent lots of time finding the best deal with the most central location and advised us about an app to use to travel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always happy to book our holiday at the Pontefract Branch. These bunch of ladies are so welcoming as soon as you go through the door and take a seat. It doesn’t matter if you are in the shop 2hrs they... See more
Company replied
We always use Hayes because they make booking holidays so easy and quick. Emily at Pontefract is so friendly and experienced. She offers lots of advice and looks for the best options to suit us. All... See more
Company replied
We book most of our holidays with hays travel at the pontefract store and are never disappointed. Yesterday was no exception as the service was 1st class. We was seen by DAME ALLISON who was fantasti... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 14, 20 Salter Row, WF8 1BA, Pontefract, United Kingdom
- 01977 879544
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Pontefract
Thank you
Alison
Hays Travel Pontefract
Booking a city break to Paris.
Joanne couldn't have been more helpful when we booked our city break to Paris. She spent lots of time finding the best deal with the most central location and advised us about an app to use to travel around while we were there. She was really patient, very pleasant and diligent. Thank you so much.
26 July 2026
Reply from Hays Travel - Pontefract
Janine,
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience and that our team was so helpful in finding your perfect city break. We hope you have a fantastic time in Paris!
Kind Regards
Alison
Hays Travel Pontefract
Friendly helpful staff,l always book my…
Friendly helpful staff,l always book my holidays with Hays at Pontefract.
25 July 2026
Reply from Hays Travel - Pontefract
Kath,
Thank you for your wonderful review! We are so pleased to hear that you always find our staff friendly and helpful. We truly appreciate your continued loyalty.
Kind Regards
Alison x
Hays Travel Pontefract
Fantastic service from Emily lovely…
Fantastic service from Emily lovely lady never booked a holiday on my own emily was really helpful
24 July 2026
Reply from Hays Travel - Pontefract
Tracy,
Thank you for your lovely feedback! We are so pleased to hear that Emily was helpful in booking your holiday.
Kind Regards
Alison
Hays Travel Pontefract
Alison is fantastic at what she does …
Alison is fantastic at what she does …. Tailors your trip to your needs and is on hand for everything
24 July 2026
Reply from Hays Travel - Pontefract
Suzanne,
Thank you so much for your wonderful feedback! I am so pleased to hear that Alison was fantastic at tailoring your trip to your needs and was there for you every step of the way.
Kind Regards
Hays Travel Pontefract
We book our holiday with alison she was…
We book our holiday with alison she was fantastic she gets us the best holidays all the time x
24 July 2026
Reply from Hays Travel - Pontefract
Mrs Deb & Mark,
Thank you so much for your wonderful feedback! I am so happy to hear that you consistently have the best holidays with us.
Kind Regards
Ali
Hays Travel Pontefract
Had a very good experience the girl who…
Had a very good experience the girl who we saw Emily sorted every thing we wanted no problems x
24 July 2026
Reply from Hays Travel - Pontefract
Tracy,
Thank you for your fantastic feedback! We are so pleased to hear that Emily was able to sort everything out for you.
Kind Regards
Alison
Hays Travel Pontefract
Very friendly and helpful staff
17 July 2026
Reply from Hays Travel - Pontefract
Wendy,
Thank you so much for taking the time to share your wonderful feedback. We are delighted to hear that our team provided you with such helpful and friendly service. We truly appreciate your positive experience.
Kind Regards
Alison
Hays Travel Pontefract
We called to book a holiday and Allison…
We called to book a holiday and Allison went above and beyond to help us she’s a star
24 July 2026
Reply from Hays Travel - Pontefract
Tony,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Alison provided such excellent service and went above and beyond to help you book your holiday. We truly appreciate your kind words.
Kind Regards
Hays Travel Pontefract
Alison never fails to get us the best…
Alison never fails to get us the best deal and is a pleasure to go to Hayes travel Pontefract
24 July 2026
Reply from Hays Travel - Pontefract
Michelle & Nick ,
Thank you so much for your kind words! I am delighted to hear that you consistently receive excellent service and great deals. We truly appreciate your positive feedback.
Kind Regards
Alison
Hays Travel Pontefract
alison was very friendly and she was…
alison was very friendly and she was very knowledgeable and fun to talk too
8 July 2026
Reply from Hays Travel - Pontefract
Ralph,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was friendly, knowledgeable, and enjoyable to talk with. We truly appreciate your kind words.
Kind Regards
Ali
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
carol ,
Thank you so much for your wonderful feedback! We are delighted to hear that you received such friendly, helpful, and knowledgeable service from our travel agents.
Kind Regards
Alison
Hays Travel Pontefract
As always a 5 star review because we…
As always a 5 star review because we always get 5 star treatment here!
14 July 2026
Reply from Hays Travel - Pontefract
Lisa ,
We are so happy to hear that you always receive five-star treatment! Thank you for your wonderful feedback and continued support.
Kind Regards
Ali
Hays Travel Pontefract
We have always had excellent service…
We have always had excellent service both in Leeds and Pontefract ,we wouldn’t go anywhere else to book a holiday x
21 July 2026
Reply from Hays Travel - Pontefract
Christine ,
Thank you so much for your wonderful feedback! We are thrilled to hear that you consistently receive excellent service at our Leeds and Pontefract branches. We truly appreciate your loyalty.
Kind Regards
Alison
Hays Travel Pontefract
Joanne was brilliant ,found the hotel…
Joanne was brilliant ,found the hotel we were looking at to book,explained everything to us ,very happy
19 July 2026
Reply from Hays Travel - Pontefract
Donna,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was brilliant and explained everything to you, making you very happy.
Kind Regards
Alison
Hays Travel Pontefract
You won’t be disappointed
Always happy to book our holiday at the Pontefract Branch. These bunch of ladies are so welcoming as soon as you go through the door and take a seat. It doesn’t matter if you are in the shop 2hrs they will keep helping you till you are satisfied 100% in booking your holiday. This holiday was booked by Joanne who as got the patience of a saint when dealing with me. Thank you Hays and thank you ladies, you are all super duper xxx
17 July 2026
Reply from Hays Travel - Pontefract
Mrs Karen,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our team. It's fantastic to know that our colleagues provided excellent service and patience when booking your holiday. We truly appreciate your kind words and look forward to helping you with your next adventure!
Kind Regards
Alison
Hays Travel Pontefract
The young lady what served us was…
The young lady what served us was lovely very helpful her name was Katie we have booked with hays a few times in Pontefract and there all really nice.
16 July 2026
Reply from Hays Travel - Pontefract
Penny,
Thank you so much for your wonderful review! We are so pleased to hear that our team consistently provides excellent service and that you've had such positive experiences with us. We truly appreciate your continued loyalty.
Kind Regards
Alison
Hays Travel Pontefract
Always use Hays travel
Always use Hays travel. They are knowledgeable and I know I can trust them to get me the best deal.
10 July 2026
Reply from Hays Travel - Pontefract
Catherine Darling,
Thank you for your wonderful review! We are so pleased to hear you trust us to find you the best deals and appreciate your kind words.
Kind Regards
Alison
Hays Travel Pontefract
As usual staff spot on another holiday…
As usual staff spot on another holiday sorted thanks to excellent assisting to get what I required
17 July 2026
Reply from Hays Travel - Pontefract
Mark,
Thank you for your fantastic feedback! We are so pleased to hear that our team was able to assist you in finding the perfect holiday. We appreciate your kind words.
Kind Regards
Alison
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
Stan,
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced great staff and excellent service. We truly appreciate your kind words.
Kind Regards
Alison
Hays Travel
Pontefract
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.