Hays Travel - Pickering Reviews 

806
TrustScore 5 out of 5

4.9

14 Market Place, YO18 7AA Pickering, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Well after years of booking my jollies with Hays, I was was so nearly swayed to book with Spears travel Helmsley on this occasion. They kindly gifted me a free ballpoint pen. They nearly had me with... See more

Company replied

Rated 5 out of 5 stars

Caroline the representative who helped us was knowledgeable and had looked into the options before we arrived. she helped us choose the best cabin for what we wanted and for our available budget. the... See more

Company replied

Rated 5 out of 5 stars

Call was quickly answered. Professional but friendly chap called Nick. Worked through my options without being pushy. Sale agreed and email quickly followed with all relevant confirmation documents... See more

Company replied

Rated 5 out of 5 stars

The agent was very helpful, listened to us with care and helped us find exactly what we were hoping for. When the system failed to accept our booking she phoned Jet2, and patiently dictated all the i... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 14 Market Place, YO18 7AA, Pickering, United Kingdom

  • 01751 472615

4.9

Excellent

TrustScore 5 out of 5

806 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(806)

125,552 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always great experience when booking…

Always great experience when booking with hates travel Pickering. All the staff are brilliant especially Caroline who always makes sure we get everything we ask for.

2 August 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind review and booking with us once again.

Kind Regards
Caroline

Rated 5 out of 5 stars

A super easy booking experience as…

A super easy booking experience as always, Kellie always finds us a good deal and is a pleasure to deal with

31 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for such a lovely review and for being a loyal customer to us over the years! I hope you enjoy Kos.
Thank you
Kellie :)

Rated 5 out of 5 stars

Caroline was great as usual

Caroline was great as usual, helpful and not giving up until we found the perfect few days away

31 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind review. Pleased we managed to get you a holiday organised.

Kind Regards
Caroline

Rated 5 out of 5 stars

Quick and efficient

Despite my coming in late at nearly closing time, Katherine managed to book my holiday quickly and efficiently. The usual service from Hays Travel.

29 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thanks you for your lovely comments
Katherine

Rated 5 out of 5 stars

Very simple and all questions answered

Very simple and all questions answered. Will certainly book with Hays again it takes all the effort and the trouble out of arrangements. An excellent service, thank you.

19 April 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your lovely comments
Katherine

Rated 5 out of 5 stars

We always go to Hays

As usual we were treated with friendliness and help. We always go to Hays with Nick and Caroline for their expertise.

17 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your lovely comments
Nick

Rated 5 out of 5 stars

…First class service

First class in every way I could not have got any better
Service than I got at Hays Travel Pickering
Katherine sorted it all out with no fuss
Will use them again

8 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind comments
Katherine

Rated 5 out of 5 stars

Very friendly

Very friendly, professional service covering all of our requirements.

9 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind review.

Kind Regards
Caroline

Rated 5 out of 5 stars

First Class

We enjoyed excellent customer service as usual, informative and engaging. We were able to book our entire trip with ease.

17 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind comments
Kellie

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable staff, very clear information, going the extra mile for customers

16 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind comments and appreciate you always booking with us.
Many thanks
Kellie

Rated 5 out of 5 stars

The sales assistant (Kellie) was very…

The sales assistant (Kellie) was very helpful knowledgeable professional and enhanced the holiday booking procedure.

All good.

5 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind comments. I hope Puerto Mogan is just as lovely this time!
Thank you
Kellie

Rated 5 out of 5 stars

Great as always

Katherine is always helpful and patient with us
She had to contact head office who were also quick and helpful
All the staff at Pickering are a great team

12 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your comments I hope you have a great holiday
Many thanks Katherine

Rated 5 out of 5 stars

helpful

Very professional,very helpful and pleasant .

10 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind comments - Kieran

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look