We have good attentive service from Carol in Plymouth. She put great effort into getting us the 'rather complicated' holiday we wanted. We booked because the effort was given. All our questions were t... See more
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Katie was really helpful and went through the options with us for our trip to Porto. We went away and had a chat and then returned an hour later to her to book it. Professional and friendly, we felt c... See more
Company replied
Having booked with Hays before and received service over and above their excellent standard my wife and I decided to call in whilst in Plymouth. We were undecided about where to go but had narrowed i... See more
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The person who dealt with my request (Carol). It was an unusual request for a holiday to Albania She understood my request with a knowledge of the area I wished to travel .Sorted out a deal via Olympi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2A New George Street, PL1 1RL, Plymouth, United Kingdom
- 01752 927110
4.8
Excellent
848 reviews
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Very informative
Very informative, however took ages to actually book as Ledger holidays web site could not be loaded correctly on Hays Travel system. Hays assistant had to ring Ledger and book over the phone.
16 July 2026
Reply from Hays Travel - Plymouth
Steven Bradley,
We appreciate you sharing your experience. Apologies for taking so long to get your holiday confirmed.
Thank you for your patience and for booking with Hays Travel Plymouth.
Kind Regards
Hays Travel Hastings
The agent Katie was very helpful and …
The agent Katie was very helpful and we were very impressed with her and that's why we purchased the holiday
15 July 2026
Reply from Hays Travel - Plymouth
Thank you for your wonderful feedback! We are so pleased to hear that you were impressed and that Katie was able to help you purchase your holiday.
Kind Regards
Hays Travel
Totally professional
The lady who booked my cruise was friendly and professional. She explained everything and answered all my questions spending a lot of time going through all the details and offering advice.
15 July 2026
Reply from Hays Travel - Plymouth
Hi Chris Zisimides,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was friendly and professional and took the time to explain everything in detail.
Kind Regards
Hays Travel
Always go to Hays at plymouth the…
Always go to Hays at plymouth the staff there are very helpful especially Carol .
8 July 2026
Reply from Hays Travel - Plymouth
Hi Mrs Ling,
Thank you for your wonderful feedback! We are so pleased to hear that our team in Plymouth is very helpful. We truly appreciate your kind words!
Kind Regards
Hays Travel
Travel shop advantage over online.
Abbie was very friendly informative and helpful and the whole process was handled very well.
14 July 2026
Reply from Hays Travel - Plymouth
Hi Jandal,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with Abbie and found her service efficient and helpful.
Kind Regards
Hays Travel Plymouth
Reply from Hays Travel - Plymouth
Hi Mr Blank,
Thank you so much for your wonderful feedback! We are delighted to hear that you found Abbie's service helpful and professional. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel
Excellent experience
Eve, at Plymouth, attended to our booking in a very pleasant, friendly and professional manner. Can’t fault the experience. K
13 July 2026
Reply from Hays Travel - Plymouth
Hi Kathryn,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience with Eve was pleasant, friendly, and professional. We appreciate your kind words.
Kind Regards
Hays Travel
Realy helpful travel agent
Realy helpful travel agent, Abbie Rowell who made it very easy to find and book our holiday.
11 July 2026
Reply from Hays Travel - Plymouth
Thank you for taking the time to share your positive experience. We are so pleased to hear that finding and booking your holiday was made easy and enjoyable!
Kind Regards
Hays Travel Plymouth
Very helpful staff and price matched…
Very helpful staff and price matched always go with hays travwl
30 June 2026
Reply from Hays Travel - Plymouth
Hi Lorraine Ackland,
Thank you for your wonderful review! We are so pleased to hear that our staff were helpful and that you appreciate our price matching. We look forward to assisting you again.
Kind Regards
Hays Travel
Reply from Hays Travel - Plymouth
Hi Tracey,
Thank you for your wonderful feedback! We are so pleased to hear that Paige was helpful and knowledgeable, and that you found the booking process easy!
Kind Regards
Hays Travel
We have been using Hayes for a while…
We have been using Hayes for a while and the service they give is way and beyond you receive from other travel agents.
6 July 2026
Reply from Hays Travel - Plymouth
Hi Stephen,
We truly appreciate you taking the time to share your positive experience. We are so pleased to hear that Abbie's and the teams service consistently exceeds your expectations compared to other travel agents.
Kind Regards
Hays Travel Plymouth
Always a good experience at Hays
Always a good experience at Hays, no matter which advisor you get they are all pleasant helpful, professional and most of all patient!
6 July 2026
Reply from Hays Travel - Plymouth
Thank you for your lovely feedback Christine and thank you again for booking with us in the Plymouth store.
holiday
I booked onboard ship. Although i did get excellent service in the shop when i asked for the details to be printed off.
29 June 2026
Reply from Hays Travel - Plymouth
Thank you for your positive feedback and for your onboard cruise bookings.
Hays Travel Plymouth
Cruise Booking
Your agent Eve was very helpful and knowledgeable which made it easy for us to make a decision.
5 July 2026
Reply from Hays Travel - Plymouth
Thank you so much for your lovely comments. I'm glad I was able to help your decision-making process easy.
Hays Travel Plymouth
Reply from Hays Travel - Plymouth
Thank you for your kind words about Carol & all of us in here :) Paige
Reply from Hays Travel - Plymouth
Hi Shirley,
Thank you for your wonderful feedback! We are so pleased to hear that you received such helpful advice from Carol.
Kind Regards
Hays Travel
Booking holidays
The staff are always so friendly and knowledgeable. This makes choosing a holiday so much easier. They listen to what you want and offer options and share experiences. The holiday we chose was great value and we will always use Hays.
13 June 2026
Reply from Hays Travel - Plymouth
Hi Mr Hammond,
We're so pleased to hear that Paige made choosing your holiday a breeze and that you found great value. Thank you for your kind words!
Kind Regards
Hays Travel
very good professional experience
20 June 2026
Reply from Hays Travel - Plymouth
Hi Mr Hall ,
Thank you for taking the time to share your positive experience with us. We are so pleased to hear that you found Katie's service professional!
Kind Regards
Hays Travel
The agent was pleasant and highly…
The agent was pleasant and highly efficient, which made the whole booking process easy. Thank you so much. See you next year!
19 June 2026
Reply from Hays Travel - Plymouth
Hi Mr Haq,
We are so pleased to hear that Paige made your booking process easy and efficient. Thank you for your kind words; we look forward to seeing you again!
Kind Regards
Hays Travel
Reply from Hays Travel - Plymouth
Hi Mr Ball,
We're so glad you had a positive experience with Katie!
Thank you for your kind words and taking the time to leave this feedback.
Kind Regards
Hays Travel
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