Hays Travel - Pickering Reviews 

806
TrustScore 5 out of 5

4.9

14 Market Place, YO18 7AA Pickering, GB


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Rated 5 out of 5 stars

Well after years of booking my jollies with Hays, I was was so nearly swayed to book with Spears travel Helmsley on this occasion. They kindly gifted me a free ballpoint pen. They nearly had me with... See more

Company replied

Rated 5 out of 5 stars

Caroline the representative who helped us was knowledgeable and had looked into the options before we arrived. she helped us choose the best cabin for what we wanted and for our available budget. the... See more

Company replied

Rated 5 out of 5 stars

Call was quickly answered. Professional but friendly chap called Nick. Worked through my options without being pushy. Sale agreed and email quickly followed with all relevant confirmation documents... See more

Company replied

Rated 5 out of 5 stars

The agent was very helpful, listened to us with care and helped us find exactly what we were hoping for. When the system failed to accept our booking she phoned Jet2, and patiently dictated all the i... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 14 Market Place, YO18 7AA, Pickering, United Kingdom

  • 01751 472615

4.9

Excellent

TrustScore 5 out of 5

806 reviews

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4.9

All reviews

(806)

125,552 reviews in the last 12 months

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Rated 5 out of 5 stars

Have just booked a holiday to Malaysia

Have just booked a holiday to Malaysia. Pickering branch's Caroline matched all requirements, hotels, flights (internal and long haul), and dates. And given a spread of dates, managed to get the cheapest option.
Just the normal multi star service from this branch!

20 August 2026
Rated 5 out of 5 stars

Friendly,and knowledgeable…

Friendly,and knowledgeable staff,Caroline really took the time to find us what we wanted.

15 August 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind review. I hope you have a lovely relaxing holiday.

Kind Regards
Caroline

Rated 5 out of 5 stars

Friendly

Friendly, knowledgable, helpful as always in the Pickering branch.

21 August 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind comments
Nick

Rated 5 out of 5 stars

Holidays

I always book through Caroline, i find her very nice to talk to and very helpful with information about the place you want to go

15 August 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind review. I hope you enjoy your return holiday to Fuerteventura.

Thank You
Caroline

Rated 4 out of 5 stars

The travel agents are polite

The travel agents are polite, knowledgeable and willing to help work out a good holiday based on your requirements...We book our holiday through Hays every year. The agents do all the leg work you only need to be clear on what type of holiday you want.

14 August 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Many thanks for your kind comments.
Kellie

Rated 5 out of 5 stars

Well after years of booking my jollies…

Well after years of booking my jollies with Hays, I was was so nearly swayed to book with Spears travel Helmsley on this occasion. They kindly gifted me a free ballpoint pen. They nearly had me with that. But in the end I could not abandon the friendliness & professionalism of Hays Pickering branch. Usually book with the very professional Caroline, can't lie I was slightly disappointed to find her busy with another customer. However I found Katherine to be a more than capable alternative. She is certainly a lady who fulfilled all my needs and requirements and so looking forward to my next jolly.

20 August 2026
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Reply from Hays Travel - Pickering

Thank you for your fun comments, hope you have a great holiday, I hope I have matched Caroline's expertise
Cheers Katherine.

Rated 5 out of 5 stars

Great in store experience

Welcoming, friendly staff at the Pickering branch who worked very hard, in a quiet, calm environment, to secure us the best deal for our trip to Hong Kong and Japan.

14 August 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Hope you have a good holiday
Many thanks Katherine

Rated 5 out of 5 stars

Friendly staff

Friendly staff, very helpful i just saying what I would like and with in minutes it's all sorted.

13 August 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind review. I hope you enjoy Portugal.

Kind Regards
Caroline

Rated 5 out of 5 stars

Staff are always friendly

Staff are always friendly. We have booked with them a few times.
They found what I needed very quickly and the whole process was much easier (& cheaper !) than trying to book for yourself online !!!
Thankyou

5 August 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind comments
Nick

Rated 5 out of 5 stars

Brilliant service

Always fantastic service at Hays Travel Pickering!

11 August 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind comments - Kellie

Rated 5 out of 5 stars

Great help and advice

Caroline the representative who helped us was knowledgeable and had looked into the options before we arrived. she helped us choose the best cabin for what we wanted and for our available budget. the process of booking was complete efficiently and quickly.

9 August 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for taking the time to review your holiday booking.

Kind Regards
Caroline

Rated 5 out of 5 stars

Very helpful

Very helpful, efficient and friendly.

28 July 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Many thanks for your kind review. I hope you enjoy your trip to Malta!
Thank you
Kellie

Rated 5 out of 5 stars

Kieran was very helpful

Kieran, was very helpful, knowledgeable, and patient
Whilst i chose my cruise.

4 August 2026
Hays Travel - Pickering logo

Reply from Hays Travel - Pickering

Thank you for your kind comments! I hope you enjoy your cruise! - Kieran

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